MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
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Reviews
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Review titled Confusing
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2023
I was referred by my GP as I am perimenopausal and was considering Mirena coil as an option. Made this clear during initial phone call and was booked in for an initial phone consult. The first appointment didn’t take place within the allotted time so I had to rebook. Another two weeks later when the call happened I was told MSI Choices do not deal with ‘women going through the change’. I was quite shocked that the euphemistic phrase ‘the change’ was used by a healthcare professional. I thought we’d moved on. The individual concerned had the best intentions I’m sure but I would have expected better from a service specialising in women’s reproductive health and am left feeling that I have had bad advice from my GP and from the initial interaction with MSI. This experience reinforces my fears and frustration about the failings in how women specific health is handled in this country when I had engaged proactively and in good faith. Please try to do better and understand that women do not cease to be women when their reproductive function diminishes or ceases. Overall, then, the current increase in discussion of the menopause clearly is not going far enough.
Visited February 2023
Review titled MSI Reproductive Choices
Replied on 20 February 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch, and we hope to hear from you.
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Review titled Manchester fab understanding nurses and staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
The nurse on the phone was so nice especially and got me the treatment I need as soon as she could . I had the treatment at home with my partner where he could comfort me and I could rest in my own house .
Visited February 2023
Review titled MSI Reproductive Choices
Replied on 05 April 2023
Dear Client, thank you so much for posting this nice review of our services, we will share with our Manchester teams! We are glad you could have treatment at home with the support of your partner and we hope you are well.
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Review titled Wow amazing
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
I honestly could not fault anything from my first appointment to my treatment. Every single member of staff treated me so well and made me feel so relaxed as I was so nervous at first. The surgeon and nurses were all so friendly and so kind to and really did look after me. I honestly can't thank them all enough for there tome patience and all round professionalism
Visited February 2023
Review titled MSI Reproductive Choices
Replied on 03 March 2023
Dear Client, thank you so much for posting such a great review of your experience with our services. We loved reading we made you feel relaxed and that the teams you came into contact with were friendly and kind. We hope you are well, and thanks again for taking the time to post this comment!
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Review titled Amazing nurses
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I'll start by saying that the wait times on the general phone lines are far too long, though I understand staff levels and busy periods can effect this However, the nurses I met in clinic were absolutely lovely, very friendly and caring. I also had to call the 24hour aftercare line and not only was able to talk to someone straight away, but the 2 nurses I spoke to during the night were absolute angels, they helped me through one of the most horrible experiences of my life and were so kind and reassuring. They also called me back to check up on me after. If it wasn't for them I would have probably ended up calling 999 so I am so grateful for their help
Visited January 2023
Review titled MSI Reproductive Choices
Replied on 12 January 2023
Dear Client, thank you so much for such lovely feedback, it's great to hear our nurses team on the 24hours aftercare line has been able to support and reassure you at such stressful time. Sorry to hear it took some time to get through the booking line; as you said it can get particularly busy at times but we are glad you made it through and your experience with our services is a positive one. This feedback will be shared with all the relevant teams, thanks again for taking the time to post this comment. We hope you are well.
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Review titled Unbelievably kind and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
The whole experience the ladies gave me completely changed my mindset before I spoke to them I was worried, I was scared, embarrassed I felt all kinds of mixed emotions but knew I was certain I wanted an abortion. I felt like the ladies I spoke to really cared they were really understanding and didn't make me feel worse than I already did infact the complete opposite. They made me feel like I wasn't alone. I used the telemedicine service at home. I'm really grateful that I was able to do it at home as I live in a remote area. You can choose what time you do it and are comfortable in your own surroundings I felt strongly prepared by the team. Everything went as planned and no problems. Thank you for making one of the hardest things to deal with bearable. I honestly can not thank you enough.
Visited December 2022
Review titled MSI Reproductive Choices
Replied on 16 December 2022
Dear Client, thank you for posting this lovely review, we will make sure this is passed on to our teams. It is totally normal to feel a mix of emotions, and we do our best to ensure you feel supported and cared for during the journey with us. Glad to see you were eligible for abortion telemedicine as well, and could start the treatment at the most comfortable time for you. We hope you are well, best wishes from us all!
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
I found the service very easy to access and quick to speak with someone. I found everyone to be incredibly kind, compassionate and understanding and really appreciated their support and professionalism through what was a really difficult experience for me. I greatly valued knowing there was someone to reach out to with questions or concerns 24/7 and am incredibly grateful for their support and guidance through this process.
Visited December 2022
Review titled MSI Reproductive Choices
Replied on 20 February 2023
Dear Client, thank you very much for posting this very nice review of our services. We love to read you felt supported and that everyone you spoke with was professional and compassionate. We do remain here for you should you need us at any point before, during or after treatment. Best wishes from us all, we hope you are well.
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Review titled Stress free experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Had a surgical termination - was so easy and all staff were lovely and made me feel comfortable the whole way through. No criticism, was stress and pain free. Thank you !
Visited December 2022
Review titled MSI Reproductive Choices
Replied on 13 December 2022
Dear Client, thank you so much for posting this lovely review of our services. We will share with our surgical teams! We hope you are well. Best wishes.
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Review titled Amazing service, a massive thank you
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
I fell pregnant and couldn’t talk to anyone (family/boyfriend) I was very nervous of this and getting an abortion alone, from the beginning having the phone call to the appointment, the doctors / nurses have been nothing but kind and helpful, and made this experience not at all traumatic, she made sure I was comfortable and didn’t have to see the scan and explained everything perfectly. Thank you so much!
Visited December 2022
Review titled MSI Reproductive Choices
Replied on 16 December 2022
Dear Client, thank you for sharing such an amazing review of our services, we are glad to read you felt comfortable with our doctors and nurses. We hope you are well, best wishes from us all.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
I had a termination booked for Monday but received a call today (Friday) and they explained my appointment was cancelled due to my medical history, which I had told them about a week prior. They had a week to look at my notes and decide if it were safe to go ahead. Now the termination is delayed further which is giving me anxiety. To top it off, I was told that if I was not contacted to make a new appointment, I should call them back. So that means there is a possibility this will be delayed even further. I’m actually scared at this point.
Visited December 2022
Review titled MSI Reproductive Choices
Replied on 06 December 2022
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We do have some instances in which further information is required in order to determine your suitability for treatment with MSI and this usually takes up to 5 days. Having said that, we would like to investigate this further, please do get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. We look forward to hearing from you soon.
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Review titled Utterly shambolic
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
I was due to have a vasectomy in October 2022 after waiting 4 months. My pre-op phone appointment was cancelled and rescheduled twice. I then cleared my calendar for the procedure and also for the recovery period after. My appointment was then cancelled at 4pm on the day before it was due to take place. I called and spoke to someone who said that there was no prospect of any appointments in the near future and I will be contacted when one becomes available. I received notification on 16 November that an appointment had been made for me on 24 January. I then received a notification on 17 November (One day later) that due to a booking error that appointment was now cancelled and I have been booked on the next available appointment which is 9 May 2023. Total shambles.
Visited November 2022
Review titled MSI Reproductive Choices
Replied on 28 November 2022
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further and offer support, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/. If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch, we hope to hear from you soon.