LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Poor communication, late delivery, poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After being with a previous healthcare company who were spot on my medication changed and unfortunately it has to be delivered by Lloyds. Long story cut short for the second time running rheumatology medication late. This time being two weeks late. Numerous phone calls and if you get through that is a bonus. I leave it on speaker and amazing how much you get done waiting! Don’t get back to you when they say they will so you have to keep calling. Do not rely on calls to get your medication you need to keep chasing. Had I not called my script would still be sitting there. There is no urgency even though hospital marks it urgent. Do not listen to where you want your delivery and still waiting for my return call which she said will phone back in 20 mins. That was this morning! After a long stressful couple of weeks I finally got my injections delivered and if I could would rather pay Hospital car park and collect them. It’s bad enough being in pain and this just makes it worse as many of you already know reading the reviews. Lloyds - what is going on? It’s hard to believe a firm like yours cannot deliver leaving patients in pain and frustrated. I’m actually dreading a few months time when I have to do it all again, it totally zaps your energy! Take note from other delivery companies who do deliver!
Visited June 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 July 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Poor customer service
Rated 2 stars out of 5
by Pauline Duncan - Posted on 22 June 2023
Chasing medication for 3 weeks as no one contacted me to arrange delivery Phoned and was told no script on the system Phoned rheumatology and told script was sent Phoned lloyds back and surprise there was a script on the sytem and someone would be in touch Waited a few days and no contact called again and told again no script on the system Numerous emails and calls later finally got a call to say my medication is ready for delivery I take this medication every 2 weeks and have missed 2 doses This is not acceptable! People dont take medication for fun it is taken to relieve symptoms and by not having it can cause pain and suffering In my case causing a lot of pain and having to take time off my work through no fault of my own A couple of their staff members were very helpfull and tried to sort the issues others not so much I have been using this service for around 2 years and until jan/feb this year i never had an issue Delivery day was always a monday then one delivery they text to say thursday Took the day off work and no delivery Phoned to be told there was no delivery driver in my area that day!
Visited June 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 27 June 2023
Dear Pauline, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Late again
Rated 2 stars out of 5
by John - Posted on 25 May 2023
2nd time in my 3 monthly repeat injections have been late this year ,December's I got in February , with loyds blaming dermatology department This time already 14 days late , lied that they hadn't recieved prescription on the 11th then back tracked when I knew the name of the person who replied to email and not even started processing it yet ,
Visited May 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 27 June 2023
Dear John, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Chaotic service that puts people at risk
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
My delivery had been agreed to a local Lloyds pharmacy. I hadn't heard anything so went to the pharmacy. No delivery. Called LloydsPharmacy Clinical Homecare who gave me no excuse for the missed delivery. Said they no longer deliver to pharmacies. Thanks for letting me know. Arranged to deliver it to my home address. Unfortunately its my old address (despite them being given my new address twice). Finally got that sorted and arranged a date to deliver to my home address. Had to take a day off work as I work full time. Guess what? Waited in all day and no delivery. Now I'm almost out of life saving medication. These people are so incompetent its dangerous. Why are the NHS still suing this business? Do the NHS actually read these awful reviews and if so, what is being done? Why is no action being taken?
Visited April 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 20 April 2023
Hi there, Thank you for taking the time to post your review. We apologise that you have had a further poor experience with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. Clinical Governance and Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Had my temperture controlled meds delivered yesterday and they wern't cold enough. Now i have to wait for them to phone me back to sort out what is going to be done about it. Because of this i will have to waste another day waiting for meds to be delivered. Why does the NHS use them with all of the complaints logged on the review site?
Visited April 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 08 September 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Poor Service, no communication,no respect
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Lloyds Pharmacy Clinical Homecare arranged delivery of my injections for Tuesday 21st March estimated time between 8.30 & 10.30. I was still waiting at 12.30 so tried to ring but I was number 9 in the queue. At 1.00pm I received a message advising due to driver absence your delivery will not be made today, delivery will now be 23rd. I had an appointment for the 23rd so rang them this time number 7 in the queue. After a long wait the appointment was changed to friday 24th. On thursday 23rd I returned from my hospital appointment and a driver turned up with my friday delivery! What is going on with this company, no communication,whatsover. If your driver didnt turn up for work let your customers know! Why leave it nearly 5 hours! Sort your phones out, nearly 45 minutes wait to rearrange delivery and then you change it again!
Visited March 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 31 March 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled No customer service no deliveries
Rated 1 star out of 5
by IMichael chambers - Posted on 28 November 2023
I am suppose to get my injections for my arthritis delivered every 12 weeks by this crowd I’ve had one delivery in 12 months despite trying to call arranging delivery to my mums and it being attempted delivery at wrong address not willing to leave it with my daughter as well when instructions where given that she could receive this filed several complaints with them had no outcome from them or a response even asked for a manager to call me back never happened despite the nhs paying them thousands a year to deliver my critical medication which enables me to have a semi Norma life .
Visited March 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 12 December 2023
Dear Mr Chambers We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Poor service and administration, and hard to contact
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
I have had problems with this company for years now from not being able to get through on the phone - no longer a freephone - to deliveries either too early or late, leaving me three times without my medication to take. They only tell you the time by text the previous evening and tell you the office is closed, so there is no chance to change it if you need to go out. They deliver, then call you 2 weeks later for another one, even though the batches last 3 months, then forget to call you when you tell them. Recently they stopped a perfectly valid prescription because I innocently asked if it was the new larger pen or the old lesser dose one. Instead of calling the hospital to check - quick and easy - they did not call me and I had to chase it up and am now past my injection date with no medication. They continuously blame the hospitals for their incompetence. I am fed up with them; and its the poor drivers who get the stick for their appalling lack of proper care and administration. They must charge the NHS a small fortune for poor delivery and its time the NHS sought another provider for delivering medicines.
Visited February 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi there, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Yet another nightmares
Rated 1 star out of 5
by Pauline Baker - Posted on 25 January 2023
Last month no contact by Lloyds. No medication. They state Freeman Road has not forwarded prescription. I say I will contact Rheumatoid. They say sorry we have found it. Latest delivery arranged Monday by phone. Text comes to say delivery will be Wednesday. I have already taken Monday off. Rang and explained situation and request morning delivery so I can go to work all be it late. Text comes too late to contact back to say they will deliver late afternoon. Speak to neighbours everyone out. Phone alloy customer service to say I can’t take more time off and have no medication. I ask if it can be put in fridge in my absence. I tell them I will take full responsibility for open door. Put stickers on both doors to explain issue and add a sticker to fridge door adjacent to outside door. Plus Thankyou. Lady at customer service says this will be fine. I thank her profusely. Come in from work 6:30pm. No medication. No card in door. No medication. Lloyds are the worst company I have ever dealt with.
Visited January 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi Pauline, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team
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Review titled Yet another nightmares
Rated 1 star out of 5
by Pauline Baker - Posted on 25 January 2023
Last month no contact by Lloyds. No medication. They state Freeman Road has not forwarded prescription. I say I will contact Rheumatoid. They say sorry we have found it. Latest delivery arranged Monday by phone. Text comes to say delivery will be Wednesday. I have already taken Monday off. Rang and explained situation and request morning delivery so I can go to work all be it late. Text comes too late to contact back to say they will deliver late afternoon. Speak to neighbours everyone out. Phone alloy customer service to say I can’t take more time off and have no medication. I ask if it can be put in fridge in my absence. I tell them I will take full responsibility for open door. Put stickers on both doors to explain issue and add a sticker to fridge door adjacent to outside door. Plus Thankyou. Lady at customer service says this will be fine. I thank her profusely. Come in from work 6:30pm. No medication. No card in door. No medication. Lloyds are the worst company I have ever dealt with.
Visited January 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 16 February 2023
Hi Pauline, Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can. We apologise for any upset caused and hope we can discuss this with you to ensure you see an improvement in future. Clinical Governance and Patient Experience Team