MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Tina - Posted on 08 June 2023
Although I had to wait two weeks for a appointment I am very pleased with how the practice dealt with my needs I chose the medical abortion I did not had to attend the clinic only two very pleasant phone calls from the clinic and it was sorted I received the pill through the post the next day in the comfort of my own home I treated my self I think that’s amazing and very confidential as I suffer from anxiety and would’ve found it difficult to attend a clinic so it was the best option for me .thanks to MSI choices and the nurse I had a consultation with she was very easy to speak to
Visited June 2023
Review titled MSI Reproductive Choices
Replied on 09 June 2023
Dear Tina, thank you so much for taking the time to post a feedback about your experience with our services. It sounds like you were eligible for our Telemedicine pathway: we are glad to read the calls with our staff were pleasant and that you felt the nurses were easy to speak to. It's great you were able to have treatment in the comfort of your home - our aftercare line is also always available, 24 hours, 7 days a week. We'll make sure this feedback is shared with our teams. We hope you are well!
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Review titled Confidential and private I’m not so sure.
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2023
I am yet to receive my pills via post, however on the 1st call everything was fine, however, the 2nd call, I found the nurse on the other end prying into my personal life and past which I wasn’t very comfortable with and asking for information about my children etc. I really don’t think this follows the privacy guidelines and felt like my life was being intruded on and judged/questioned. - especially when this information is not at all relevant to the process your about to undertake. It’s stressful and traumatic enough as it is, without the worry of people getting involved with your current life and having to share such personal information? I strongly disagree that these types of questions should be asked for such a confidential service like this.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 04 May 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. At MSI, we are committed to protecting your privacy. All contact and treatment information is confidential and the decision you make about your treatment will just be between you and our teams. We would only share information if we believe you or anyone else is at risk of immediate harm. We would love to investigate this further, if you let us. Please get in touch with us, more info on how to get in touch can be found on this page: https://www.msichoices.org.uk/contact-us/ . We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Team full of angels
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I had a medical abortion at home and the care and respect I received was nothing short of incredible. Everyone I spoke to made me feel so looked after. I honestly can’t find the words to thank this team enough, please keep doing what you’re doing, you took away all my worries and you really are angels. We’re so very lucky to have a service like this.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 24 May 2023
Dear Client, thank you so much for your feedback, we really appreciate you took the time to post such lovely review of our services. We will make sure this is shared with our teams across the organisation, from the call centre teams taking care of bookings to the clinical teams in our clinics. We hope you are well, and know that we are always here should you need us!
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Review titled The best experience in the darkest times
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
I found MSI online back in 2021. I contacted them over the phone and had to travel a few miles to collect my medication from the clinic. The whole process from start to finish was kept simple, informative and the ladies who dealt with me deserve a medal. Again unfortunately I needed to contact MSI in 2023 due to me falling pregnant again. I can’t stress how amazing these people are. Just the way I was treated was the same if not better than my first experience! I got my medication posted out to me and it arrived the next day. Everything labelled clearly, kept simple and just really happy with the service considering this was one of the darkest times of my life!
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 22 May 2023
Dear Client, thank you so much for posting this lovely review, we are glad to know we've been able to help you and that you felt supported throughout the process. We know abortion is very common, with one in three women having one or more abortions in their lifetime, and yet this is not talked about enough. We hope you are well, and know that we are here if you need us. Best of luck from us all!
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Review titled Absolute Angels <3
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
My experience from start to end couldn’t have been better, given the circumstances it’s an extremely tough thing to go through and everyone I spoke to within the MSI team tried their best to make me feel comfortable. I had my surgical termination yesterday, I arrived in clinic at 8am and was home by 1:30pm. The nurses are absolute angels and I didn’t feel judged by a single person. They check on you constantly and have everything you need in order for you to feel completely relaxed. The procedure was extremely quick and the nurses were even lovely enough to hold my hand whilst I fell to sleep. The amount of relief you feel when you’re all set to go home is amazing and I really cannot thank everyone at MSI enough, I feel so incredibly lucky to have received such professional and genuine care. I hope these nurses know how appreciated they are.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 30 May 2023
Dear Client, thank you so much for posting this amazing review, we are so glad to read we made you feel at ease and taken care of. We will make sure this feedback is shared with the teams across the organisation, but if you would like us to send this to the surgical team you met, please let us know which clinic you visited. We hope you are well, and know that we are here should you need us. Best wishes from us all!
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Review titled No contact after submitting online request
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Their website States if you submit an online form someone will be in touch via text message or e-mail, in some cases they call you to discuss your appointment further. I submitted a form on Saturday it’s Wednesday today and I’m still waiting for someone to get in touch. I don’t know whether they just ignored the submitted form.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 19 May 2023
Dear Client, thank you for your feedback, we are sorry experienced delays with our online booking form. What you read on our website is correct: following the submission of an online booking form, we will get in touch within 48 hours with the exact date and time of your phone consultation. We would love to look into your record - please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . We hope to hear from you soon.
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Review titled Awful!
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
Terrible experience! Contacted them as soon as I had a positive test was around 5/6 weeks gestation, Took them two weeks to decide if they could treat me or not, they gave me an -appointment for the 17/04 then cancelled it 3 days before saying the can’t actually treat me and I would have to be referred to a hospital, now the hospital can’t see me for a pre assessment until the 15/05 I wanted to have the medical termination but now I can’t because the delay In my care! So upsetting to make this decision then to be left for weeks allowing the pregnancy to progress is just so heartbreaking! Nobody wants to help msi certainky didn’t care about the timings avoid and go somewhere else if you do find yourself in this heartbreaking situation.
Visited April 2023
Review titled MSI Reproductive Choices
Replied on 02 May 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We have a team dedicated to reviewing medical history in order to determine eligibility for different types of treatment, and sounds like this is the team you have been in touch with. We would love to investigate this further - can you please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/. If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch, we hope to be hearing from you soon.
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Review titled Amazing throughout
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
I’m surprised with the reviews on here because I can honestly say I had an amazing experience. Although there is a 48 hr wait for an initial phone call, I was lucky enough to get my next appointments in a week later. I had my termination medication via post which arrived the next day. Every nurse I spoke to was very understanding and helpful, down to the aftercare team who answered my worries and talked everything through. Everyone was very supportive and helpful and I wish I could thank them all!
Visited April 2023
Review titled MSI Reproductive Choices
Replied on 04 May 2023
Dear Client, thank you very much for sharing this lovely feedback about services, we are glad to read you found our teams understanding, helpful and supportive. We will make sure this feedback is passed on to our teams across the organisation, from the call centre agents to our nurses in the clinics. We hope you are well.
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Review titled Fantastic staff but poor aftercare.
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
From the first assessment through to the appointment at the clinic, my initial impression was very good. I was treated with kindness and most of all I really didn’t feel judged. Everything was explained to me in a way in which I understood and whilst having a termination is a very hard experience, I felt well support. Until I had to call MSI Reproductive Choices Aftercare Team. I queried a symptom I was experiencing that could indicate infection, all I was told was just to contact my GP the next morning as it was my GP that more deals with that sort of thing. Then was told she couldn’t even access my medical records. I was on the phone for a total of two minutes. I felt very rushed off of the phone. Considering it’s a symptom listed in their own information to call the Aftercare Line if you experience this, I don’t understand why I’ve just been passed on to another service. I am not sure this is good advice to give someone with a history of sepsis. I think it’s very confusing to have this sort of service and not provide adequate aftercare. I would not recommend based on this reason.
Visited March 2023
Review titled MSI Reproductive Choices
Replied on 03 April 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services, particularly with our aftercare line. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I have never received such appalling treatment from so called professionals. I'm glad I've never had need of the services before now and pray I never have need again. They don't care about mental health in the slightest and for what they put you through I'd almost think they enjoyed causing people trauma and anguish. They need to consider that they can be dealing with vulnerable people at one of the worst times of their lives. Just pay privately to get it done, they'll at least respect you.
Visited March 2023
Review titled MSI Reproductive Choices
Replied on 03 April 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.