Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Connect Health.
Reviews
-
Review titled Clinicians fine - website, appointment making hopeless
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2024
Apart from having to travel some distance, the clinical experience was good. Automatic check-in at the clinic did not work. Appointment making is difficult - was told to ring the next day for follow on appointment but when I did I was told I had to call back several days later. The person I spoke to on the phone had such a strong accent that I had great difficulty in understanding him. Patient portal is supposed to be a way to make appointments but I wasn't able to do so for some unexplained reason. Finally, and this was partly my fault, though I understand others have made the same mistake, there are two health centres with very similar names in Banbury, It would have been helpful if the correct name had been emphasized when I was contacted with an appointment .
Visited September 2024
Review titled Connect Health
Replied on 10 September 2024
Good morning Thank you for your feedback and I will ensure your comments are shared with the relevant teams. It is through feedback such as yours that we can improve the experience of future patients. Regards Lesley Crosby Director of Governance and Quality
-
Review titled Positive Feedback
Rated 5 stars out of 5
by Linda - Posted on 24 August 2024
After my 6th free session of physio on my shoulder I cannot say how beneficial it all has been. My Health Connect mentor was extremely helpful and patient. She never made me feel silly if I couldn't grasp how to use the gym equipment immediately. She has given me confidence to continue with the exercises at the gym on a pay as you go basis and has said if I need further help she's still approachable.
Visited August 2024
Review titled Connect Health
Replied on 02 September 2024
Dear Linda Thank you for such lovely feedback. I will ensure it is shared with my colleagues. I am glad we have been able to help you and I wish you well for the future. Regards Lesley Crosby Director of Governance and Risk
-
Review titled Outstanding service from Connect Health
Rated 5 stars out of 5
by Lisa - Posted on 23 August 2024
After suffering with a meniscus injury I decided to self refer to Connect Health and it was one of the best decision I made. I have been in pain for a while and restricted movement in my knee. I started a physio course followed by a gym orogramme and due to my injury the improvement has been slow and gradual. I have noticed such a difference in terms of strength and movement and the staff have been extremely helpful and supportive throughout. From my first physio appointment to the end of the gym programme, they genuinely care and support with everything. Prior to my injury I had never stepped foot into a gym and I’ve now decided to become a member to help my with my overall health and recovery. Thank you to everyone for all your help!
Visited August 2024
Review titled Connect Health
Replied on 02 September 2024
Dear Lisa Thank you for such lovely feedback. I will ensure it is shared with my colleagues. I am glad we have been able to help you and I wish you well for the future. Regards Lesley Crosby Director of Governance and Risk
-
Review titled Very good knowledge
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
It is good to know what my problem is after 4 years of discomfort,I was very impressed with the knowledgeable lady who explained my problem to me in great detail.
Visited August 2024
Review titled Connect Health
Replied on 11 August 2024
Good afternoon Thank you for taking the time to share such positive feedback and that the care you received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Great practice and compassionate physiotherapist
Rated 5 stars out of 5
by Michael Oates - Posted on 03 August 2024
I recently had the pleasure of meeting a physiotherapist at Connect Health at Milson Road Health Centre, Shepherds Bush, London, and wanted to share my positive experience. He was an exceptional listener, especially attentive to my concerns regarding my health issues. I was particularly worried about the possibility of needing a Zimmer frame or a three-wheeler in the future. He reassured me that most people with my symptoms do not end up relying on such aids. He provided me with some effective exercises to do in my own time and took the time to explain how pain can manifest in the body, often having a mind of its own. I never felt rushed during our sessions; He allowed me ample time to express my fears and addressed each one in detail, providing thorough explanations and reassurance. I am very grateful for the excellent service provided and am looking forward to my next appointment with Him. His professionalism and compassionate approach have made a significant difference in my outlook on my health issues. Thank you.
Visited July 2024
Review titled Connect Health
Replied on 11 August 2024
Dear Michael Thank you for taking the time to share such positive feedback and that the care you received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Dishonest about waiting times
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
They told my GP they see Patients within 2 weeks. That is not true. It’s been over 14 weeks now. If we knew the truth we would never have waited. They are so cruel to lie like that
Visited July 2024
Review titled Connect Health
Replied on 10 September 2024
Good morning I am so sorry that your GP gave you misleading information. I can assure you that we are completely transparent about our waiting times. These are shared with the Integrated Care Boards who oversee healthcare in all areas. I would be happy to ascertain why you were told this. To do this I would need some more information such as your location, your GP etc. My direct email is lesleycrosby@connecthealth.co.uk Regards Lesley Crosby Director of Governance and Quality
-
Review titled Excellent Physio
Rated 5 stars out of 5
by LizC - Posted on 10 August 2024
Had a consultation at Milson Road. Very thorough examination and assessment and got detailed diagnosis and excercises which were well explained. Would highly recommend as felt problem was well understood and physio took time to explain and answer all my questions.
Visited July 2024
Review titled Connect Health
Replied on 11 August 2024
Dear Liz Thank you for taking the time to share such positive feedback and that the care you received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Good Help
Rated 4 stars out of 5
by Chris Haywood - Posted on 15 July 2024
Was diagnosed with Sciatica and saw someone at Connect Health in Bletchley for a second time to review how I was doing. She previously had given me 7 exercises to do so I told her was feeling better but not yet as good as I hoped. Her manner was friendly, professional and wanting to help. She answered some questions I had and suggested I additionally do a local free Connect Health bespoke 45 minute exercise class once a week for the next 6 weeks. I was happy to agree to this. I am grateful for the support, suggestions and advice I received. It's easy to get a bit down when progress from an injury is slow and so beneficial to have a professional taking an interest in making sure things are heading in the right direction. Though it's mostly up to me to put the effort in to make myself better for sure it helps a lot to have someone sort of watching over me who I have to report back to every so often. So I feel her role for me has been something like that of a good guardian who gives me good incentive to do the various exercises properly and to the right number and degree. So am grateful to her for doing the job she does which to be sure has helped me by giving me things to do and being around should I need any further assistance.
Visited July 2024
Review titled Connect Health
Replied on 19 July 2024
Good afternoon Chris Thank you for your lovely comments and I will ensure they are shared with the relevant team. Regards Lesley Crosby Director of Governance and Quality
-
Review titled Happy Customer 😊
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
On my visit to see about my Hip I was delt with Customer care and support and was very impressed with my outcome of my visit
Visited July 2024
Review titled Connect Health
Replied on 10 July 2024
Good afternoon Thank you for taking the time to post such lovely comments and I will ensure they are shared with my colleagues. Kind regards Lesley Crosby Director of Governance and Quality
-
Review titled Highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
My GP referred me to a physiotherapist at the Milson Rd centre in Shepherds Bush. I have hip and lower back problems, as shown by recent X-rays. The lady was extremely pleasant and very attentive. She gave me a thorough assessment and tailored exercises to my condition, advising how I could increase them and make more difficult as I progress. All my questions and concerns were answered and I left feeling much more optimistic about my condition. The exercises are helping to ease the pain I had. I would highly recommend attending an appointment here, they really do make a difference and help.
Visited July 2024
Review titled Connect Health
Replied on 11 August 2024
Good afternoon Thank you for taking the time to share such positive feedback and that the care you received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality