Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled convenient & comfortable
Rated 4 stars out of 5
by Mary Price - Posted on 09 April 2024
Access was easy by bus. Venue clean and pleasant. The two professionals I saw were efficient, courteous and informative. Instructions about ongoing management of condition were clear & a future appointment was indicated.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Mary, Thank you for taking the time to provide us with your feedback regarding your positive experience with our service. I will pass your comments onto the team. HealthHarmonie ltd
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Review titled Amazing Opthamologist
Rated 5 stars out of 5
by Michelle - Posted on 18 April 2024
I was sent for an appointment to the Huthwaite, Nottinghamshire location in 2023 due to high eye pressures. I was immediately started on Monopost drops and after 6 months my pressures have dropped from 28 to 19.5!! My opthamologist has been amazing throughout, he thoroughly explains everything to me in terms I can understand, by far he has been the best specialist I have ever seen, his lovely friendly nature instantly puts you at ease.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Michelle, Thank you for taking the time to provide us with your feedback. I will pass your kind words onto the Ophthalmology team. HealthHarmonie Ltd
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Review titled Bad experience
Rated 1 star out of 5
by Julie - Posted on 22 March 2024
I was seen in the AI clinic and received a call a few days later to say I had a suspected condition and needed to see a dermatologist. I received an Appt quite some distance away , drove there only to find out I had been sent to wrong clinic. Had correct appt 2 weeks later. Was in the Consultation for less than 2 minutes. Couldn’t understand the consultant as accent so strong , they stank of cigarettes, didn’t look at me when they spoke and looked completely disinterested. When I Mentioned the suspected diagnosis the dermatologist looked at me and said I hadn’t got it! . I’m Now waiting for another appt for a small procedure and have absolutely no idea what condition I may or may not have or any confidence in this organisation !!
Visited March 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Julie, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with our service. We would like to investigate the concerns you have raised and provide you with a response. Please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Put at ease
Rated 5 stars out of 5
by Janette - Posted on 15 March 2024
I attended Health Harmonie Dunstone Business Village this morning for a skin biopsy. Dr A and his team were absolutely superb,taking time to answer my queries and providing the necessary reassurance and support for a procedure that I was anxious about. I cannot be more grateful for the excellent support.I also would like to thank the receptionist lady for her meet and greet politeness noting her helpfulness before and after the procedure.
Visited March 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Janette, Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with your appointment at Dunston Business Village. I will pass your feedback on to the team. HealthHarmonie Ltd.
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Review titled Average at best
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
I waited a few months to see dermatology at HH following a referral by my GP. The dr called me in to the room where a nurse was sat at her computer. She said and did nothing the whole consultation. She was sat there with ridiculously long acrylic nails, her watch on and reapplied her lip gloss during my appointment! Certainly not very infection control friendly or professional. The consultant asked me a few questions, checked my skin. Advised to continue with the treatment I have had before (treatment that I advised did not work hence I was referred to them!). He spoke very softly, I had to ask him to repeat a few things which seemed to annoy them. It would have been beneficial to write down a treatment plan as if you do miss hear it or forget, you have it in writing. No information leaflets given either. Overall not a great appointment. Not a very warm, friendly or inviting atmosphere
Visited March 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Patient, thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with our service. So, we can investigate the concerns you have raised, please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie.
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Review titled Patch testing clinic
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I had a great experience. The team were punctual and efficient. They explained the process to me very clearly so I knew what to expect. They then explained the results to me and gave me extra information to read. An excellent service, thank you.
Visited February 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with your patch test appointments. I will pass your feedback on to the team. HealthHarmonie Ltd.
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Review titled The Basford Photo Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Staff friendly and helpful and explained everything well, only downside is trying to contact the Birmingham office which is very hard to get through to
Visited February 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy Service. I will pass your feedback on to the team. HealthHarmonie Ltd.
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Review titled Poor experience
Rated 1 star out of 5
by Jayne Greer - Posted on 16 January 2024
Visited dermatology Got caught in a traffic accident, my husband and myself called constantly and couldn't get through to basford directly to inform I'd be late. Took me 80 minutes to do a 20 minute journey to be told I'm being signed off! Why on earth could this not be done by a phone call? Then if I had continued concerns I could have a face to face. This is my second visit here and can't say I'd look forward to any more. Staff were nice, parking a nightmare
Visited January 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Jayne, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience. If you would be happy to provide us with further feedback so we can investigate further, please write to us at hh.governance@nhs.net. Your feedback helps to improve our service. HealthHarmonie Ltd.
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Review titled Chasing my tail
Rated 1 star out of 5
by Kerryanne Crutchley - Posted on 25 January 2024
I have been in out of the system now with them for 4 years, getting discharged without treatment being completed, finally get a referral but when the hospital can't find this information they fob me off saying try us again in a few days, while being extremely rude. I have asked for them to contact me back and yet I'm left chasing my own NHS care. They are not patient lead, I feel it is all about figure. Patients are not a number they a person
Visited January 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Kerryanne, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience while being seen within our services. Your feedback helps us to improve our services, if you would be happy to provide us with further feedback so we can investigate further and provide you with a response, please write to us at hh.governance@nhs.net. HealthHarmonie Ltd.
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Review titled Phototherapy Bastford
Rated 5 stars out of 5
by Aimee-Grace Shaw - Posted on 05 January 2024
staff are very kind and proffessional and the location and parking are easy to access. The treatment itself is very benefitial. I havent been able to find anything thats worked for my psoriasis until i was offered this.
Visited January 2024
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie