InHealth Group Limited
Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire, HP11 1JLPatient ratings and reviews
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Reviews
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Review titled Very good unit
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
I had my appointment in colonoscopy mobile unit at the Bournemouth Hospital in Dorset. The staff were friendly, professional and informative. I was seen straight away and made to feel comfortable.
Visited May 2023
Review titled InHealth Group Limited
Replied on 28 May 2023
Dear Patient, Thank you for your wonderful feedback regarding your experience with us. We are glad you had a positive experience. We have relayed your review to the correct parties for the staff members involved to be informed of your lovely feedback. Yours sincerely, InHealth Clinical Quality team
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Review titled Lack of customer service
Rated 1 star out of 5
by Sonja van Reede - Posted on 19 May 2023
I got referred here for audiology and received an invite for an assessment. Because I didn't want to waste anyone's time (because: wait lists), I kindly cancelled the appointment. The person I spoke with on the phone to cancel the appointment did not tell me that meant that I was removed from Inhealth's care. The two people I spoke with to order new tubes and domes also didn't mention this. I'm shocked by Inhealth's lack of customer service and incompetence, not to mention how their bureaucracy wastes my time, my GP's time, and the time of the clinician's who have to do useless assessments solely so patients can remain in the Inhealth care system. Surely with all the NHS wait lists, there must be better ways of doing this. Inhealth however does not seem to care at all.
Visited May 2023
Review titled InHealth Group Limited
Replied on 19 May 2023
Dear Sonja, Thank you for taking the time to share your feedback about our appointment process. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Poor scheduling, poor service, poor all round.
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2023
Have a Danalogic set of hearing aids from Peterborough's InHealth Audiology dept, had two units develop catastrophic failures in 12 months, trying to get a repair/replacement appointment with them is shocking, they need to understand that without the aid(s) we are essentially deaf and expecting those who have faulty unit(s) to wait 7-8 weeks for an appointment (both times) is utterly unacceptable and shambolic, it isolates us from many day-to-do day activities most can take for granted and they show no sympathy or empathy whatsoever. I'm now stuck, severely deaf on one side for over a month because they cant get me in sooner or even programme a spare for me to collect to use in the meantime, yet when you go for an appointment theres usually a few of them standing around chatting or mooching about.
Visited May 2023
Review titled InHealth Group Limited
Replied on 01 June 2023
Dear Patient, Thank you for taking the time to share your feedback about our Audiology appointment process. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled 1 hour waiting, MRI
Rated 1 star out of 5
by Kevin Cameron - Posted on 29 May 2023
I had a MRI booked and asked to arrive at 15:00, I arrived at 14:50. The MRI did not happen until 16:00, costing me extra money in parking and such. Contrast had to be done which was not done well as it bled enough to need cleaning up during and after the MRI and changing the covering for the arm.
Visited May 2023
Review titled InHealth Group Limited
Replied on 30 May 2023
Dear Kevin, Thank you for taking the time to share your feedback about your MRI appointment. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team