CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Repeatedly poor service - do not go here - CHEC New Cross
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
This clinic is happy to accept referrals - you get seen quicker than waiting for an eye clinic within a hospital. From the very start the service of appts , wait times in clinic, procedure, were awful. The aftercare is minimal. If you have problems after surgery you are spoken to with minimal information - just give another set of eye drops. Chasing up appt which has not been given you are sent a text as if you are just starting the process all over again without any regard for history. Customer service no. mentioned on this site has not been working for the last 5 days. I wish I had stuck to a proper NHS clinic. This clinic is private and accepts overflow from NHS and funding for taking patients. I can find no good words to say about it.
Visited November 2022
Review titled CHEC Preston
Replied on 20 April 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process frustrating at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We have been experiencing issues with our telephone lines which have since been resolved, with the most up to date contact details below. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, date of birth and postcode or call on 0344 264 4160.
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Review titled Lack of communication
Rated 2 stars out of 5
by Doreen Russell - Posted on 03 December 2022
Eye test booked 13th October for glaucoma, but no eye pressure test carried out, as neither machine working, no eye drops , only photos taken.Advised ophthalmologist would be in touch with me shortly. No communication whatsoever since even in reply to email I sent 21st November. What else can I do? Phone calls are useless, always busy.
Visited October 2022
Review titled CHEC Preston
Replied on 05 December 2022
Dear Doreen, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused and can confirm we have forwarded your details onto our bookings team who will be in touch with you you soon. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Perfect Customer Service
Rated 5 stars out of 5
by MS - Posted on 31 October 2022
I find the service very good and staff very helpful, there is attention to detail and queries are always sorted. I find it very helpful that early appointments are available around working hours. If in the event I need to rearrange my appointment this is swiftly re booked.
Visited October 2022
Review titled CHEC Preston
Replied on 01 November 2022
Dear MS, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We always strive for high standard care to be provided for all our patients along with ease of access. Best wishes CHEC
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Review titled Have to travel 78 miles for appointment?
Rated 2 stars out of 5
by Anonymous - Posted on 31 October 2022
Tried to make an appointment, as requested by letter, and nothing available within 78 miles! Went on chat and told to try again in couple of weeks as nothing available in my area! I live in Dorset and nearest appointment available was in Berkshire!
Visited October 2022
Review titled CHEC Preston
Replied on 02 November 2022
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused and wish to assure you we are making every effort to put on additional clinics in your area to deal with the high volumes of patients at present. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Accessibility very poor
Rated 1 star out of 5
by Pedro - Posted on 06 October 2022
Disabled spaces are very, very far from the entrance. If you have mobility problem then don’t even attempt to visit this practice.
Visited October 2022
Review titled CHEC Preston
Replied on 14 October 2022
Dear Pedro, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused. Could you please confirm which of our clinics you attended so that this can be reviewed further. If you are happy for us to review this further please email the above along with your name, date of birth and postcode to chec.quality@communityeyecare.org.uk. We shall kindly await the above details. Best wishes CHEC
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Review titled Great location
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2022
When booking my eye appointment I have found the location local and very convenient, which has been great! I am seen by CHEC in St Albans
Visited October 2022
Review titled CHEC Preston
Replied on 28 November 2022
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Can not get an appointment under 44miles
Rated 1 star out of 5
by Scc - Posted on 25 October 2022
Have a cyst on eye that no one has seen physically, was told need a two week appt for removal 6 weeks ago And no appointments available
Visited October 2022
Review titled CHEC Preston
Replied on 27 October 2022
Dear Scc, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused and confirm that every effort is made to increase clinic availability where possible. If you wish us to investigate this matter further, please email our customer service team at: customerservices@communityeyecare.org.uk Best wishes CHEC
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Review titled Waste of Paper and Postage
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
Day One: Received two envelopes (that's 2 lots of postage) containing a total of 2 sheets of A4, requesting to book two appointments using special booking codes. There was no indication as to what exactly they were for or even if the appointments had to be made on different days or weeks. Day one: The appointments were booked online. Day three: Received four envelopes (that's 4 lots of postage) containing a total of 10 sheets of A4, confirming the bookings. All identical information except the time and date of the bookings. Two single sheets came from C H E C Preston, the rest from CHEC Blackpool. Why did C H E C Preston need to send these out when the appointments were made for Blackpool? Why couldn't the confirmations be sent in the same envelope? Why couldn't email only be sent?
Visited October 2022
Review titled CHEC Preston
Replied on 28 October 2022
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. A high majority of our communication systems, such as letter distribution, are automated and this may have been an error with our systems. Where possible, we always look to communicate with patients in both an accessible and efficient manner. We would like to apologise for any inconvenience caused and can confirm we have passed your feedback on to ensure it is reviewed and any issues resolved. Best wishes CHEC
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Review titled Shambles
Rated 1 star out of 5
by phildunford - Posted on 07 October 2022
I was left a message which I assumed was to make my regular check-up appointment. Turns out, this was for a referral which was completed at the hospital four months ago. The personal information they had was twelve years old. The lady I spoke to was pleasant and the phone waiting time acceptable, but otherwise this service was a total shambles. Four months to arrange a visit which could have been urgent, only to be told no appointments were available anyway. Thankfully the optician rang the hospital directly and the visit was arranged in less than 10 days.
Visited October 2022
Review titled CHEC Preston
Replied on 20 October 2022
Dear Phil, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. Where possible, we always aim to book patients in at the earliest convenience and offer that this is done through various accessible means such as our newly launched booking app and via telephone. We are pleased to see you found your contact with CHEC pleasant and that your waiting time on the phone was acceptable. We wish to assure you that appointments are booked based on clinical need and we strive to ensure the needs of all our patients are met. Should any instance arise where there are delays for reasons out of our control, we always aim to notify patients at the earliest possible opportunity. We are sorry if you felt this was not the case for you and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0330 100 4730. Best wishes CHEC
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Review titled Complete lack of communication and care
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
For the last three years I have had the pressure in my eyes checked regularly through the NHS. This visit was my first experience of Chec at Poundbury. My first appointment was cancelled with no warning !!! It could only get better - or so I thought. No one had my previous records - asking me what the last results were and what eye drops I was taking - which had been prescribed at my last visit. Hence no comment on whether the eye drops were helping as previous values were unknown. The photos taken of the inner eye were blurred but were no taken again - with a comment that it was probably due to cataracts or the cataract operation !! Cataracts have never been a concern - they are now !!! I was then shown the door. So I am left wondering - what happens next ? when do I see a report ? do I carry on with the drops ? had the pressures gone down or stabilised ? On top of that all that my extra worry over cataracts ! I am seriously thinking of going to a friendly opticians where I know I can get the pressure checked and optic nerve photo-ed even if I have to pay.
Visited October 2022
Review titled CHEC Preston
Replied on 19 October 2022
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility and we apologise for any inconvenience caused. We would like to investigate your concerns further and so kindly ask that you send your name, date of birth, postcode and title of your review to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure you are receiving the required care. We shall kindly await the above details. Best wishes CHEC