Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Craig Stevens - Posted on 10 October 2024
Assessment very professional he explained the process and benefits of both options. I have been referred to see the surgeons for a further consultation Thank you
Visited October 2024
Review titled Connect Health
Replied on 10 October 2024
Good morning Craig Thank you for taking the time to share such positive feedback and that the care you have received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Excellent physio care
Rated 5 stars out of 5
by ANDREA DEACON - Posted on 08 October 2024
Seemed a long wait for an appointment but finally excellent Physio care from competent and friendly clinician. Thorough examination and explanation, all my questions answered in detail. Hoping steroid injection today will give me much needed pain relief. Thankyou.
Visited October 2024
Review titled Connect Health
Replied on 10 October 2024
Dear Andrea Thank you for taking the time to share such positive feedback and that the care you have received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Not good
Rated 1 star out of 5
by David Musselwhite - Posted on 17 October 2024
Was referred 5 weeks ago not had any communication from them except an email saying someone would phone me, have not heard anything. Have tried phoning them and it’s awful wait ages and then they cut you phone off from their end even got through once and had a ten second phone call before I was cut off sounded like an Indian call centre. Connect health you are giving the NHS a bad reputation. David Musselwhite
Visited October 2024
Review titled Connect Health
Replied on 18 October 2024
Dear David I am so sorry you have had such problems. If you wanted to email me your personal details I can advise how long you may have to wait. I can assure you that our call centre is not outsourced and is run from Newcastle. Our average wait time for call answering is just over a minute. We are always trying to improve this. My email is lesleycrosby@connethealth.co.uk Regards Lesley Crosby Director of Governance and Quality
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Review titled Excellent service from Connect Health
Rated 5 stars out of 5
by Maxine Lee - Posted on 10 October 2024
I attended the Nottingham clinic today at Stapleford and I was very pleased with the appointment. I was seen by a staff member who was very thorough and I felt he explained things to me in a easy to understand and friendly manner. I felt that I was listened to and a plan was put in place to help with my health concern. Excellent service and friendly helpful staff.
Visited October 2024
Review titled Connect Health
Replied on 11 October 2024
Dear Maxine Thank you do much for your lovely comments. It is a pleasure for my colleagues to receive your feedback and I will ensure your comments are passed on. Would you be able to replicate your feedback on out Trust Pilot as well please. The address is: https://uk.trustpilot.com/review/www.connecthealth.co.uk Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality
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Review titled Wrong email address
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
Well the email address you gave me to contact you about my complaints does not work. Not surprised though as everything from connect health has been frustrating and lacking in customer care. David Musselwhite
Visited October 2024
Connect Health has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Dee - Posted on 23 September 2024
I was originally referred by my docs surgery in November 2023. September 2024 still waiting to be seen by a physical therapist. Received a letter from the in August to say they tried to contact me and because they were unable to reach me they would discharge me. I called them and told them no one has reached out. Finally got a telephone consultation on 29th Aug. Was told will get to see someone in three weeks. Today 23/9/24 rang to find out I still have to wait another 6-12 weeks. It terrible that I have to wait a year for physio therapy for a tear in my knee
Visited September 2024
Review titled Connect Health
Replied on 26 September 2024
Good morning Dee I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Regards Lesley Crosby, Director of Governance and Quality
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Review titled Seems pointless and frustrating
Rated 1 star out of 5
by Luke - Posted on 19 September 2024
So far I've had two texts with links one to fill out a pre consultation questionnaire and one to leave them a review, not sure what they wanted me to review at this point. Neither links worked. Today 1.5 hours before my appointment i get a text canceling my appointment. I called them, to their credit they answered quickly. The lady explained that the links never work but they send them anyway. So after the amazing start I asked what they can actually do to help me and she was vague, very vague. It seems like you get refered just to generate them income without you actually getting any treatments.
Visited September 2024
Review titled Connect Health
Replied on 20 September 2024
Good afternoon Luke I am sorry that you have had a poor experience. I do hope that another appointment has been booked for you. We only cancel appointments as a last resort but on occasions when we have late notice appointments they are often due to clinician sickness which I am sure you can appreciate can not always be predicted. I hope that when you are seen you will have a better experience. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Clinicians fine - website, appointment making hopeless
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2024
Apart from having to travel some distance, the clinical experience was good. Automatic check-in at the clinic did not work. Appointment making is difficult - was told to ring the next day for follow on appointment but when I did I was told I had to call back several days later. The person I spoke to on the phone had such a strong accent that I had great difficulty in understanding him. Patient portal is supposed to be a way to make appointments but I wasn't able to do so for some unexplained reason. Finally, and this was partly my fault, though I understand others have made the same mistake, there are two health centres with very similar names in Banbury, It would have been helpful if the correct name had been emphasized when I was contacted with an appointment .
Visited September 2024
Review titled Connect Health
Replied on 10 September 2024
Good morning Thank you for your feedback and I will ensure your comments are shared with the relevant teams. It is through feedback such as yours that we can improve the experience of future patients. Regards Lesley Crosby Director of Governance and Quality
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Review titled Positive Feedback
Rated 5 stars out of 5
by Linda - Posted on 24 August 2024
After my 6th free session of physio on my shoulder I cannot say how beneficial it all has been. My Health Connect mentor was extremely helpful and patient. She never made me feel silly if I couldn't grasp how to use the gym equipment immediately. She has given me confidence to continue with the exercises at the gym on a pay as you go basis and has said if I need further help she's still approachable.
Visited August 2024
Review titled Connect Health
Replied on 02 September 2024
Dear Linda Thank you for such lovely feedback. I will ensure it is shared with my colleagues. I am glad we have been able to help you and I wish you well for the future. Regards Lesley Crosby Director of Governance and Risk
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Review titled Outstanding service from Connect Health
Rated 5 stars out of 5
by Lisa - Posted on 23 August 2024
After suffering with a meniscus injury I decided to self refer to Connect Health and it was one of the best decision I made. I have been in pain for a while and restricted movement in my knee. I started a physio course followed by a gym orogramme and due to my injury the improvement has been slow and gradual. I have noticed such a difference in terms of strength and movement and the staff have been extremely helpful and supportive throughout. From my first physio appointment to the end of the gym programme, they genuinely care and support with everything. Prior to my injury I had never stepped foot into a gym and I’ve now decided to become a member to help my with my overall health and recovery. Thank you to everyone for all your help!
Visited August 2024
Review titled Connect Health
Replied on 02 September 2024
Dear Lisa Thank you for such lovely feedback. I will ensure it is shared with my colleagues. I am glad we have been able to help you and I wish you well for the future. Regards Lesley Crosby Director of Governance and Risk