Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Help others by sharing your thoughts and experiences about Livi.
Reviews
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Review titled Long time to speak with gp
Rated 2 stars out of 5
by Anonymous - Posted on 15 December 2022
Two years ago when I started using Livi, the service was fast, always next day or same day I had a video appointment with the doctor, but now always it's 4 days. The other day I had a urine infection and the appointment made it was 5 days, when the doctor called me the infection gone. Today I have a bad cold, it's Wednesday night and next available appointment will be Sunday, and I am bleeding for my nose frequently, without sleeping well and for a few days and without stopping working, so I'm very tired.
Visited December 2022
Review titled Livi
Replied on 21 December 2022
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi
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Review titled Great practice
Rated 5 stars out of 5
by L.Marozas - Posted on 13 December 2022
Doctor is very good.She explain very well. I am happy . I will next time get an apoitment to her. Thanks.
Visited December 2022
Livi has not yet replied.
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Review titled Totally shambolic
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
It is second time I use this this year and they leave u waiting forever. I am awaiting service for one hour now and will now conflict with work after I took time off to take the call. Disgraceful!
Visited December 2022
Review titled Livi
Replied on 21 December 2022
Hi, thank you for taking the time to share your feedback. We're really sorry to hear about this, please contact our support team at support@livi.co.uk and a member of our team will do their best to help you. Take care, Team Livi
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
First appointment made by reception at my GP cancelled by Livi Could not get an appointment myself as fully booked having tried every day for 3 days, went back to GP reception who booked me a second appointment Have now been waiting an hour and a half for my appointment to start and having read the other reviews, I'm now just waiting for it to be cancelled by Livi. Disappointing, frustrating and a waste of everyone's time Avoid Livi if you can.
Visited December 2022
Review titled Livi
Replied on 21 December 2022
Hi, thank you for taking the time to share your feedback. We're really sorry to hear of this, please do get in touch with our support team at support@livi.co.uk and a member of our team will do their best to help you. Take care, Team Livi
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Review titled Appointment delayed and cancelled
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
It was the first time I was using the app and had my appointment scheduled for 21.35. In the beginning it was delayed and then it was cancelled and rescheduled two days later. Don't think I will be using this app again or recommending it. By the looks, it seems to happen very often. Disappointing.
Visited December 2022
Livi has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 09 December 2022
First appointment, she cancelled on me and nefet called back just because I couldn’t remember when my last doctor appointment was. Second time, 30+ minutes late for an appointment and i cant reschedule. I’m at work and already losing on time. No GP assigned at all Very annoying
Visited December 2022
Livi has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Appt booked 3 days in advance for 12:50. I’m a teacher so timing is crucial. Dr contacted me at 11:04. I was teaching so phone off. No sign of dr at appt time. Phoned support and gave up after being on hold. Really poor
Visited December 2022
Livi has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Never spoke to GP. My appointment was cancelled 5 min after it suppose to start despite me waiting with open app and following all the instructions. Horrible service.
Visited December 2022
Livi has not yet replied.
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Review titled Horrific service
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I’ve had 2 appointments cancelled on me after the supposed start time, being left for up to half an hour waiting before they change it. For a service that is being used by my GP, I am appalled at how badly organised this seems to be.
Visited December 2022
Livi has not yet replied.
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Review titled Avoid avoid avoid
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Nothing short of a scam, waited two hours for the appointment to be cancelled, currently cant get through to them. Ignoring all my contact attempts.
Visited December 2022
Review titled Livi
Replied on 21 December 2022
Hi, we're really sorry to hear this and understand your frustration. Please do get in touch with our support team at support@livi.co.uk and a member of our team will do their best to help you. Thank you for taking the time to share your feedback. Take care, Team Livi