InHealth Group Limited
Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire, HP11 1JLPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about InHealth Group Limited.
Reviews
-
Review titled Fantastic service.
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I just wanted to leave some feedback after a MRI scan this evening in one of the inhealth mobile units. The two operatives were friendly and welcoming, I was put at ease straight away and was kept informed throughout the scan. I don't think anyone enjoys having a MRI scan but I can honestly say the experience couldn't have been any better than it was, thank you.
Visited December 2023
Review titled InHealth Group Limited
Replied on 08 December 2023
Dear Patient, Thank you for your wonderful feedback regarding your recent experience with us. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2023
Whole thing could not have been better. Well staffed at all points of the procedure and they were all welcoming, caring and gentle. Also, no waiting.
Visited November 2023
Review titled InHealth Group Limited
Replied on 11 December 2023
Dear Patient, Thank you for your wonderful feedback regarding your experience with us. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your experience to the correct parties for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
-
Review titled unable to book with your link
Rated 1 star out of 5
by Nigel Powell - Posted on 07 November 2023
received a text message with a link to your site but it just says site not available and when I phoned the number several times all I got was music playing .Very disappointing but will keep trying then go to see my Dr to see if he can help
Visited November 2023
Review titled InHealth Group Limited
Replied on 09 November 2023
Dear Mr Powell, Thank you for taking the time to share your feedback about our booking process. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
Visited the mobile unit today - staff were incredibly caring,professional and attentive. Put me at ease, and talked to me and checked I was ok as I was very nervous. Wanted to leave a review as the staff were exceptional. Would highly recommend Inheath for scans
Visited October 2023
Review titled InHealth Group Limited
Replied on 20 October 2023
Dear Patient, Thank you for your wonderful feedback regarding your experience with us which we are glad was a positive one. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely feedback. Yours sincerely, InHealth Clinical Quality team
-
Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
A great experience for my colonoscopy. So v kind & put me at ease straight away for my colonoscopy. No waiting, went in straight away. All staff treated me with care, consideration & v professionally. Explained everything as they proceeded. If you are able please convey my thanks to the 5 members of staff who looked after me.
Visited October 2023
Review titled InHealth Group Limited
Replied on 09 October 2023
Dear Patient, Thank you for your wonderful feedback regarding your experience with us. We are glad you had a positive experience. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely feedback. Yours sincerely, InHealth Clinical Quality team
-
Review titled Very professional and caring service
Rated 5 stars out of 5
by Phil Thompson - Posted on 07 September 2023
My GP sent me for an gastroscopy at Braintree Community Hospital. I expected a long wait but received a text 4 days later with a link to a booking portal and I booked for 2 weeks later. It was effortless. On the day the whole team were amazing. They were very professional and very caring. I work in healthcare myself and really appreciated the efforts and care they gave. Anyone referred to them should be reassured that you are in the best of hands.
Visited September 2023
Review titled InHealth Group Limited
Replied on 08 September 2023
Dear Phil, Thank you for your wonderful feedback regarding your experience with us. We are glad you had a positive experience. We have relayed your review to the correct parties for the staff members involved to be informed of your lovely feedback. Yours sincerely, InHealth Clinical Quality team
-
Review titled Absolutely useless
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
Absolutely useless. I have been referred twice now to this so called health provider for an MRI scan and both times the links that are sent to book an appointment do not work and all you get is a server error and then you have to call them. The call center people are courteous and polite. But the only place they have availability is at Waterloo! in London which has no parking facilities. As I need the scan for very painful arthritis in my knee and I use a walking stick, public transport is not an option. The very fact that I have two local inhealth clinics that can do MRI scans is very frustrating and annoying. Can the NHS not outsource to a company that indeed has facilities that are available for patients to book locally.
Visited September 2023
Review titled InHealth Group Limited
Replied on 13 September 2023
Dear Service User, Thank you for taking the time to share your feedback about our appointment process. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
-
Review titled Let down by both Admin and Consultant
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Although the initial call-centre staff experience was useless, my first appointment with one of Inhealth's Audiologists was excellent. I found her very attentive, kind and professional. I needed a chaperone for my 2nd appointment with a male consultant, but found myself having this chase up, right until the morning of my appointment, as the promised return calls never happened - v. stressful. The `chaperone' provided seemed to have no idea she was supposed to stay with me and kept leaving the room which was also caused me considerable anxiety. The Consultant clearly hadn't read my medical records of previous hearing/vertigo issues as he put `none reported' and seemed to think it was amusing that I'd experienced pain at the procedure he did! He also invaded my personal space when I felt it unnecessary. I ended up so stressed I just needed to get out. The cause of my hearing loss wasn't explained or whether it was likely to worsen over time. Very upset. If this is private healthcare in the NHS, it's the basement end. Avoid if possible.
Visited September 2023
Review titled InHealth Group Limited
Replied on 19 September 2023
Dear Service User, Thank you for taking the time to share your feedback about your appointment. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
-
Review titled Mri cancelled twice
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
My wife was referred fir a full spine Mri with Inhealth, the first appointment was cancelled by text message 5 hours before the appointment, another appointment was offered 22 days later which was also cancelled by phone when we were already on our way to the appointment. On both occasions they said the machine was broken and the parts are not in the Uk (I strongly suspect that this may not be the case as the receptionist knew nothing about any machine fault). The next available appointment is now August 18th, so it would seem that if your appointment is cancelled you're just put to bottom of the list. The Nhs charter states that if a procedure is cancelled for non-clincal reasons you must be offered a new appointment within 28 days so they are now in breach of this charter and frankly don't seem to care at all. Unfortunately the Physio department are forced to use this poor excuse for a company despite many other companies telling me that they can book a scan I 3-4 days and that they also partner with the Nhs. Currently now trying to get an e-consult to try to arrange a scan with company which actually can fulfil their obligations. Along with our time being wasted, every time the Mri is cancelled 4 other medical appointments have to be rearranged which has a financial impact on the Nhs so I have no idea why they continue to partner with this company when there are far better ones available. Sorry for the poor grammar, you're no allowed to use all capital letters ina word which means acronyms can't be written properly)
Visited July 2023
Review titled InHealth Group Limited
Replied on 24 July 2023
Dear Service User, Thank you for taking the time to share your feedback about your wife's appointment process. I am sorry to learn of your and your wife's experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
-
Review titled Very good unit
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
I had my appointment in colonoscopy mobile unit at the Bournemouth Hospital in Dorset. The staff were friendly, professional and informative. I was seen straight away and made to feel comfortable.
Visited May 2023
Review titled InHealth Group Limited
Replied on 28 May 2023
Dear Patient, Thank you for your wonderful feedback regarding your experience with us. We are glad you had a positive experience. We have relayed your review to the correct parties for the staff members involved to be informed of your lovely feedback. Yours sincerely, InHealth Clinical Quality team