Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled Very friendly and caring
Rated 5 stars out of 5
by Richard Mansell - Posted on 12 February 2025
All the team were excellent from start to finish. Keeping me informed throughout the procedure. The procedure was more complicated than I expected but never seemed like it was too much trouble for the team.
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 12 February 2025
Dear Mr Mansell Thank you for your recent feedback regarding your recent visit to DHC for your minor op. We were pleased to hear you were impressed with the Dermatology team and they will be grateful to receive your comments. Kind Regards Duty Team
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Review titled Efficient service
Rated 5 stars out of 5
by Richard C - Posted on 11 February 2025
Previous patient was unable to attend, I was seen 30 mins early, Drs were polite, informative and efficient.
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 12 February 2025
Dear Patient, Thank you for taking the time to respond to our feedback survey and we were pleased to hear you were happy with our service. Kind Regards Duty Team
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Review titled Excellent
Rated 5 stars out of 5
by RICHARD BLACK - Posted on 04 February 2025
Receptionist was very helpful and then appointment was on time ,and I had a very thorough examination. Quality of service was excellent throughout .
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 05 February 2025
Dear Mr Black, It was so nice to receive your lovely comments about your recent visit to Dorking Healthcare. I know our Receptionists try to make every patient feel welcomed and our teams will be glad to hear about your excellent service received. Kind Regards Duty Manager
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Review titled Shockingly bad
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2025
Waited almost 6 months for just a phone call after having my appointment changed on one occasion with no notification of any sort, then had to wait 3 months for another. Once I got the appointment I was brushed off as if they had no interest in helping me with my issues. I had to almost forcefully say that no there is something wrong with my health and I need some checks done, how can you tell me that I’m doing all I can do when I’m dealing with some serious health issues that need a proper medical examination! I wouldn’t be chasing up an appointment for 6 months if I thought I was fine and there wasn’t something more seriously wrong. No wonder so many people die of cancer when this is the state of the healthcare system today. Someone could have gone to stage 3 or 4 by the time I even get my in person appointment and inital scans, maybe another 3-6 months (1 year total). Absolutely outrageous.
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 03 March 2025
Dear Patient, We are very sorry to hear how disappointed you have been with the service at DHC. We would like to investigate the points you raised and therefore can we suggest you email the Duty Team on: dhc.dutymanager@nhs.net with your complaint, giving us your name and date of birth, so we can respond to your comments? Many thanks Duty Team
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Review titled Ultrasound
Rated 5 stars out of 5
by Chris Christofi - Posted on 14 February 2025
The operative was very courteous and professional Carried out the scan efficiently and I’m a timely manner
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 17 February 2025
Dear Mr Christofi Thank you for your kind comments regarding your recent Ultrasound appt. The team will be very pleased to read them and know that their work has been appreciated. Kind Regards Duty Team
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Review titled Great Physio Outpatient Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
Very happy that my physio appointment was done at Dorking Hospital. Good service, prompt appointment and all my needs met.
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 February 2025
Dear Patient, Thank you for your response to our Patient feedback survey. Our teams always appreciate the kind comments from Patients and to know that their work is meeting patients expectations. Kind Regards Duty Team
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Review titled Valuable Service, Essential to the area
Rated 5 stars out of 5
by Nina - Posted on 26 February 2025
I had procedure which normally would be easy, but not me due to my history. Firstly it was great to have such a procedure locally instead of going to a big hospital. The Team at Dorking are absolutely brilliant, patient care is brilliant. They are friendly, supportive and caring. Also the consultant was very thorough beginning to end of the procedure. Top team. Thank you
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 26 February 2025
Dear Nina, We were very pleased to read your feedback regarding your recent procedure here at Dorking. We will be sure to pass these comments onto the Nursing team who work hard to make each patient experience a positive one. Kind Regards Duty Team
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2025
Telephone appointment which was convenient and even earlier than the appointment time. Very clear and I was given options about how to proceed.
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 21 February 2025
Dear Patient, We appreciate patient's taking the time to give us feedback regarding their recent visit to DHC and we were pleased to hear you appreciated the flexibility of a virtual telephone call and received clear options for your treatment ahead. Kind Regards Duty Manager
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Review titled Great practice
Rated 5 stars out of 5
by Françoise Ashford - Posted on 17 February 2025
Efficiently,friendly , the procedure I had was very quick, was explained in explained in great details by the surgeon, he made feel very relaxed and therefore the experience was as pleasant as can be,bandages off the next day and you would not know I had any thing done to my veins.
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 19 February 2025
Dear Mr Ashford, Thank you for taking the time to express how well your recent visit to DHC went, and how you were made to feel relaxed at your appointment. This is a fairly new clinic run by Mr Maytham so the team will be pleased to know how well the patients are feeling it is being received. Kind Regards Duty Team
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Review titled Very friendly
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
The humour of the nurse was relaxing in a difficult situation. She put me at ease. As did to review by the consultant
Visited February 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 06 February 2025
Dear Patient, Thank you so much for taking the time to send us your feedback regarding your recent visit to Dorking Healthcare. Sometimes humour is a good medicine in its own right, and we are pleased you found it reassuring and relaxing at your appointment. Kind Regards Duty Team