Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Connect Health.
Reviews
-
Review titled Good results!!
Rated 5 stars out of 5
by Christine dallamore - Posted on 29 April 2024
I was very impressed with the service I received at this Health Centre. Very prompt and good results !
Visited April 2024
Review titled Connect Health
Replied on 30 April 2024
Dear Christine Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Helpful and friendly
Rated 5 stars out of 5
by RMcC - Posted on 09 April 2024
I was seen on time, and the practitioner I saw was friendly and helpful. He spent quite a bit of time assessing the issue and devising a set of exercises that would help.
Visited April 2024
Review titled Connect Health
Replied on 09 April 2024
Good afternoon Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
My GP referred me to Connect Health due to an ongoing chronic condition. What a waste of time! I had an initial face to face meeting where I was made to feel the pain was in my head (this despite diagnosis already being given by neurologists and pain management specialists). It was so disappointing not to see a doctor so I couldn’t discuss my pain medication and possibilities of alternatives and they offered no option for treatment except mindfulness and suggested going to the gym. I explained my specialist had specifically said not to go to the gym due to the risk of further damage and they advised this was wrong! I went to a follow up appointment 3 months later. At this appointment I decided I now had another issue, diagnosed by my GP. They dismissed this diagnosis immediately (though I have now seen a private physio who confirms by GPs diagnosis). The recommendation again was to join a gym which contradicts what I have been told to do by my specialist. Even if I could join a gym with chronic pain for over 20 years surely this is risky without recommendation of types of excercise etc. Needless to say I won’t be going back. It seems such a waste of NHS money.
Visited April 2024
Review titled Connect Health
Replied on 15 May 2024
Good morning I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you and hope that should you contact us again you will be more satisfied with our response. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Good lessons
Rated 5 stars out of 5
by Frank luffman - Posted on 08 April 2024
Execise program was good. Learnt a lot on how to go forward with the exercises i undertook. Looking to carry on with the program to strenghten my arms and shoulders.
Visited April 2024
Review titled Connect Health
Replied on 09 April 2024
Dear Frank Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Good service
Rated 5 stars out of 5
by Isabella fowler - Posted on 21 April 2024
I had experience hip pain before attending. The physio gym has helped to relieve the pain and I feel more confident in everything I do. The physiotherapist also showed me exercises which relieved a muscle I had pulled in my back. Both physiotherapists are very supportive and I would recommend anyone who is given the opportunity to attend the gym physiotherapy. Connect administration are also very helpful. Thank you to all involved with this service.
Visited April 2024
Review titled Connect Health
Replied on 22 April 2024
Good morning Isabella Thank you for taking the time to provide us with such lovely comments. I will ensure they are shared with my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Really impressed with how efficient the service was. From initial contact to my inperson appointment I felt very well looked after
Visited April 2024
Review titled Connect Health
Replied on 22 April 2024
Good morning Thank you for taking the time to provide us with such lovely feedback. Comments such as this mean so much to my colleagues and I will ensure they are shared. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
-
Review titled Great pathway
Rated 5 stars out of 5
by C Porter - Posted on 05 April 2024
After the initial assessment I was booked into the 6 week gym course. This has been a great help and I have improved so much,this has given me so much confidence and made me stronger and I will now be able to continue exercising and enjoy getting fit again. The staff members were with you all the way with help and advice. Thankyou.
Visited April 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Great Clinic
Rated 5 stars out of 5
by Alma Richardson, - Posted on 03 April 2024
Polite staff throughout. Thorough treatment. Although the injection itself hurt a little, the outcome is great. I can now walk about and remain independent in my open home. Still have pain but can walk without the excruciating pain.
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Alma Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
-
Review titled Great practice
Rated 5 stars out of 5
by Rosemary Mawer - Posted on 08 March 2024
It has took a long time but I feel what they did for me improved my hip. Just takes so long .waiting for appointments was the hard part. They were very helpful and patient with Me. I didn't like the gym sessions but they helped me through them.
Visited March 2024
Review titled Connect Health
Replied on 14 March 2024
Dear Rosemary Thank you for taking the time to provide us with some feedback. I am glad we have been able to help. I am sorry for any wait you experienced and we are constantly working to reduce the waits our patients experience. I wish you well for the future Regards Lesley Crosby Director of Governance and Risk
-
Review titled I felt hope .
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2024
I was referred to Connect Health by my… I was referred to Connect Health by my GP for a course on Pain management. I have paid privately for physio and chiropractic treatment and taken part in exercise classes and couldn’t bear the thought of having to constantly to be in pain. I wasn’t sure the Pain management course would be able to help if it was online with no sight of my injury, no physical manipulation etc. However, I was wrong, so wrong. Firstly, the facilitators were so welcoming, friendly and relatable and then the other participants turned out to be just like me; people plagued by chronic pain. Along with constant pain can come depression and despair and I certainly was in that category. The course starts by validating our pain and I have to say that was so empowering. For the 6 weeks we were introduced to many different tools that I have found invaluable and at last I am feeling the benefit of using them. I found the course leader to be quite inspirational, I felt he understood my feelings and how my pain was affecting my life but I never felt judged. I would highly recommend this course if you feel you need more than medication and you have an open mind.
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality