Circle Health Group Limited
Circle Health Group, 1st Floor, 30 Cannon Street, London, EC4M 6XHPatient ratings and reviews
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Reviews
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Review titled Excellent standard of care
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I would definitely recommend The Priory Hospital, Edgbaston, Birmingham. The level of service was excellent right from the receptionist, porter, the catering manager, nurses and my excellent consultant. I could not fault them. Hospital was very clean. I was in the gynaecology department.
Visited October 2023
Review titled Circle Health Group Limited
Replied on 07 December 2023
Hello. Thank you so much for taking the time to review The Priory Hospital and for the kind words about the local staff. I'll make sure your comments are shared with the teams. Wishing you all the best. Kind regards. Adam.
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Review titled Chasing payments that have been made
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
I received the bill for treatment and paid straight away. I have now received an email chasing payment. I rang thinking this is a mistake as I had check my account and the payment using their online payment system had been taken 3 weeks previously! In the call they said I hadn’t made a payment and that I needed to provide them with proof!! I have explained that I used their system and that that they should be able to trace this- this want good enough and it was down to me to prove I had made the payment! They also asked for my bank card again which I refused as I wasn’t sure they would not take another payment from it! I provided the amount my details and the date the payment left my bank account and asked for them not to contact me for payment again. Not the professional service I expected and I am sure that I’m not the only one if their own system is flawed.
Visited October 2023
Review titled Circle Health Group Limited
Replied on 25 January 2024
I’m really sorry to hear about the difficulties you’ve experienced with the payment system. It’s understandable that you would expect the system to accurately track your payment, especially since you used the provided online platform. I appreciate you taking the time to share this feedback. It’s crucial for us to hear about these issues so we can work on improving our systems and processes. Please accept our apologies for any inconvenience caused. We’re committed to resolving this issue. If you could please send us an email to HereToHelp@circlehealthgroup.co.uk with details of your situation adding in the subject line "FAO: Federica RE:Review " so that I can personally keep an eye out for your message and investigate this for you. Kind regards, Federica
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Review titled Medically OK, admin is useless
Rated 2 stars out of 5
by Steve Gannon - Posted on 03 January 2024
Used the Priory, B'ham for ankle surgery. Procedure went well, consultant excellent, nursing care and general staff were fine. Supporting admin and billing was, and continues to be, inadequate and inaccurate - still trying to get payment issues resolved, as Circle don't seem able (willing?) to resolve outstanding invoices against payments received. Will avoid using in future.
Visited October 2023
Circle Health Group Limited has not yet replied.
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
very professional and caring service,operation for shoulder replace ment went very well, excellent aftercare food standards need to be improved a lot e.g. scrambled egg very dry, worst i have ever had and vegetable curry hardly any ingredients. bread was exceptionally thick cut. coffee and hot chocolate lovely. central heating noisy kept banging. moved to another room but not much improvement could not get any sleep during night. terrible side effects from synthetic morphine tablets
Visited September 2023
Circle Health Group Limited has not yet replied.
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Review titled None existent nursing care
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
Nursing care is appalling, complete lack of knowledge pre operative and post operative, no escalation of care if you become unwell please reconsider if you are thinking of having surgery here
Visited August 2023
Circle Health Group Limited has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Referred from NHS due to a leg/back issue not being solved by physio. Huddersfield Hospital was my closest option to go to. 8 weeks until an appointment. Attended appointment. Due to be seen at 10am. Wasn’t seen until 10:50am. Was seen for less than 2 minutes and told I need a scan and I was to go home and wait for a call to be brought back for a scan at a later date. - 8 weeks waiting - 1.5 hour drive - 50 minutes waiting time for a prebooked appointment - Sent home within 2 minutes to wait for a call to rebook a scan. - 3.5 hours in total wasted Colossal waste of time and money!
Visited August 2023
Circle Health Group Limited has not yet replied.
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Review titled Ophthalmology Dept
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
I was treated with respect and kept informed of all the procedures I would undergo. Nothing was too much trouble for my consultant and team. Highly recommended.
Visited August 2023
Circle Health Group Limited has not yet replied.
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Review titled The most wonderful care
Rated 5 stars out of 5
by Kylie - Posted on 28 June 2023
I would like to thank the entire staff at the St Edmunds Hospital, for the most perfect care and compassion I have ever experienced within a hospital setting. Right from my very first appointment to my discharge day, I was greeted with kindness, dignity and felt extremely valued. The professionalism within all the departments is of a very high standard, but most of all I felt I was in very safe hands. The aftercare team telephone call was also really considerate and kind. They addressed any concerns I had and reassured me. If I ,or any member of my family are ever needing to have surgery in the future, I would not hesitate to come here. Thank you all again, for everything. Kind regards.
Visited June 2023
Circle Health Group Limited has not yet replied.
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Review titled Professionalism and kindness throughout
Rated 5 stars out of 5
by Margaret - Posted on 28 June 2023
From diagnosis to my double cataract surgery, I received great care and treatment by the whole team at the Goring Hall Hospital. The professionalism and kindness of the medical and administrative staff allowed me to be relaxed and confident in a positive outcome...and it was! Thank you to all involved
Visited June 2023
Review titled Circle Health Group Limited
Replied on 07 December 2023
Hello, Margaret. Thank you so much for this lovely review following your visit to Goring Hall Hospital. I'll make sure your feedback is shared with the local teams. Wishing you all the best with your recovery. Kind regards. Adam.
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Review titled Just brilliant
Rated 5 stars out of 5
by Rachael Hartopp - Posted on 21 June 2023
I wanted to praise all the staff at the Meriden Hospital Coventry as from my first appointment to pre op and surgery all the staff from reception to surgeon were fantastic The staff at night were wonderful and supportive A great team and just very caring ! Thank you Rachael
Visited June 2023
Circle Health Group Limited has not yet replied.