LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Poor customer service / Lpch lie about a lie
Rated 1 star out of 5
by Stephen - Posted on 16 September 2023
The only reason I have to use Lpch is because they hold the contracting my hospital to deliver medicines to myself. I want to share with everyone that reads this review how shoddy amd unprofessional this supposedly company is. For many years I have had to have regular medical deliveries to myself so that I can control a condition I have. Before I moved to my new address the service from Lpch got so bad that instead of delivering to my home the hospital and the go had to come to the solution that my medicines where delivered to the surgery who would then contact me for my Injections. The reason being was that Lpch kept failing to delivery to me and then using the excuse that it was my fault and I was to blame whereas the truth came out once the gp started taking deliveries and it was found that it was Lpch that were responsible for missing my deliveries not just on the odd occasion but on a continual regular basis. Now that I have moved to a different area, I still need my medication but I have had to move Gps as I am now out of the boundary. Its outstanding that since I have moved the only time my Injections have been delivered to me correctly is on the first occasion. On the second occasion they delivered to my old address and again blamed me for this! Even though they was told by the hospital and myself that I had moved and that they already have my new details on there system, otherwise how would I have had my first I hection to my new address. Then most recently they sent me a text saying they will deliver on a certain date and that if its not convenient to phone or email them. So having past negative experience with them I wrote an email therefore leaving a paper trial so that they could not deny anything. I wrote asking for the date to be changed as I would be away on holiday. I then receieve a text from them a few days after that said as I hadn't contacted them they would not deliver to me. I attach the message they sent me Lpch have made two unsuccessful attempts to contact you to arrange your next delivery. Please contact us on 0345 2636 123 or email to confirm your next delivery. We are unable to arrange deliveries at short notic e, please contact us at least 5 days before you are due to run out of medication. Even though I'd sent them an email. I still got this message. I therefore rang them amd explained the situationto them. The customer service advisor lied to me saying that they do not sent text messages out with a delivery date. When I explained they do, again they denied it happens. Then when I said I'd sent an email they said they couldn't find it. Even though I'd had a receipt saying it had been read. Lpch again lied to me saying it was my fault amd denied I'd contacted them. Its no use complaining about the service as they ignore you and don't do anything. It took a phone call to the hospital to Complain about Lpch to get them to deliver to me. I'd give zero rating if I could!
Visited September 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 September 2023
Hi Stephen, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with your service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Poor customer service full of lies
Rated 1 star out of 5
by Stephen - Posted on 19 September 2023
The only reason I have to use Lpch is because they hold the contracting my hospital to deliver medicines to myself. I want to share with everyone that reads this review how shoddy amd unprofessional this supposedly company is. For many years I have had to have regular medical deliveries to myself so that I can control a condition I have. Before I m9ved to my new address the service from lpch got so bad that instead of delivering to my home the hospital and the go had to come to the solution that my medicines where delivered to the surgery who would then contact me for my Injections. The reason being was that lpch kept failing to delivery to me and then using the excuse that it was my fault and I was to blame whereas the truth came out once the gp started taking deliveries and it was found d thst it was lpch that were responsible for missing my deliveries not just on the odd occasion but on a continual regular basis. Now that I have moved to a different area, I still need my medication but I have had to move gp as I am now out of the boundary. Its outstanding that since I have moved the only time my Injections have been delivered to me correctly is on the first occasion. On the second occasion they delivered to my old address and again blamed me for this! Even though they was told by the hospital and myself that I had moved and that they already have my new details on there system, otherwise how would I have had my first I hection to my new address. Then most recently they sent me a text saying they will deliver on a certain date and that if its not convenient to phone or email them. So having past negative experience with them I wrote an email therefore leaving a paper trial so that they could not deny anything. I wrote asking for the date to be changed as I would be away on holiday. I then receieve a text from them a few days after that said as I hadn't contacted them they would not deliver to me. I attach the message they sent me Lpch have made two unsuccessful attempts to contact you to arrange your next delivery. Please contact us on to confirm your next delivery. We are unable to arrange deliveries at short notic e, please contact us at least 5 days before you are due to run out of medication. Even though I'd sent them an email. I still got this message. I therefore rang them amd explained the situationto them. The customer service advisor lied to me saying that they do not sent text messages out with a delivery date. When I explained they do, again they denied it happens. Then when I said I'd sent an email they said they couldn't find it. Even though I'd had a receipt saying it had been read. Lpch again lied to me saying it was my fault amd denied I'd contacted them. You should read the reviews on the trust pilot also
Visited September 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 October 2023
Hi Stephen, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Follow up on my review from 22/09/23
Rated 1 star out of 5
by John Chaytor - Posted on 26 September 2023
Quick update on my review from fri , today is tues , after been let down twice already on my taltz injections and a loss off a days work waiting in for my meds , was promised I would get them Tuesday, got a text the monday saying they would arrive in the usual time slot off 9:30_11:30 , great at least I will only loose half a day's wage , no show again so phoned them up at 1:30 to be told that I wasn't booked in by some department off there's and won't be coming now till Wednesday, another days wage lost , not happy at all , shame we are not allowed to pic who delivers our meds ,
Visited September 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 09 October 2023
Dear John, We are sorry to learn of the further issues you have experienced with our service. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
This company leave me waiting on the phone for ever. The answer message constantly says 'we are experiencing higher than normal volumes of calls' . That has been going on for more than two years. . What they really mean is 'we don't employ enough people to staff our lines to answer in a timely manner'' then you are told you are number 1 in the queue for over half an hour. I don't like being lied to. When I do manage to talk to someone they then offer a delivery slot of 24 hr period. Late the night before you get a 2 hr time slot. How is anyone supposed to organise a life with that sort of time frame? I have to take the whole day off work. I can't tell clients I'll let them know at 11pm the night before when i can see them. They are not offering any ability to get deliveries to a pharmacy/gp etc when it can be picked up conveniently. Agents often seem ill informed and a bit pushy. I am sure the NHs is paying through the nose for this bad service. I hope LLoyds loose their contract. They deserve to.
Visited August 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 21 August 2023
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Let down again
Rated 2 stars out of 5
by Patricia abbott - Posted on 24 August 2023
Have rung many times to sort my delivery and nurse call should have happened last Thursday no show then rebooked Friday no show booked for today Thursday was told 8.30 to 10.30 not on the van nurse booked for Friday so no doubt that won't happen this is not the first time this has happened
Visited August 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 29 August 2023
Dear Patricia We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Sat a home for 3 hour
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
I took time of work to sit at home for 3 hour and they didn't even knock on the door and said on the phone fail delivery, my door bell doesn't work, I'm so annoying and now saying they can't delivery to Friday, what a joke
Visited August 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 11 August 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpchuk.com as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
This is just awful. I've been on my specialist medication for @ 10 months, with a delivery every 2 months. Fine in theory, but this is the 3rd time they have messed up. They confirmed delivery, then didn't deliver and denied that they'd even sent the confirmation the first time. Same the second time over Christmas and now despite confirmation of delivery 2 weeks ago, they now say they don't know when and it could be 5 days after the day I'm supposed to inject. They said they requested prescriptions when the hospital confirms they haven't. Infact it's just professional gaslighting of patients and and absolute failure of service. The NHS should not waste our money on this shambles.
Visited July 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Absolute appalling service
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
For the third consecutive time in a row, I have been left short of medication, and as such, I have had to contact Lloyds Clinical Homecare for an explanation as to why I have not received my regular delivery. The explanation given is always the same being that my prescription as only just arrived and it takes time to process. However, having notified the Clinical Homecare team over a week in advance of my medication running out it was brought to my attention that they already had my prescription and would process it straight away. Unfortunately, a week later, still no notification of a delivery and I had to make yet another desperate call in order to arrange one a.s.a.p.
Visited July 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Extremely Bad
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Have phoned 4 times starting 11th July and each time they have promised to sort out my medication. I have now missed a weekly injection and I am due to take another tomorrow. Each time I phone they promise to ring me back with delivery details but never do. Today I rang for the 5th time to find out I was 15th in the queue. I was previously handle by their Glasgow office and had little trouble. The move South has been handled appallingly.
Visited July 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 24 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled The worst homecare delivery service
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
Absolutely disgusted by this pathetic excuse of a company. Majority of the frontline staff are nice, I feel very sorry for everyone who works for them because of the awful system they have in place. By the sounds of it the people who pick up the phones can’t actually do a lot due to the shocking system they have into place. It’s always “I’ll pass this on to the relevant team and have them call you back”. As for a manager call. Well good luck if you’re wanting one of those. I’ve asked for a manager 3 times and every single time I get told that the managers are busy/ in meetings and that they’ll call me back, but I’m yet to receive that call. Absolutely shocking company. Avoid at all costs!!
Visited June 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team