Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Excellent physical and psychological support
Rated 5 stars out of 5
by Michael - Posted on 20 November 2024
During the summer, I received a course of six physiotherapy sessions post-op. This followed minor surgery, identical to that received in 2020, during lock down, when similar support was not obviously available. I found this to be of great benefit and support, especially the first session, which was more akin to a question and answer session, where my concerns were paitiently addressed by my physio. Over the following weeks, it was encouraging to see my recovery progress from earler sessions. The advice was fully explained, not condescending at all, and the monitoring was extremely beneficial. My sincere thanks to all involved in my surgery, from my GP, surgeon, ward and admin staff, to finally my physiotherapist. You are all truly appreciated.
Visited September 2024
Review titled Connect Health
Replied on 21 November 2024
Good morning Michael Thank you so much for your lovely comments. It is always a pleasure for my colleagues to receive feedback such as yours and I will ensure your comments are passed on. Would you be able to replicate your feedback on our Trust Pilot site as well please. The address is: https://uk.trustpilot.com/review/www.connecthealth.co.uk Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality
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Review titled Great physio experience
Rated 5 stars out of 5
by Stephen O'Brien - Posted on 14 November 2024
I needed to pursue acute pain in my hip. I completed the self-referral for Physio Connect, which was very efficient. The staff manning the phones to give me an appointment were very efficient, helpful, understanding and friendly. They listened to me. I was given an appointment quickly thereafter. The physio appointment was excellent in every respect. The physio was very attentive, clearly an expert in his field, gave me great advice and access to very useful exercises to follow. He was very supportive and explained the next steps very clearly. I could not be happier. Keep up the great work and thanks again for everything x
Visited September 2024
Review titled Connect Health
Replied on 18 November 2024
Good morning Stephen Thank you for such lovely comments and I will ensure they are shared with my colleagues. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Connect Health - Physiotherapy Plans
Rated 5 stars out of 5
by Norman - Posted on 28 November 2024
Following issues with both my knees I was referred to Physiotherapy at Nye Bevan House. After examination I was given my first excercise plan. There was then follow up meetings to ensure improvements in my knees' conditions. This service was excellent and met all my needs. On top of a second and reduced excercise plan I also attended a Gentle Excercise Class at Rochdale Leisure Centre. This has resulted in not requiring knee supports and pain killers. I realize in the long term my knees may require possible medical attention however there has been a significant improvement in my mobility. Overall an excellent service.
Visited September 2024
Review titled Connect Health
Replied on 29 November 2024
Dear Norman Thank you so much for your lovely comments. It is always a pleasure for my colleagues to receive feedback such as yours and I will ensure your comments are passed on. Would you be able to replicate your feedback on our Trust Pilot site as well please. The address is: https://uk.trustpilot.com/review/www.connecthealth.co.uk Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality
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Review titled Irresponsible and unprofessional service
Rated 1 star out of 5
by Barbara - Posted on 23 October 2024
Very unhelpful. They put people’s health at risk. I have been misdiagnosed by them and prescribed exercises that worsened my condition - the exercises in my condition are not recommended. My Gp requested the orthopaedic review 3 times and the Connect Health failed to refer me to an orthopaedic clinic. After many difficult conversations with the Connect Health I was finally referred to a specialist who confirmed that the Connect Health in Oxford misdiagnosed me and were wrong about not referring me sooner. Now I am faced with a lesser chance of recovery because of all the wait. The majority of the staff are unprofessional and misinformed. Their processes are not working. I spent a lot of time on the phone trying to understand what was happening. I sometimes I had to speak to 4 different people to get an answer to a seemingly simple question. I feel let down by the NHS that they continue to commission this company to treat patients. I fear to think what happens to people who do not have the agency to speak up for themselves. All very stressful, disjointed and time consuming experience and a terrible example of the NHS funds being misspent. Please replace this service.
Visited September 2024
Review titled Connect Health
Replied on 24 October 2024
Dear Barbara I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you Regards Lesley Crosby, Director of Governance and Quality
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Review titled Very pleased
Rated 5 stars out of 5
by Mrs Janice kennan - Posted on 24 March 2025
My physiotherapist was very good and polite kind and knowledgeable thank you ,the exercises were kind to my pain
Visited September 2024
Connect Health has not yet replied.
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Review titled Seems pointless and frustrating
Rated 1 star out of 5
by Luke - Posted on 19 September 2024
So far I've had two texts with links one to fill out a pre consultation questionnaire and one to leave them a review, not sure what they wanted me to review at this point. Neither links worked. Today 1.5 hours before my appointment i get a text canceling my appointment. I called them, to their credit they answered quickly. The lady explained that the links never work but they send them anyway. So after the amazing start I asked what they can actually do to help me and she was vague, very vague. It seems like you get refered just to generate them income without you actually getting any treatments.
Visited September 2024
Review titled Connect Health
Replied on 20 September 2024
Good afternoon Luke I am sorry that you have had a poor experience. I do hope that another appointment has been booked for you. We only cancel appointments as a last resort but on occasions when we have late notice appointments they are often due to clinician sickness which I am sure you can appreciate can not always be predicted. I hope that when you are seen you will have a better experience. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Clinicians fine - website, appointment making hopeless
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2024
Apart from having to travel some distance, the clinical experience was good. Automatic check-in at the clinic did not work. Appointment making is difficult - was told to ring the next day for follow on appointment but when I did I was told I had to call back several days later. The person I spoke to on the phone had such a strong accent that I had great difficulty in understanding him. Patient portal is supposed to be a way to make appointments but I wasn't able to do so for some unexplained reason. Finally, and this was partly my fault, though I understand others have made the same mistake, there are two health centres with very similar names in Banbury, It would have been helpful if the correct name had been emphasized when I was contacted with an appointment .
Visited September 2024
Review titled Connect Health
Replied on 10 September 2024
Good morning Thank you for your feedback and I will ensure your comments are shared with the relevant teams. It is through feedback such as yours that we can improve the experience of future patients. Regards Lesley Crosby Director of Governance and Quality
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Review titled Positive Feedback
Rated 5 stars out of 5
by Linda - Posted on 24 August 2024
After my 6th free session of physio on my shoulder I cannot say how beneficial it all has been. My Health Connect mentor was extremely helpful and patient. She never made me feel silly if I couldn't grasp how to use the gym equipment immediately. She has given me confidence to continue with the exercises at the gym on a pay as you go basis and has said if I need further help she's still approachable.
Visited August 2024
Review titled Connect Health
Replied on 02 September 2024
Dear Linda Thank you for such lovely feedback. I will ensure it is shared with my colleagues. I am glad we have been able to help you and I wish you well for the future. Regards Lesley Crosby Director of Governance and Risk
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Review titled Outstanding service from Connect Health
Rated 5 stars out of 5
by Lisa - Posted on 23 August 2024
After suffering with a meniscus injury I decided to self refer to Connect Health and it was one of the best decision I made. I have been in pain for a while and restricted movement in my knee. I started a physio course followed by a gym orogramme and due to my injury the improvement has been slow and gradual. I have noticed such a difference in terms of strength and movement and the staff have been extremely helpful and supportive throughout. From my first physio appointment to the end of the gym programme, they genuinely care and support with everything. Prior to my injury I had never stepped foot into a gym and I’ve now decided to become a member to help my with my overall health and recovery. Thank you to everyone for all your help!
Visited August 2024
Review titled Connect Health
Replied on 02 September 2024
Dear Lisa Thank you for such lovely feedback. I will ensure it is shared with my colleagues. I am glad we have been able to help you and I wish you well for the future. Regards Lesley Crosby Director of Governance and Risk
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
The physios were excellent and gave good informative advice for my issues, the exercises were achievable and very helpful. The service they offered was given in kindness, knowledgeable, informative and excellent delivery, easy to understand and the online help was easy to use from home.
Visited August 2024
Review titled Connect Health
Replied on 28 November 2024
Good afternoon Thank you so much for your lovely comments. It is always a pleasure for my colleagues to receive feedback such as yours and I will ensure your comments are passed on. Please would you be able to replicate your feedback on our Trust Pilot site as well. The address is: https://uk.trustpilot.com/review/www.connecthealth.co.uk Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality