Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
The physiotherapist I saw was so helpful and informative. She made me feel so comfortable that I could ask anything regarding the treatment. I was very impressed with her. It would be so helpful if you could have more sessions. As I feel I was just starting to feel the benefits. I have suffered a very long time with neck problems due to a pro lapsed disc. So more sessions would be so helpful to me as I could certainly feel the difference with each session.
Visited January 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 09 January 2025
Dear Patient, We were pleased to receive your positive feedback regarding your recent Physio appointment. The physio team are a lovely professional group, who will be happy to know of your kind comments. Clinics are run taking into account patient demand and Physio & room availability, so if we find we have all these we may well increase the number of clinics. Kind Regards Duty Manager Team
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Review titled Great Practice
Rated 4 stars out of 5
by Sandy Gill - Posted on 16 January 2025
A dated practice with character! The staff are lovely and friendly, treatment was spot on. I had a scan here and the technician was considerate and put me at ease. Only criticism would be that building looks a dated and could use some modernisation.
Visited January 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 16 January 2025
Dear Sandy, We received your patient feedback today regarding your recent Ultrasound appointment. Thank you for responding and for the kind comments. I will feedback your building views to the management team at Shadbolt surgery for their consideration. Kind regards Duty Team
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Review titled Very good experience
Rated 5 stars out of 5
by Lesley Jones - Posted on 15 January 2025
I attended a cardiology appointment and was seen on time. The cardiologist was very pleasant and went above and beyond. I would certainly recommend.
Visited January 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 16 January 2025
Dear Lesley Thank you for taking the time to respond to our Patient feedback. It is always lovely to hear that a patient would recommend us and that they felt they had a good experience. Our teams will be pleased to receive these comments. Kind Regards Duty Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Tony Wellard - Posted on 16 January 2025
I had a great session with the doctor. She was knowledgeable and went to lengths to explain my condition and gave me exercises to do to loosen me up. A lovely personable practitioner and expert in her craft.
Visited January 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 16 January 2025
Dear Tony, Thank you for your positive comments received today regarding your recent Physio appointment. The Physio team are very knowledgeable and we do receive great feedback for their work. Always lovely to hear. Kind regards Duty Team
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
It was easy to register my arrival , there was a chair to sit on while I waited and I didn’t have to wait very long before I was seen by my practitioner .
Visited January 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 10 January 2025
Dear Patient Thank you for responding to our patient feedback but I think maybe your review was for your GP practice and not Dorking Healthcare Outpatients. You may wish to repeat this survey for your named GP service? Kind regards Duty Team
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Review titled Dhc seem to do a good job
Rated 2 stars out of 5
by Anonymous - Posted on 06 January 2025
Doc i saw not very keen on sharing key info eg blood test results. She dismissed beneficial impact of chamomile) as placebo effect, without knowing anything about my mind set, and advocated a treatment plan i had no confidence in as it did not remeddy debris in my knee joint. She seemed keener on fobbing me off than remedying my problem.
Visited January 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 06 January 2025
Dear Patient, Thank you for responding to our Patient feedback survey. We are sorry to hear you have not had a satisfactory visit to DHC recently. As your reply was anonymous, if you would like us to look into your comments further please can I ask you to email our Duty Manager Team - dhc.dutymanager@nhs.net with the details of your appointment and your contact details. Kind Regards Duty Team
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
I was very pleased to have been referred and seen within a few months. The professionals involved were just that and polite and caring . I am very grateful to be seen so close to home in a clean tidy and environment , with great free parking as a bonus
Visited December 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 24 December 2024
Dear Patient, Thank you for taking the time to send us your feedback regarding your recent visit to DHC. It was lovely to hear your positive words as we all try to give our patients a good experience when visiting. Free parking is always a bonus in our book. Kind Regards and a Merry Christmas. Duty Team
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Review titled Very friendly though parking was not good
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
Staff were friendly and helpful and answered my questions happily. I did not feel rushed. Parking here though is an issue.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 November 2024
Dear Patient, Thank you for taking the time to give your feedback on your recent visit to DHC. Positive feedback is always appreciated by our teams who work hard to ensure a good experience for the patient. Unfortunately our car park is not private to the hospital and therefore we are not able to monitor whether all the visitors are visiting the hospital, church or local school and availability is very much governed by times of day, although it is a bonus the car park is free. We hope you managed to eventually find a space nearby? Thank you.
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Review titled Excellent review
Rated 5 stars out of 5
by Mrs Natasha Russell - Posted on 14 November 2024
Interesting information about how the NHS has no idea who I am and that they don't have or wish to share information about me with other doctors or consultants. Rather worrying my information is not available but Dr is doing some investigating to determine my health condition. A huge thank you for helping me as I need to get the correct diagnosis, treatment and medication.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 14 November 2024
Dear Natasha, Thank you for taking the time to send us your patient feedback on your recent appointment here at DHC. It would appear that any sharing of information difficulty would be down to your sharing preferences installed by the GP on your record. If you would like us to be able to share your medical records with other local hospitals/practices, please email our Duty Team: dhc.dutymanager@nhs.net and will be able to amend this for you, with your consent. We are pleased we were able to give you some confidence with your diagnosis moving forward. Kind Regards Duty Team
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Review titled Very good hospital
Rated 5 stars out of 5
by Derek wood - Posted on 31 December 2024
Professional staff and first class doctors and nurses and very informative keeping me updated with feather up coming appointments at east Surrey hospital
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 January 2025
Dear Mr Wood Thank you very much for taking the time to respond to our patient feedback. It was lovely to receive such good comments as we try hard to give each patient a positive experience. Wishing you a healthy new year. Regards Duty Manager Team