Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled A very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2023
The practice was very quick to respond to my request for help and enrol in on a cognitive behaviour therapy programme.
Visited April 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 May 2023
Dear Patient, we are pleased that you have been able to enrol on our CBT course. I hope you find the content and resources useful. Thanks, the Duty Management Team
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Review titled Very nice calming appointment
Rated 5 stars out of 5
by Louise Collman - Posted on 25 April 2023
The specialist I spoke with was very attentive to what I was saying ,and made me feel confident to say what I needed to tell her without feeling rushed, overall very nice appointment not what I was expecting .
Visited April 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 May 2023
Dear Louise, thanks for taking the time to let us know about your recent appointment at DHC. We are really pleased to hear that it went well and your consultant listened to your concerns. Thanks, Duty Management Team
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Review titled Positive outcome
Rated 5 stars out of 5
by Anne Mason - Posted on 28 April 2023
I feel my problem is starting to be addressed, and feel positive, and extremely hopeful, for a very satisfactory outcome
Visited April 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 May 2023
Dear Anne, thanks for taking the time to let us know about your positive experience at DHC, we are pleased to hear your care here is progressing well. Thanks, Duty Management Team
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Review titled Well run
Rated 5 stars out of 5
by Mrs Irene Bryan - Posted on 25 April 2023
Parking is a huge issue. Once in the appointments run smoothly. Plenty of seats. Dr very pleasant and friendly.
Visited April 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 May 2023
Dear Irene, thank you for taking the time to post a review. I'm sorry to hear that you had problems parking. Whilst we are fortunate to have free parking at our sites the spaces are limited and at our busy times it can be difficult to find a space. Some new parking conditions have just been implemented at our Holmhurst location which we hope will help to make parking for patients easier. I'm pleased to hear however that after parking you had a positive experience in your appointment. Thanks again for your feedback, the DHC Duty Management Team.
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Review titled Professional Practice
Rated 5 stars out of 5
by Martin Page - Posted on 13 April 2023
Reception staff were helpful and efficient Doctor was professional and helpful was aware of my condition ie. he had read my notes. His suggestions, going forward, re. my problem were well thought out and logical and reasonable.
Visited April 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 14 April 2023
Dear Mr Page, Thank you so much for taking the time to send us your feedback on your recent visit to Dorking Healthcare. We were happy to hear you had a positive experience with us and will relay these comments back to our team. Kind Regards Duty Manager
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Margaret Simmons - Posted on 25 April 2023
I’m very impressed with Dorking hospital. I have been seen by a consultant very quickly All staff are very efficient xx
Visited April 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 May 2023
Dear Margaret, thanks for taking the time to let us know about your positive experience at DHC. We are pleased to hear you were offered an appointment quickly, we work hard to offer short wait times and it's great to know that patients see the positive impact of these efforts in their care. Thanks, Duty Management Team
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Review titled Punctual Appointment and friendly staff
Rated 5 stars out of 5
by Mary Pendower - Posted on 07 March 2023
I've visited Dorking Hospital on numerous occasions and have found the reception staff always helpful and friendly. The doctor I saw yesterday was punctual, professional and friendly. I came away with an action plan we were both in agreement with
Visited March 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 08 March 2023
Dear Mrs Pendower, Thank you for taking the time to tell us about your positive experience whilst visiting Dorking Outpatients recently. Our teams will be happy to receive such lovely comments and we are glad that our patients are very appreciative of our services here. Kind regards Duty Manager
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Review titled Great Hospital
Rated 5 stars out of 5
by Barbara - Posted on 16 March 2023
A calm and reassuring visit. Very pleasant and helpful reception staff as usual. My Consultant took time to listen to me and discussed ways of hopefully resolving my health problems.
Visited March 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 20 March 2023
Dear Barbara, Thank you for taking the time to submit your views to our patient feedback. We are pleased you had such a positive experience with Dorking Healthcare and will pass on your comments to our Teams who will appreciate them. Kind Regards Duty Manager
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Review titled Slick practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2023
I had an ongoing cough and was referred to the respiratory clinic quite quickly within a few weeks. I was impressed with that. But the follow on consultation was a bit of a waste for all concerned because the flo test for my lungs had not came through before seeing the consultant. I was under the impression that the consultant did the test after the six weeks of inhalers. But no, I was supposed to go to Dorking hospital for that separately. Big communication error . So an afternoon off work for me and time wasted at the clinic. So slick to start but let down in the actual treatment I feel. Hopefully the flo tests will come through shortly and then back to see the consultant hopefully with a good result.
Visited March 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 28 March 2023
Dear Patient, Thank you for your feedback regarding your Respiratory Referral and follow on appointments. We are sorry that you felt it was not up to scratch with your follow up with the Clinician and can only think you are referring to the Lung Function test clinic. These clinics are rather busy at present and there may have been a delay in getting you an appointment which tied in with the Clinician appointment? As you have not mentioned your name here we are unable to trace your appointment details, but if you would like us to investigate this further please email into dhc.dutymanager@nhs.net. Kind Regards Duty Manager
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Review titled The Dorking Experience
Rated 5 stars out of 5
by Kathryn Brown - Posted on 14 March 2023
Easy free parking, pleasant waiting area, seen promptly and with kindness and courtesy. Given ample chance to explain my situation and treated efficiently with full explanation of what was suggested. All in all a good and positive experience.
Visited March 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 16 March 2023
Dear Kathryn, Thank you for taking the time to send us your feedback about your recent visit to Dorking Healthcare. We make an effort to make each patients experience with us a pleasant one. We will make sure to pass these comments onto our teams who will appreciate them. Kind Regards Duty Manager