Communitas Clinics
Communitas Clinics Ltd, c/o Brigstock Family Practice, 83 Brigstock Road, Thornton Heath, Surrey, CR7 7JHPatient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Ruth Coates - Posted on 25 April 2024
I have been seen twice by different consultants and both have given excellent service, with giving me a clear understanding of what I need to do with alternatives and follow ups. Couldn’t recommend more
Visited April 2024
Review titled Communitas Clinics
Replied on 29 April 2024
Dear Ms Coates, Thank you for your comments. We are thrilled to hear you had a positive experience with our services. We will ensure this is shared with the team. Regards Quality Team Communitas Clinics
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Review titled Prompt and Professional
Rated 4 stars out of 5
by Emily Barton - Posted on 07 March 2024
The telephone consultation was very good. The call was prompt and on time. The doctor made good effort to confirm she was speaking to the correct person. The information given was informative and my questions for confirmation were answered clearly; no jargon! The doctor was polite, respectful and caring. I'm really impressed! Thank you 😊
Visited March 2024
Review titled Communitas Clinics
Replied on 11 March 2024
Dear Emily Thank you for your comments. We are pleased to hear you had a positive experience with your services and will ensure this is shared with the team. Many thanks Quality Team Communitas Clinics
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
Welcoming, on time, reassuring, provided relevant info, gentle and kind. Informative, would highly recommend
Visited March 2024
Review titled Communitas Clinics
Replied on 14 March 2024
Thank you for your feedback. We are thrilled to hear you had a pleasant experience with our services. Regards Quality Team Communitas Clinics
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Review titled Very good service
Rated 5 stars out of 5
by MR STEPHEN MELTON - Posted on 19 March 2024
The doctor and nurse were very helpful and professional in there job. Friendly and easy to talk to.
Visited March 2024
Review titled Communitas Clinics
Replied on 20 March 2024
Dear Stephen, Thank you for your positive feedback. We are thrilled to hear you had a pleasant experience with our services. We will ensure this is shared with the team. Many thanks Quality Team Communitas Clinics
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Review titled Kind Professionals
Rated 4 stars out of 5
by Emily Barton - Posted on 06 March 2024
I arrived a little late for my appointment. The nurse who greeted me was pleasant and ushered me into the consulting room with reassurances not to worry. The consultant was polite and friendly. He explained that I may not get as much time with him as I needed. He was gentle during the examination, careful to explain what he was doing. I did not feel rushed at anytime. After the examination, I was given aftercare advice. I was so pleased at the kind professional way that I was treated. I felt well and uplifted. Thank you One observation: I called ahead and spoke to a receptionist to say that I was running late. No message was given. It would be helpful if this could be facilitated.
Visited March 2024
Review titled Communitas Clinics
Replied on 07 March 2024
Dear Emily, Thank you very much for your feedback. We are pleased to hear you had a good experience with our services. We have also noted your observation. I would be very grateful if you could email us on swlicb.communitas.quality@nhs.net and provide us with the date of your appointment with us as well as your credentials so that we can look into this matter in more detail? Many thanks Quality Team Communitas Clinics
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Review titled Good and more sensitivity needed
Rated 4 stars out of 5
by Susan Barrett - Posted on 18 March 2024
I went for hearing tests then follow up the next day. I was five minutes late due to two sets of roadworks and difficulty finding a parking place. The person was quite abrupt when I arrived which upset me. I was aware I was five minutes late but the traffic and parking had taken up more than the thirty minutes extra time I had allowed. I am pretty sensitive still since I’m still recovering from having a ventriculoperitoneal shunt fitted only last May. There was no record of this surgery, which was the reason I attended as I felt my hearing had changed. The audiologist softened towards me and was only able to test one ear due to the close proximity of the shunt to the other ear. My follow up appointment the next day with the doctor was very helpful and I’m awaiting to see if I need to be referred to another hospital to have my right ear tested.
Visited March 2024
Review titled Communitas Clinics
Replied on 20 March 2024
Dear Susan, Thank you for your positive feedback. We are pleased to hear you had a pleasant experience with our services. We will look into your concerns regarding the hearing test and will share with the team. Many thanks Quality Team Communitas Clinics
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Review titled Great practice & service
Rated 5 stars out of 5
by R.Rumjon - Posted on 28 March 2024
I was completely impressed with their professionalism and care I received . Seen and examined on time and staff were very friendly friendly and made feel comfortable. Kept reassuring me throughout the process and made me relaxed and calm. Reassurance and explanations given all along during the process.
Visited March 2024
Review titled Communitas Clinics
Replied on 12 April 2024
Thank you for your comment. We are thrilled to hear you had a pleasant experience with our services. We will ensure this is shared with the team. Regards Quality Team Communitas Clinics
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Review titled Positive experience
Rated 5 stars out of 5
by Heather - Posted on 14 March 2024
I got to my appointment early and was seen straight away I was seen for a hearing test the man who i saw was friendly and explained everything clearly
Visited March 2024
Review titled Communitas Clinics
Replied on 14 March 2024
Dear Heather, Thank you for your feedback. We are thrilled to hear you had a pleasant experience with our services. Regards Quality Team Communitas Clinics
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Review titled Great appointment
Rated 5 stars out of 5
by Lorraine Westfield - Posted on 02 April 2024
Was seen straight away, everything explained in detail, very happy with appointment, informed what would happen next doctor and nurse very kind and professional felt at ease
Visited March 2024
Review titled Communitas Clinics
Replied on 12 April 2024
Dear Lorraine, Thank you for your comment. We are thrilled to hear you had a pleasant experience with our services. We will ensure this is shared with the team. Regards Quality Team Communitas Clinics
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Review titled Professional staff
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2024
I attended the clinic and the all the staff were friendly and courteous. They were all very professional and the consultant took time to explain what she was going to do and what might be the cause. She was also gentle in carrying out the piece of equipment I needed up my nose. The only issue was that I couldn’t have a full hearing test as a piece of equipment was broken. I was informed of this on arrival and they did the best they could at the time and if it was required they would book a further test if needed. They did keep me informed of what was going on.
Visited March 2024
Review titled Communitas Clinics
Replied on 27 March 2024
Thank you for your feedback - we are thrilled to hear you had a pleasant experience with our services. Regards Quality Team Communitas Clinics