Medefer
19 Eastbourne Terrace, London, Greater London, W2 6LGPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Medefer.
Reviews
-
Review titled Very good polite staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Very good polite staff and Good experience. I was happy with the treatment I received from the staff at Medefer.
Visited March 2023
Medefer has not yet replied.
-
Review titled Extremely professional & good service
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
Extremely professional & good service. I was always kept informed off what was going on when they received my referral what happens next, then notified of further management. I was very happy with the Medefer Service
Visited March 2023
Medefer has not yet replied.
-
Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Very good, The person I spoke to was extremely helpful and pleasant and helped to organise the tests at the location that was best for me to avoid a long commute.
Visited March 2023
Medefer has not yet replied.
-
Review titled Efficient, thorough, informative
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Efficient, thorough, informative. Letters were very informative. I am happy to submit my review for the management of my referral by Medefer.
Visited March 2023
Medefer has not yet replied.
-
Review titled Efficient, welcoming, informative
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Efficient, welcoming, informative. I was made to feel welcome, I was dealt with efficiently and everything was explained clearly.
Visited March 2023
Medefer has not yet replied.
-
Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
The process was well organised and explained. The Medefer team were efficient. I was happy to recommend the treatment received from Medefer.
Visited March 2023
Medefer has not yet replied.
-
Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
I couldn't fault anything. I was happy with the level of service I received at Medefer and I'm happy to provide this feedback.
Visited March 2023
Medefer has not yet replied.
-
Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Very good service. I was kept informed each step of the referral. I am happy to share this feedback of the Medefer service.
Visited January 2023
Medefer has not yet replied.
-
Review titled Let down
Rated 2 stars out of 5
by Gordon Mcateer - Posted on 29 January 2024
communication issues, which I hope are being investigated After having a polyp removed in December 2022 - there must be some communication issues has I was told I would have a follow up appointment in six months, And within the last week January/24 Just had a phone call with an apology, Sorry but not good enough
Visited December 2022
Review titled Medefer
Replied on 18 March 2024
Thank you for your feedback. We are committed to delivering the highest quality and speed of care. Recently, we identified a small number of patients who had a delay in their correspondence. Every case was clinically reviewed, and we're pleased to say that no clinically adverse outcomes were identified. We have already put in processes in place to prevent a repeat of this delay for our patient. We do acknowledge that in this case, we fell short of the standards we have set ourselves, and the expectations that the patients like you have from our service. We apologise for any frustration or inconvenience you may have experienced, and once again, thank you for taking the time to provide us with feedback. If you would like to discuss these issues, we would be grateful if you could please contact us on 08000 112 113 (between 8am and 6pm) or by email at feedback@medefer.com. We will arrange a member of our team to contact you. They will work with you to understand the specific issues you are facing and will take the necessary steps to resolve them as quickly as possible.
-
Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Very efficient, By the manner in which my procedure was carried out. I was very happy with the service from Medefer and the NHS.
Visited December 2022
Medefer has not yet replied.