Circle Health Group Limited
Circle Health Group, 1st Floor, 30 Cannon Street, London, EC4M 6XHPatient ratings and reviews
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Reviews
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Review titled Careless care
Rated 3 stars out of 5
by Polly S - Posted on 09 October 2024
I've had two outpatient appointments. The Drs are professional and attentive but the nursing and admin is careless: A nurse taking pre procedure blood pressure did not do it correctly and when I politely asked if the cuff needed moving to allow the tube to run down my arm in the correct place - she dismissed my concern and said it was fine. Second procedure nearly couldn't be completed as they hadn't taken account of my dietary requirents. In addition, the booking phone call had not given me clear instructions - I had to Google what I was supposed to do to prepare. I worry about the quality and professionalism of some of the staff. The hospitals have both been clean and well appointed but I lack confidence in the care.
Visited October 2024
Review titled Circle Health Group Limited
Replied on 15 October 2024
Hi Polly, I'm sorry to hear about your distressing experience when visiting our site. Please rest assured that we take your concerns very seriously. I would like to investigate this, to better understand what happened. If you could email us on HereToHelp@circlehealthgroup.co.uk along with your full name, date of birth and postcode, as well as the name of the hospital you visited, I will then look into this. Kind regards, Federica
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Review titled cancelled appointment msk circle
Rated 1 star out of 5
by MR ANGRY - Posted on 30 May 2024
i had been waiting for 3 months for a physio appointment, not heard anything, so i contacted my doctor who gave me a number to call, i called i waited 1 hour and 32 mins, eventually someone answered, and made an appointment, no idea how long i would have waited without calling, anyway the appointment was made for 3 weeks time, i had arranged time off work for it, the day before i got a text saying its been cancelled, this is really poor service, cost me a days holiday, really angry.
Visited May 2024
Review titled Circle Health Group Limited
Replied on 27 June 2024
Hello. Thank you for taking the time to reach out to us regarding your experience with Circle Integrated Care. We are sorry to hear that you were unable to reach our team. At the time, we experienced high call volumes and were doing everything we could to reduce the wait time. In terms of your cancelled appointment, I am also sorry to hear that your appointment was cancelled. Our goal is always to provide our patients with the best possible care and service, and we apologise for any inconvenience that may have been caused. If you would be happy to do so, please could you email HereToHelp@circlehealthgroup.co.uk with FAO: Adam RE: NHS Review in the subject line and an overview of your experience, so I can raise internally. We would need a few details from you too - your full name, date of birth, postcode and the name of the hospital you were due to be seen at. I hope to hear from you, soon. Kind regards. Adam.
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Review titled Physiotherapy at Lancaster
Rated 5 stars out of 5
by Sarah Shelley - Posted on 30 April 2024
My physiotherapist. The perfect blend of courtesy, compassion, and common sense. My recovery has been much improved by her.
Visited April 2024
Review titled Circle Health Group Limited
Replied on 03 May 2024
Hi Sarah, thank you for your five-star review and the kind words. We're so happy to know that our team made you recovery journey easier. Wishing you all the best, Federica
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Review titled Great practice
Rated 5 stars out of 5
by Robin Chapman - Posted on 31 March 2024
I had to change my appointment time as a clash with dates which was handled by the receptionist professionally. For my pre assessment I was seen by the pre assessment HCA and Staff Nurse who were both professional, supportive and polite, answering any questions that I had.
Visited March 2024
Review titled Circle Health Group Limited
Replied on 07 May 2024
Thank you so much for the kind words, Robin! We really appreciate it. Wishing you all the best with your recovery. Kind regards. Adam.
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Review titled Extremely professional
Rated 5 stars out of 5
by Mathew McCormack - Posted on 06 March 2024
I was seen at short notice and could not have been happier with the service I received. The consultant and nurses were amazing and the receptionist couldn’t do enough to help accommodate appointments.
Visited March 2024
Review titled Circle Health Group Limited
Replied on 13 March 2024
Hi Matthew, thank you for your five-star review. We are so happy to read about your positive experience when visiting one of our hospitals. All the best, Federica
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Review titled Great practice
Rated 5 stars out of 5
by Alan McKnight - Posted on 20 February 2024
Felt really at home and made to feel very welcome all the staff have been really nice and service was great.
Visited February 2024
Review titled Circle Health Group Limited
Replied on 13 March 2024
Hello, Alan. Thank you so much for the kind words and feedback. We really appreciate it. Wishing you all the best. Kind regards. Adam.
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Review titled Great hospital
Rated 5 stars out of 5
by Carol - Posted on 11 January 2024
Spent 3 weeks at circle rehabilitation centre I cannot thank them enough for what they did for me every member of staff from the Drs to the cleaners was professional polite and friendly the physios are are second to none they have got me walking and arranged physios to come to my home I would like to thank everyone for looking after me .
Visited January 2024
Circle Health Group Limited has not yet replied.
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Review titled great physiotherapy
Rated 5 stars out of 5
by Jean Sandra Livesey - Posted on 04 June 2024
I have been very pleased with the treatment that I have received at the beard wood hospital. The physiotherapist has helped me with explanations of the exercises that he gave to me to do at home. I have had several appointments to see how I was managing the exercises. The physiotherapist had a very kind and assuring disposition and I always looked forward to my appointment with him. Thank you.
Visited January 2024
Review titled Circle Health Group Limited
Replied on 29 June 2024
Hello, Jean. Thank you so much for taking the time to review your treatment at The Beardwood Hospital. It's great to read your kind comments about our physiotherapy team and how they supported you with your recovery. Kind regards. Adam.
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Review titled Never answer their phones
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I had trigger finger surgery and I had problems afterward. I have tried numerous times to contact the Winterbourne by phone and have been kept hanging on for up to 30 minutes, eventually I phoned head office where a machine took my number and said someone would ring me back. 24 hours later and I have still not heard back. When I was at the hospital the staff were excellent but never try to contact them by telephone!
Visited January 2024
Review titled Circle Health Group Limited
Replied on 07 April 2024
Hello. Thank you for taking the time to review Circle Health Group and The Winterbourne Hospital. I am sorry, and disappointed to hear about the challenges you've faced when making calls to both the local team(s) and our Head Office. I'd like to assure you that we take all feedback seriously and I'm keen to look into this matter for you. If you are happy to do so, please could you send an email to HereToHelp@circlehealthgroup.co.uk along with FAO Adam: RE NHS Review in the subject line. Please, also include your full name, date of birth, postcode and a summary of your question(s) in the body copy. Should you send that email, I will personally reply to confirm it has been received, and to let you know the steps I will be taking afterwards. I hope together, we can resolve this and restore your confidence in both Circle Health Group, and The Winterbourne Hospital. Kind regards. Adam.
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Review titled Neurology- Giving Me Hope
Rated 5 stars out of 5
by Jennifer Jordan - Posted on 26 January 2024
After my health board was left with no neurology consultants my medication, that can only be prescribed by a consultant, was stop. I suffer chronic migraines & I was left with no treatment or quality of life due to the debilitating nature of my condition. I reached out to my health board with no help given. I was told I would need to wait but no time frame could be given. I attended this appointment not expecting much as I feel I keep hitting brick walls & no one was willing to help me. I was blown away with the consultation with a consultant & pain management nurse. I felt listened to & he was able to give me what I was holding for, a treatment plan tailored to me. I can’t thank my consultant enough for what he has done. My mental health has been greatly affected by everything that has been going on for the last 5 months. Highly recommend, thank you!
Visited January 2024
Review titled Circle Health Group Limited
Replied on 02 February 2024
Hello Jennifer, Thank you for sharing your experience with us. I’m sorry to hear that you had to go through such a difficult time but it’s great to hear that you were able to find a consultant who listened to you and provided you with a treatment plan tailored to your needs at our hospital. Kind regards, Federica