One Health Group
131 Psalter Lane, Sheffield, South Yorkshire, S11 8UXPatient ratings and reviews
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Reviews
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Review titled Extremely poor service
Rated 1 star out of 5
by Laura - Posted on 26 November 2024
One health have Constantly cancelled my surgery expecting me to change dates at the drop of a hat they have communicated poorly and inappropriately with me, there has been poor planning of care, I received medical information given by receptionists who could not give me correct information and not clinical staff, the surgeons were not competent to complete my surgery and did not handle this appropriately so they cancelled hours before the surgery multiple times. I would not recommend you are left with no answers and are expected to re organise your whole life as and when they please
Visited November 2024
Review titled One Health Group
Replied on 04 December 2024
Thank you for bringing this to my attention. We pride ourselves on exceptional service, and I am sorry your experience hasn’t held up to the high standards we set for ourselves and expect for our patients. To help us take this further, please can I ask you to contact our Patient Liaison Team on 0114 250 5510 at your earliest convenience so that we can discuss this further with you and reach a satisfactory conclusion.
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Review titled A faultless experience
Rated 5 stars out of 5
by A Malkin - Posted on 22 October 2024
The whole process of care , from the office team, nursing staff, through to the surgeon and anaesthetic team were very professional, caring and supportive. I would have no hesitation in recommending One Health.
Visited August 2024
One Health Group has not yet replied.
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Review titled Excellent experiences each time see above
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
On each occasion I received excellent treatment and advice . I visited specialists in Grantham and Sheffield and assistance from receptionists as well as specialist doctors was always understanding and helpful.
Visited August 2024
One Health Group has not yet replied.
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Review titled Excellent hand surgery
Rated 5 stars out of 5
by C Taylor Revitt - Posted on 15 October 2024
My mother’s hand surgery was carried out at the Kinvara Hospital Rotherham. The care and attention given to her was very good. She was treated with the utmost respect and all staff involved in her care made what was a very anxious time for mum, more easy. The outcome of the surgery has allowed my mum to get back to her normal routine. (Also the physio sessions have been a great help.) . A big thank you to all involved in my mother’s care. We would certainly recommend.
Visited August 2024
One Health Group has not yet replied.
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Review titled Poor handover
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2024
Referral to next practitioner was poor, with lack of transparent ownership of roles. Valuable time lost in progressing treatment.
Visited July 2024
One Health Group has not yet replied.
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Review titled Very polite and knowledgeable
Rated 5 stars out of 5
by Robert - Posted on 08 August 2024
I had a assessment and he listened to all my problems everything regarding my pain.Very nice staff polite.All the best
Visited July 2024
One Health Group has not yet replied.
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Review titled Very sad and upsetting
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2024
Their website states '6 months for a procedure, try 6 weeks' this is completely wrong. It's more like 6 months. I was referred via an NHS hospital, after 3 months on their list. OHG booked me a consultant appointment fairly quickly albeit far from my house which I understood but thought it would be worth it to get the surgery I desperately need. Initially, things seemed promising. The consultant seemed great, an expert in their field and I was hopeful, then weeks turned into months and I'd heard nothing. Their website states a date for surgery will be given 4-6 weeks after the consultation, I only got a date 13 weeks after mine and only because the secretary at my GP practice intervened otherwise I would still be waiting this time last years as they ignored my email but unsurprisingly rang the same day once the GP practice called them. Then the hospital they'd booked my surgery at refused to treat me due to a mild platelet disorder with is their unfair, discriminatory decision not OHG, I know but OHG delayed informing me of this. Now I'm going though untellable anguish, on tenterhooks not knowing yet if their only other hospital will agree to see me. If they reject me, I don't know what I'll do, I have suffered immeasurably for years and my pain is worsening. This is my last chance. The prospect of going back to square 1 to the GP after 8 months waiting for this operation is unthinkable. I put a lot of faith into OHG having seen their good reviews. It's devastating to think it may have all been for nothing.
Visited July 2024
Review titled One Health Group
Replied on 15 October 2024
Dear Patient, thank you for your feedback. We are very sorry to hear that your experience has been surrounded by negativity, as we strive to provide a high standard of care to all our patients. It seems as though there has been an unforeseen circumstance, surrounding your initial surgery, and we are truly sorry for the inconvenience and distress caused. Please don't hesitate to contact our Patient Liaison Team, on 01142505510 to discuss further.
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Review titled Excellent Health practice, with an amazing team
Rated 5 stars out of 5
by Tracey Morris - Posted on 29 October 2024
I recently had surgery a full hip replacement, which was my doctor referred me to the Practice One Health. I was amazed to be offered surgery within under 3wks of my initial appointment. My surgery was performed at Thornbury Hospital in Sheffield. From the offset I was made to feel very at ease by all the staff in the hospital, and the private rooms were lovely and comfortable. The staff were just so polite, friendly and very professional throughout my stay. My surgery went really well. And the physio team were just brilliant helping me getting me back on my feet. Even after being discharged they were still sending me exercises through to help my recovery process. I'm very grateful to all the doctors, nurses and staff at Thornbury Hospital and One Health, I finally feel I'm getting my life back.
Visited July 2024
One Health Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
I was unable to walk without crutches and in great pain for several month. I have had both hips replaced by a surgeon at OneHealth and I am delighted with the results and am now able to walk and I am pain free. I am very grateful and feel I have been given my life back.
Visited July 2024
One Health Group has not yet replied.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Michael Hughes - Posted on 09 October 2024
From walking in for my first consultation, to my post surgery appointment, i couldn't believe how smoothly it was, and with the highest level of professionalism and dedication. i am now pain free thanks to my wonderful surgeon and his full team. From the girl on reception to the theatre staff, i was treated with respect, kindness and more importantly, dignity throughout my time in Sheffield Thornbury Hospital. "i cannot thank you all enough" seems so easy to say, but from the bottom of my heart , Thank you all.
Visited July 2024
One Health Group has not yet replied.