Medefer
19 Eastbourne Terrace, London, Greater London, W2 6LGPatient ratings and reviews
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Reviews
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Review titled Fast efficient service.
Rated 5 stars out of 5
by MJW - Posted on 26 January 2023
Fast efficient service. When I contacted them staff were extremely helpful and I was phoned back by the relevant professional the same day
Visited December 2022
Medefer has not yet replied.
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Review titled Efficient and clear
Rated 5 stars out of 5
by JAS - Posted on 26 January 2023
Efficient and clear, I was treated with respect and given precise and clear information about the test I had done and results.
Visited November 2022
Medefer has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by MGB - Posted on 26 January 2023
Excellent, I was treated like a celebrity from start to finish, I couldn't fault the care I received in regards to my condition.
Visited November 2022
Medefer has not yet replied.
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Review titled Quite happy with all Medefer had done for me.
Rated 5 stars out of 5
by SMP - Posted on 26 January 2023
Quite happy with all Medefer had done for me. Kept me informed as to what process was and how Medefer work.
Visited November 2022
Medefer has not yet replied.
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Review titled Good, efficient prompt feedback
Rated 5 stars out of 5
by AGM - Posted on 26 January 2023
Good, efficient prompt feedback. They captured my experience. I had a positive experience through Medefer.
Visited November 2022
Medefer has not yet replied.
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Review titled very poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
Referred to Medefer by Trust to get me off waiting list March 22. Filled in an online questionnaire when the link eventually worked. Found it very difficult to contact company a web chat took two days. Phone impossible to get through. Nov 22 letter sent saying referred April 22 and now discharged back to GP and suggested a change in medication even though I have not even spoken to the consultant about my symptoms or diagnosed condition. Diagnosis from a questionnaire!? Thank goodness for the NHS Consultant Nurse that I have contact with, as they are sorting it out for me. Now back on waiting list to see NHS Consultant.
Visited November 2022
Review titled Medefer
Replied on 28 November 2022
Dear Patient, Thank you for taking the time to bring your concerns to our attention. We are so sorry you were unable to get through to us. We have escalated this and are looking into what may have caused this to happen. The information you provided by completing this questionnaire is combined with your GP referral letter and all the information sent to us by your GP which is then reviewed by your consultant specialist. The questionnaire's purpose is to provide your specialist consultant with an update of your symptoms. You are not being diagnosed based on this questionnaire. If you need more information or you think the above explanation is not clear enough, we would be grateful if you could please contact a member of our Patient Care Team on 08000 112 113 or by email at admin.medefer@nhs.net, any time between 8am and 6pm, Monday-Friday. Kind regards, The Medefer Patient Experience Team
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Review titled Couldn't fault
Rated 5 stars out of 5
by JNK - Posted on 13 October 2022
I was well informed during the whole process, the virtual consultation wasn't rushed at all and I got the answers I wanted, couldn't fault the service at all.
Visited October 2022
Medefer has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
I had been waiting a long time for my referral to be reviewed but since Medefer took on the referral, tests were arranged quickly, the letters were detailed and tests seemed to be requested in a more methodical manner than via my GP, couldn't fault the service.
Visited September 2022
Medefer has not yet replied.
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Review titled Very quick
Rated 5 stars out of 5
by SLC - Posted on 29 September 2022
No issues, I had the initial consultation within a few weeks and then further tests were also arranged soon after with results then fed back shortly after. Couldn't fault the process and better than waiting ages.
Visited September 2022
Medefer has not yet replied.
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Review titled Not impressed!
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2022
I have had two telephone calls booked in and not one doctor has called me to discuss my referral. Really dissatisfied with medefer right now!
Visited September 2022
Review titled Medefer
Replied on 04 October 2022
Dear Patient, Thank you for taking the time to bring your concerns to our attention. We are so sorry you were unable to speak to a doctor despite being booked in. We are looking into what may have caused this to happen. So that we can arrange for you to speak to a doctor, we would be grateful if you could please contact a member of our Patient Care Team on 08000 112 113 or by email at admin.medefer@nhs.net, any time between 8am and 6pm, Monday-Friday. Kind regards, The Medefer Patient Experience Team