Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Frustration
Rated 3 stars out of 5
by Chris Bailey - Posted on 13 June 2023
Tried calling regarding regarding medication prescribed on five occasions. Long wait -10 minutes. Spoke to someone who couldn’t help. In desperation drove to the clinic where I saw the Doctor. Sadly Exactly what we have come to expect these days .
Visited May 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Should not be associated with the NHS
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Appalling service. Continuous canceling of appointments. Booking appointments at incorrect surgeries. The worst thing about this is that they are being paid with taxpayer money.
Visited May 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Katherine Foster - Posted on 07 June 2023
I had extremely excellent care and treatment I was seen very quickly had a mole looked at and in a few weeks was removed all with great care and I can't thank them enough
Visited May 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled First impressions
Rated 3 stars out of 5
by mr martin phillips - Posted on 10 May 2023
I was contacted by this provider with a booking for a ultra sound I phoned to rearrange my appoint to a more convenient time & place on doing this I was given a new appointment but I have received a letter with the old appointment details & none on the new details so I have sent two emails asking them to confirm the first one has been cancelled & the second is still ok I have not received any reply at all disappointing why put an email address if no one is going to reply.
Visited April 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Great experience
Rated 5 stars out of 5
by Jed Atkins - Posted on 20 March 2023
Arrived at Brewood Medical Centre 5 minutes before the appointment time as requested and were out 10 minutes later. Friendly,efficient staff.
Visited March 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Cancelled appointmemt
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
I had an appointment at an Opthalmology clinic for Wednesday 8th March, no one was there apart from another Patient. We both left when it appeared no one from Health Harmonie was in attendance. I received a cancellation on Monday 13 th March 2023 Dated Tuesday 7Th March, and have, not received Another appointment
Visited March 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear you have had trouble getting an appointment, we have taken steps since your review to improve our patient experience when patients contact us to arrange an appointment. If you wish to provide us with any further feedback regarding your experience, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Useless practice
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
Numerous cancellations..they cancelled my appointment yet again after several cancellations in 2022.nightmare service..
Visited March 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Excellent healthcare service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
Referred as an emergency dermatology patient by my GP I was seen by a consultant dermatologist within 11 days and had a suspicious lesion removed by a plastic surgeon two weeks later. A detailed report of my biopsy result was sent to my home two and a half weeks after the op, thankfully with a result describing a benign tumour. All the staff encountered were friendly and supportive, including reception staff, administrative support, nurses and two doctors.Procedures and outcomes were explained clearly with Sunday clinics being very welcome. I was particularly impressed by the calm professional approach of the staff and noticed with gratitude the compassionate and considerate culture. At a time when medical services were under great pressure I was especially grateful for the skill of all concerned. Many thanks to all concerned.
Visited March 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Excellent Basford Phototherapy
Rated 5 stars out of 5
by Yasmin - Posted on 08 March 2023
My skin has never been better after this service. I am able to resume all usual activities that I couldn't before and feel comfortable having my skin on show. The two ladies who supported me at this clinic have been amazing and supportive and I couldn't be more grateful.
Visited March 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled No sign of an appointment
by witherspoon - Posted on 08 May 2023
During a routine sight test, my husband was found to have a BRVO in his right eye, and the optometrist notified the GP that they should send an urgent referral for ophthalmological assessment. The letter he subsequently received told him to wait for two weeks, and then phone HealthHarmonie Triage if he had not been contacted. I called the number the next day, to be told my husband's details were not yet on their database, and I would be phoned in the next 5 days when the referral had been processed. Today, more than 3 weeks after the initial advice for an urgent referral, we have still heard nothing - by letter or phone - of an appointment. On their website, HealthHarmonie state that ophthalmology patients, once referred, are seen within 4-5 weeks, but this time is rapidly approaching with no sign of an appointment. It is a worrying time when we are told the referral is urgent, but cannot find out how serious a problem it is, especially with something as vital as sight.
Visited March 2023
Provided by Care opinion
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience of your care within our Ophthalmology Service. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.