MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about MSI Reproductive Choices.
Reviews
-
Review titled Team full of angels
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I had a medical abortion at home and the care and respect I received was nothing short of incredible. Everyone I spoke to made me feel so looked after. I honestly can’t find the words to thank this team enough, please keep doing what you’re doing, you took away all my worries and you really are angels. We’re so very lucky to have a service like this.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 24 May 2023
Dear Client, thank you so much for your feedback, we really appreciate you took the time to post such lovely review of our services. We will make sure this is shared with our teams across the organisation, from the call centre teams taking care of bookings to the clinical teams in our clinics. We hope you are well, and know that we are always here should you need us!
-
Review titled The best experience in the darkest times
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
I found MSI online back in 2021. I contacted them over the phone and had to travel a few miles to collect my medication from the clinic. The whole process from start to finish was kept simple, informative and the ladies who dealt with me deserve a medal. Again unfortunately I needed to contact MSI in 2023 due to me falling pregnant again. I can’t stress how amazing these people are. Just the way I was treated was the same if not better than my first experience! I got my medication posted out to me and it arrived the next day. Everything labelled clearly, kept simple and just really happy with the service considering this was one of the darkest times of my life!
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 22 May 2023
Dear Client, thank you so much for posting this lovely review, we are glad to know we've been able to help you and that you felt supported throughout the process. We know abortion is very common, with one in three women having one or more abortions in their lifetime, and yet this is not talked about enough. We hope you are well, and know that we are here if you need us. Best of luck from us all!
-
Review titled Absolute Angels <3
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
My experience from start to end couldn’t have been better, given the circumstances it’s an extremely tough thing to go through and everyone I spoke to within the MSI team tried their best to make me feel comfortable. I had my surgical termination yesterday, I arrived in clinic at 8am and was home by 1:30pm. The nurses are absolute angels and I didn’t feel judged by a single person. They check on you constantly and have everything you need in order for you to feel completely relaxed. The procedure was extremely quick and the nurses were even lovely enough to hold my hand whilst I fell to sleep. The amount of relief you feel when you’re all set to go home is amazing and I really cannot thank everyone at MSI enough, I feel so incredibly lucky to have received such professional and genuine care. I hope these nurses know how appreciated they are.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 30 May 2023
Dear Client, thank you so much for posting this amazing review, we are so glad to read we made you feel at ease and taken care of. We will make sure this feedback is shared with the teams across the organisation, but if you would like us to send this to the surgical team you met, please let us know which clinic you visited. We hope you are well, and know that we are here should you need us. Best wishes from us all!
-
Review titled No contact after submitting online request
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Their website States if you submit an online form someone will be in touch via text message or e-mail, in some cases they call you to discuss your appointment further. I submitted a form on Saturday it’s Wednesday today and I’m still waiting for someone to get in touch. I don’t know whether they just ignored the submitted form.
Visited May 2023
Review titled MSI Reproductive Choices
Replied on 19 May 2023
Dear Client, thank you for your feedback, we are sorry experienced delays with our online booking form. What you read on our website is correct: following the submission of an online booking form, we will get in touch within 48 hours with the exact date and time of your phone consultation. We would love to look into your record - please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . We hope to hear from you soon.
-
Review titled Awful!
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
Terrible experience! Contacted them as soon as I had a positive test was around 5/6 weeks gestation, Took them two weeks to decide if they could treat me or not, they gave me an -appointment for the 17/04 then cancelled it 3 days before saying the can’t actually treat me and I would have to be referred to a hospital, now the hospital can’t see me for a pre assessment until the 15/05 I wanted to have the medical termination but now I can’t because the delay In my care! So upsetting to make this decision then to be left for weeks allowing the pregnancy to progress is just so heartbreaking! Nobody wants to help msi certainky didn’t care about the timings avoid and go somewhere else if you do find yourself in this heartbreaking situation.
Visited April 2023
Review titled MSI Reproductive Choices
Replied on 02 May 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We have a team dedicated to reviewing medical history in order to determine eligibility for different types of treatment, and sounds like this is the team you have been in touch with. We would love to investigate this further - can you please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/. If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch, we hope to be hearing from you soon.
-
Review titled Amazing throughout
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
I’m surprised with the reviews on here because I can honestly say I had an amazing experience. Although there is a 48 hr wait for an initial phone call, I was lucky enough to get my next appointments in a week later. I had my termination medication via post which arrived the next day. Every nurse I spoke to was very understanding and helpful, down to the aftercare team who answered my worries and talked everything through. Everyone was very supportive and helpful and I wish I could thank them all!
Visited April 2023
Review titled MSI Reproductive Choices
Replied on 04 May 2023
Dear Client, thank you very much for sharing this lovely feedback about services, we are glad to read you found our teams understanding, helpful and supportive. We will make sure this feedback is passed on to our teams across the organisation, from the call centre agents to our nurses in the clinics. We hope you are well.
-
Review titled Fantastic staff but poor aftercare.
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
From the first assessment through to the appointment at the clinic, my initial impression was very good. I was treated with kindness and most of all I really didn’t feel judged. Everything was explained to me in a way in which I understood and whilst having a termination is a very hard experience, I felt well support. Until I had to call MSI Reproductive Choices Aftercare Team. I queried a symptom I was experiencing that could indicate infection, all I was told was just to contact my GP the next morning as it was my GP that more deals with that sort of thing. Then was told she couldn’t even access my medical records. I was on the phone for a total of two minutes. I felt very rushed off of the phone. Considering it’s a symptom listed in their own information to call the Aftercare Line if you experience this, I don’t understand why I’ve just been passed on to another service. I am not sure this is good advice to give someone with a history of sepsis. I think it’s very confusing to have this sort of service and not provide adequate aftercare. I would not recommend based on this reason.
Visited March 2023
Review titled MSI Reproductive Choices
Replied on 03 April 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services, particularly with our aftercare line. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I have never received such appalling treatment from so called professionals. I'm glad I've never had need of the services before now and pray I never have need again. They don't care about mental health in the slightest and for what they put you through I'd almost think they enjoyed causing people trauma and anguish. They need to consider that they can be dealing with vulnerable people at one of the worst times of their lives. Just pay privately to get it done, they'll at least respect you.
Visited March 2023
Review titled MSI Reproductive Choices
Replied on 03 April 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
-
Review titled Horrific Experience
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
I had an appointment booked for 16/03 for a termination, they rang me the same morning & cancelled due to staffing. I had already arranged childcare & had to pay for this. After building myself up for the appointment as it’s a lot to deal with they rebooked it for 23/03, I then got a text the morning of my appointment again, to say it’s yet again been cancelled!!! That’s another childcare fee I need to pay, another knock on my mental health, another set back as I’d built myself up for this. It’s a painful experience and they’ve made it 100x worse!!!! They send me a text of a rebooked appointment for a weekend and in a clinic that’s 1hour&30 minutes away. When I got in touch I was only 5 weeks pregnant now I am over 9!! Horrendous and certainly wouldn’t Recommend as they mess you around!!!
Visited March 2023
Review titled MSI Reproductive Choices
Replied on 28 March 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
-
Review titled Horrible treatment
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
I would not recommend MSI and especially not this branch. I've had a horrible experience with them from the beginning. I wanted a medical termination for medical/health reasons and they have blocked it due to the health questionnaire not going through. That is fair enough, but they told me I have to come in and if all goes well after it's reviewed with a medical professional, I might still be able to get the medicine. The wait time for this appointment would have put this on the last day you can have a medical termination (9w6d). After coming to the practice for an appointment, there was no mention of the health questionnaire, the nurse did not do any of the tests I've been told will be done and even though I explained what I have been told, there was no chance of receiving treatment and I was told to book an appointment for surgical termination outside. This having been the last day, I had no choice to pursue help elsewhere. When I went to book the surgical appointment (which happens in the reception, after you're seen by a nurse), the earliest appointment offered to me was 3 weeks later (!!!). Legally, they have to give you an appointment within 2 weeks and whilst they have offered me one it was 14 days later and 76 miles away. Having pursued a termination for health reasons, the thought of being 'forced' through 3 more weeks was unbearable. I understand the service is busy, but if you can't fulfil your obligations and give proper care to people - turn them away so they can seek help at another service! Do not give them hope just to then delay the whole process by 5 weeks from start to finish. Because of all this, I eventually decided not to go ahead with them as I had very little trust especially considering my medical history was not reviewed in a way I was told. As I haven't done the procedure itself, I can't comment on that but I would be vary and book an appointment with other providers at least as a back up if not anything else.
Visited March 2023
Review titled MSI Reproductive Choices
Replied on 02 May 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would love to investigate this further - can you please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/. If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch, we hope to hear from you soon.