Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Pointless
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2022
Call was delayed by about 30 mins and lasted less than 2 mins. Even though it was clear I was in pain and having difficulty talking I was told they couldn’t help me as I have no medical records on file to verify who I was due to having just moved back from abroad a couple of months ago. Not sure how this is any different to goi g to see the GP for the first time. Can’t get appointment to see gp and called 111 but no gp called me back.
Visited July 2022
Livi has not yet replied.
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Review titled Complete waste of time
Rated 1 star out of 5
by Angelica - Posted on 04 July 2022
Had a LIVI “GP” appointment but unfortunately no GP showed up! Thought it wasn’t looking very promising when I saw a notification of “no GP assigned “ on the LIVI app a few minutes before my appointment. I was 28 in line this morning to my surgery only to be told to use this app - so they’ve got it covered- it’s virtually impossible to get an appointment anywhere!!
Visited July 2022
Review titled Livi
Replied on 08 July 2022
Hi Angelica. We're very sorry to hear this and would like to look into this to do our best to help you. Could you email support@livi.co.uk and a member of our team will be in touch. Many thanks, Team Livi.
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Review titled Don’t waste your time
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2022
What a nightmare system and useless GP service. Was given contradicting information after waiting for hours for the appointment. You may as well save yourself the time and frustration.
Visited July 2022
Review titled Livi
Replied on 08 July 2022
Hi there. Sorry to hear this, we'd like to look into this matter for you. Could you kindly email support@livi.co.uk and a member of our team will be in touch to help. Many thanks, Team Livi.
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Review titled Useless system and that's putting it mildly
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2022
Today I tried to register with livi. Answered all the questions, took required photos, got to final part and received screen box advising something went wrong with connection. Tried again as it suggested, still an error pop up box appeared. Returned to home screen. As usual with online sites it welcomed me and said I'd need to complete the whole thing again. I'm 72 years old. I'm tech savvy. I have type 2 diabetes plus arthritis, plus COPD, plus anxiety and stress disorders, plus blood pressure issues (dizziness) My diabetes control is out of whack as my legs feel numb and my feet are painful (difficult to walk far). Can somebody, anybody, tell me what in blazes I have to do to get some help with my health condition. I have had two mental breakdowns in the past two years. I have the feeling that I might be due a third!!!
Visited July 2022
Review titled Livi
Replied on 27 July 2022
Dear patient, thank you for taking the time to bring this to our attention. We're really sorry to hear this and would like to look into this as a matter of urgency. Please could you email our support team at support@livi.co.uk with your contact details and a member of our team will be in touch to help you. Many thanks, Team Livi.
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Review titled Reassuring !
Rated 5 stars out of 5
by Prof - Posted on 14 July 2022
Ear infection was driving me mad. GP could not help , suggested Livi. Antibiotics prescription given and it worked. Told to check by AE and left there happy and reassured! Thankyou
Visited July 2022
Livi has not yet replied.
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Review titled Waste of time and money
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2022
Paid for this service as recommended by the NHS as I could not get hold of my GP surgery for an appointment. Getting the appointment was quick and easy however completely pointless. Paid £39 for an appointment just to be told to make an appointment with my GP. Absolute waste of money especially during a cost of living crisis. I paid because I was desperate for an appointment but have completely wasted this money.
Visited July 2022
Livi has not yet replied.
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Review titled On hold
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2022
What a shame. I thought I'd try Livi as appointments at my GP surgery are hard to come by. Waited for half an hour with a 'Sorry for the delay' "GP not yet assigned"message before having to log off. Disappointing 'service'. Guess I'll have to keep trying.
Visited July 2022
Review titled Livi
Replied on 09 August 2022
Hi. Thank you for taking the time to bring this to our attention. We are really sorry to hear this and we would like to look into this matter for you. Please could you email support@livi.co.uk and a member of our team will be in touch to help you. Thanks, Team Livi