One Health Group
131 Psalter Lane, Sheffield, South Yorkshire, S11 8UXPatient ratings and reviews
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Reviews
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Review titled Poor Organisation but Skilled Surgeons
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2025
Initially waited 2 hours to be seen at a consultancy, not because they were busy but consultants took about 30 minutes to anything. Later they lost my appointment details leading to a last minute scramble to fit me in for my endoscopy. Went on to allegedly call me for my results discussion, but I have no record of a missed call on the phone I sat by with full signal for one and a half hours with all settings set to allow unknown callers. Their only apology is that they can fit me in again in two weeks time, with no proof that they did call me. That said, when you actually do get there, although every process takes about twice as long as it should (2 hours for an endoscopy when only two patients on the ward with about 8 nurses and 1 doctor), the staff are very pleasant and highly skilled at what they are doing.
Visited February 2025
Review titled One Health Group
Replied on 27 March 2025
Thank you for bringing this to my attention. We pride ourselves on exceptional service, and I am sorry your experience hasn’t held up to the high standards we set for ourselves and expect for our patients. I have raised your concern with our General Surgery manager and we will retain a copy of your message for reference if you wish to call. you can do this by contacting our patient liaison team on 0114 250 5510. Alternatively you can contact us via email on enquiries@onehealth.co.uk if you would prefer. Kind regards, Ruby OHG
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Review titled Perfect, start to finish
Rated 5 stars out of 5
by Michael Bryan - Posted on 13 February 2025
The whole process from start to finish was as good an experience as you could wish for. The staff were attentive, courteous and knowledgeable which allows a patient feel comfortable at all times....Perfect !!
Visited December 2024
Review titled One Health Group
Replied on 27 March 2025
Dear Michael, Thankyou so much for your review. It is wonderful to hear about your experience with us and I'm sure this will be really reassuring to for other patients who are beginning their healthcare journey with us. Best wishes, Ruby OHG
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Review titled Spinal Surgery
Rated 5 stars out of 5
by Mr Jarrod Tomblin - Posted on 12 March 2025
I had Transforaminal Lumbar Interbody Fusion. From the initial consultation meetings held and right up until the operation itself the service and professionalism was nothing other than superb. Highly recommend.
Visited December 2024
One Health Group has not yet replied.
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Review titled Efficient caring service from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
From my first contact I felt well cared for. The administration team were friendly, informative and efficient. From my initial enquiry I had a consultation within four days. An appointment date for the pre operation assessment and surgery date was arranged within nine weeks. The procedure went ahead as planned, I was well informed and cared for by the whole team including administration, nursing, catering, physiotherapists and consultants from the time of my admission to discharge. I was given excellent aftercare advice and left with the medication I required. The aftercare was continued by physio therapy and follow up consultation with the surgeon in an efficient and timely manner. My GP was kept informed of each stage of the process so they could continue with appropriate follow on care as required. I am pleased with the progress I am making and I am very grateful to all involved with the treatment I received. I was extremely anxious about the need to have surgery but the professionalism information and care provided reassured me I was in the best hands possible.
Visited November 2024
One Health Group has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Laura - Posted on 26 November 2024
One health have Constantly cancelled my surgery expecting me to change dates at the drop of a hat they have communicated poorly and inappropriately with me, there has been poor planning of care, I received medical information given by receptionists who could not give me correct information and not clinical staff, the surgeons were not competent to complete my surgery and did not handle this appropriately so they cancelled hours before the surgery multiple times. I would not recommend you are left with no answers and are expected to re organise your whole life as and when they please
Visited November 2024
Review titled One Health Group
Replied on 04 December 2024
Thank you for bringing this to my attention. We pride ourselves on exceptional service, and I am sorry your experience hasn’t held up to the high standards we set for ourselves and expect for our patients. To help us take this further, please can I ask you to contact our Patient Liaison Team on 0114 250 5510 at your earliest convenience so that we can discuss this further with you and reach a satisfactory conclusion.
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2025
All throughout everything was explained excellent care received, nothing was too much trouble. Tidy scar got my life back as I can now walk pain free
Visited November 2024
Review titled One Health Group
Replied on 04 February 2025
Dear patient, Thank you for your kind words, these are greatly appreciated! All of us at One Health with you the best.
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Review titled Faster practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
Very good communication from start to finish. Faster service with One Health . All my questions were answered knowledgeably.
Visited October 2024
One Health Group has not yet replied.
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Review titled A faultless experience
Rated 5 stars out of 5
by A Malkin - Posted on 22 October 2024
The whole process of care , from the office team, nursing staff, through to the surgeon and anaesthetic team were very professional, caring and supportive. I would have no hesitation in recommending One Health.
Visited August 2024
One Health Group has not yet replied.
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Review titled Excellent experiences each time see above
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
On each occasion I received excellent treatment and advice . I visited specialists in Grantham and Sheffield and assistance from receptionists as well as specialist doctors was always understanding and helpful.
Visited August 2024
Review titled One Health Group
Replied on 27 March 2025
Hello, Thank you for your contribution! We pride ourselves on exceptional service it is great to hear about our patients positive experiences. Kind regards, Ruby One Health Group
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Review titled Excellent hand surgery
Rated 5 stars out of 5
by C Taylor Revitt - Posted on 15 October 2024
My mother’s hand surgery was carried out at the Kinvara Hospital Rotherham. The care and attention given to her was very good. She was treated with the utmost respect and all staff involved in her care made what was a very anxious time for mum, more easy. The outcome of the surgery has allowed my mum to get back to her normal routine. (Also the physio sessions have been a great help.) . A big thank you to all involved in my mother’s care. We would certainly recommend.
Visited August 2024
One Health Group has not yet replied.