Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled Very friendly though parking was not good
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
Staff were friendly and helpful and answered my questions happily. I did not feel rushed. Parking here though is an issue.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 November 2024
Dear Patient, Thank you for taking the time to give your feedback on your recent visit to DHC. Positive feedback is always appreciated by our teams who work hard to ensure a good experience for the patient. Unfortunately our car park is not private to the hospital and therefore we are not able to monitor whether all the visitors are visiting the hospital, church or local school and availability is very much governed by times of day, although it is a bonus the car park is free. We hope you managed to eventually find a space nearby? Thank you.
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Review titled Excellent review
Rated 5 stars out of 5
by Mrs Natasha Russell - Posted on 14 November 2024
Interesting information about how the NHS has no idea who I am and that they don't have or wish to share information about me with other doctors or consultants. Rather worrying my information is not available but Dr is doing some investigating to determine my health condition. A huge thank you for helping me as I need to get the correct diagnosis, treatment and medication.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 14 November 2024
Dear Natasha, Thank you for taking the time to send us your patient feedback on your recent appointment here at DHC. It would appear that any sharing of information difficulty would be down to your sharing preferences installed by the GP on your record. If you would like us to be able to share your medical records with other local hospitals/practices, please email our Duty Team: dhc.dutymanager@nhs.net and will be able to amend this for you, with your consent. We are pleased we were able to give you some confidence with your diagnosis moving forward. Kind Regards Duty Team
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Review titled Great treatment at outpatient appointment
Rated 5 stars out of 5
by Yvonne lyall - Posted on 08 November 2024
The ENT doctor who saw me was brilliant. He was patient with my disabilities. Explained what he was going to do, reassuring , explained findings, next steps re further tests.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 11 November 2024
Dear Yvonne, It was lovely to receive your feedback about your recent ENT appointment. We will pass this onto his team who will appreciate your comments. with Kind regards Duty Team
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Review titled Pleasant visit
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Parking easily available, clear signage to Consultant, minimal waiting time. Very pleasant engagement with the Consultant
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 November 2024
Dear Patient, Thank you for taking the time to send us your feedback about your recent visit to DHC. We are pleased you found easy free parking and as we have recently updated all signage and the Clinician wallboard, it is good to know it is being appreciated. with kind regards, Duty Manager Team
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Review titled Good experience
Rated 5 stars out of 5
by Peter Haywood - Posted on 08 November 2024
Appointment on time and consultant efficient and friendly . Premises clean and tidy and receptionist pleasant The only problem was parking. All spaces were taken so I had to park on the road.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 08 November 2024
Dear Mr Haywood, Thank you for your response to our Patient Feedback, it is always good to hear when a patient has a positive visit to DHC. Regarding the parking issues, we unfortunately don't have total control on the car park as it doesn't belong to the Hospital. We share it with other organisations in the Hospital, as well as the local Church. I am glad you were able to find parking in the local roads nearby and at least we can still offer FREE parking, unlike other Hospitals. Kind Regards Duty Team
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Review titled Great service
Rated 5 stars out of 5
by Lucy Millington - Posted on 15 November 2024
Went to Epsom cottage hospital for an ultrasound to investigate possible polyp. Sonographer was very knowledgeable and performed scan with minimal discomfort. Would definitely recommend.
Visited November 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 19 November 2024
Dear Lucy Thank you for taking the time to send us your feedback about your recent Ultrasound appointment. We do have a lovely team of sonographers here and they will be very happy to receive such glowing feedback. Kind Regards Duty Team
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Review titled Caring, Efficient and attentive
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2024
The consultant dermatologist we saw for my son was wonderful! She was incredibly thorough and gave explanations. Relaxed and friendly with great attention, we warmed to her straight away and feel very confident with the procedure going forward.
Visited October 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 04 November 2024
Good Morning, Thank you so much for taking the time to reply to the Patient Feedback. It is always lovely to receive such praise, which we will make sure is passed onto the Dermatology team. Kind Regards Duty Manager Team
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Review titled Great service
Rated 5 stars out of 5
by Eric - Posted on 22 November 2024
It was a simple process and quick analysis, which obviously let to an understanding train of thought.
Visited October 2024
Dorking Healthcare Limited (DHC) has not yet replied.
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Review titled Wonderful experience
Rated 5 stars out of 5
by Gary Heron - Posted on 24 July 2024
Please do pass on my compliments to the ENT specialist whom I consulted today at Dorking Hospital for her professionalism, sensitivity, kindness and expertise. She is a credit to the medical profession and the ENT speciality Best wishes Gary Heron
Visited July 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 25 July 2024
Dear Mr Heron, Thank you for taking the time to send us you feedback on your recent appointment with Dr Agarwal. Your lovely words were passed onto her and she was delighted to receive them. It is always nice to hear this and lifts the spirits of the teams also. Kind Regards Duty Manager Team
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Review titled Fantastic Support at a Really Tough Time - Thanks
Rated 5 stars out of 5
by Phil Littleford - Posted on 02 February 2024
I was under the care of a respiratory consultant for the last 18 months having been diagnosed with Long Covid. It's been a really tough time and continues to be but the support & guidance I received from the consultant and all the staff really helped. Almost most importantly I knew I was believed and people understood how I felt even though many other people including friends just didn't. I received all the investigations I needed over this long period and everyone was just fantastic. I have now been discharged but as I am still really unwell I have ben referred to another specialist clinic rather than just be left to fend for myself. I cannot express my gratitude enough, this illness has changed my life significantly (writing this review is stretching me to my limits and I need help to do it - in the past it would have been very quick & easy), not least of which I had to retire and stop all of my hobbies. I am getting better, it's a long journey ahead but I know I'm on the right road. I wish I could name the consultant, he knows who he is and again I say "thank you" from the bottom of my heart for your care and patience with me.
Visited February 2024
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 February 2024
Dear Mr Littleford, Thank you so much for taking the time to reply to the Patient Feedback Survey. We always appreciate any response but even more so when it is such a heart felt message of thanks. As you are aware Covid was such a difficult time for many, so we are pleased to hear you are finally on the road to some recovery even though your journey may take time. We will pass on your thanks to all team concerned who will appreciate your kind words. Good luck with your recovery. Kind Regards Duty Team Manager