Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Always problems
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2022
Most of the time i cannot even make a booking when trying as the system just says no appointments available. I have tried all times of day and night to try and get one but to no avail. Previously I did manage to get an appointment a few months ago but only to then be told just before the appointment that my email on livi didn’t match the email on my nhs record (I checked and it does match with nhs and my doctor)…but because it didn’t match my details the appointment got cancelled. So even though my doctors say to use the app, firstly if I manage to get an appointment then it cancels is because my details don’t match (they do as I’ve checked all my personal details!)… secondly for the last 3 weeks trying daily to get an appointment there haven’t been any available. Good idea in theory but lacking the infrastructure to make it work properly!
Visited August 2022
Livi has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 26 August 2022
Booked a scheduled appointment 3 days in advance for my daughter as that was the earliest time available. Appointment was 16:15 got a message saying sorry for the delay your appointment starts in a few minutes. No GP assigned. I can understand a delay due to appointments running over but 2 hours later and still there was no GP assigned and the delay message still on the screen. Definitely not encouraging to use especially as a first time user.
Visited August 2022
Livi has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2022
I am in pain, just about manage to start sleep but have to get up for a livi appointment at 8am. However no one has called and the app says the video will start shortly. It's been 37 minutes but how they hell you going to be late to a video call if you open at 8??? So I tried to reschedule my appointment and even that is not possible. Now I sit here in pain, no sleep because livi ruined it. Shame on whoever allowed livi to work with the NHS.
Visited August 2022
Review titled Livi
Replied on 09 August 2022
Hi. Thank you for bringing this to our attention. We're really sorry to hear this and would like to look into this for you. Please could you email our support team at support@livi.co.uk and a member of our team will be in touch to help. Thanks, Team Livi.
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Review titled First timer
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2022
I booked in today told me I had an appointment two hours from booking as it came to the 2 hour mark it changed to 15 hours, I’m not impressed by this as was recommended to me by gp as I couldn’t get seen with them
Visited August 2022
Review titled Livi
Replied on 09 August 2022
Hi. We're really sorry that you've experienced a delay to your appointment, we understand that this can be frustrating. Please email our support team at support@livi.co.uk and a member of our team will be in touch to help resolve this for you. Many thanks, Team Livi
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Review titled Poor service
Rated 1 star out of 5
by Sarah M - Posted on 09 August 2022
Waited over half an hour to have the appointment cancelled. Unable to rebook as it says no appointments available, check again tomorrow. Very poor service which leaves me worried for my health due to the length of time it will take me to get a referral.
Visited August 2022
Livi has not yet replied.
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Review titled Very poor - pointless service
Rated 1 star out of 5
by Alison S - Posted on 12 August 2022
This is meant to be a fall back service for not being able to contact a dr. Tried to get an appointment today and simply got a message all appointments for the day are taken so I can’t proceed. Why can’t it give me the next available appointment even if in a few days. Waste of time having taken photos and filling in details etc when they don’t give any appointments for any point in the future!
Visited August 2022
Livi has not yet replied.
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Review titled Helpful and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2022
We managed to obtain a video GP consultation on a Bank Holiday Monday within a couple of hours. Doctor was very helpful and prescription issued straight away. Such a relief to be able to quickly access medical care when really needed!
Visited August 2022
Livi has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
Been trying for 5 days, all I get is no appointments available, what is the point of this app I hope by joining this Private company did not charge the NHS
Visited August 2022
Livi has not yet replied.
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Review titled frustrating service
Rated 2 stars out of 5
by Clare - Posted on 27 August 2022
My appointment time was today at 10:30 It is now 11:35 and still nobody has connected. No explanations, just "sorry for the delay" and "GP not yet assigned" I completely understand the strain that the NHS is under at the moment, however; explanations should be provided to the service users as why their appointments are not being met. If we were a hour late for a GP appointment it would not be acceptable at all. If livi can not provide an efficient amount of Healthcare professionals then don't offer the appointments. Simple.
Visited August 2022
Livi has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2022
Appointment 9.45pm Had someone cover my late shifts at work 10 mins after appointment time it was cancelled Just like that , how can anyone get medical advice these days Told by my GP receptionist I had to use this system Guess it’s off to A&E if no one will see me.
Visited August 2022
Review titled Livi
Replied on 09 August 2022
Hi. We're very sorry to hear this and we would like to look into this for you. Please can you email our support team at support@livi.co.uk and a member of our team will be in touch. Thanks, Team Livi.