One Health Group
131 Psalter Lane, Sheffield, South Yorkshire, S11 8UXPatient ratings and reviews
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Reviews
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Review titled Very good experience with an excellent consultant
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
All round good experience which is rare these days with NHS/healthcare. The consultant was excellent and very reassuring in his assessment of my condition.
Visited March 2025
Review titled One Health Group
Replied on 22 April 2025
Dear Patient, It is really wonderful to hear you have had such a good experience with us. Thankyou for taking the time to write this review. If you are able to we would really appreciate if you could also leave us a review on Google via the following link: https://g.page/r/CcqRmuI2a6-qEAE/review Best wishes, One Health Group (OHG)
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Review titled Referral from GP
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
I was met by the staff on the desk who were very helpful with the location of the clinic that I was attending, all the staff was polite and helpful. The consultant was very polite and professional.
Visited March 2025
One Health Group has not yet replied.
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Review titled Great consultant
Rated 5 stars out of 5
by Liz Berry - Posted on 10 April 2025
Great consultant he explained everything he was very thorough and approachable. Also the wait time was so much quicker than Northampton and Kettering hospitals
Visited February 2025
Review titled One Health Group
Replied on 22 April 2025
Hi Liz, Thankyou for leaving us a review, I am really glad our consultant was able to help you. If you are able to we would really appreciate if you could also leave a google review via the following link: https://g.page/r/CcqRmuI2a6-qEAE/review Best wishes, One Health Group (OHG)
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Review titled Great service
Rated 5 stars out of 5
by Amanda Cooper - Posted on 13 April 2025
From my first contact with One Health the service was professional, efficient and caring. The tests I needed were organised very quickly and the treatment arranged. The consultant listened to me to make sure that I was going to get the right treatment for me. He explained the procedure and ensured I knew what would happen. On the day of my treatment the staff were kind, caring and courteous. I'd definitely recommend One Health.
Visited February 2025
Review titled One Health Group
Replied on 22 April 2025
Hi Amanda, Thankyou for taking the time to leave us a review, it is really wonderful to hear you have had such a great experience with us. If you are able to, we would really appreciate if you could also leave us a review on google via the following link: https://g.page/r/CcqRmuI2a6-qEAE/review Best wishes, One Health Group (OHG)
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Review titled Poor Organisation but Skilled Surgeons
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2025
Initially waited 2 hours to be seen at a consultancy, not because they were busy but consultants took about 30 minutes to anything. Later they lost my appointment details leading to a last minute scramble to fit me in for my endoscopy. Went on to allegedly call me for my results discussion, but I have no record of a missed call on the phone I sat by with full signal for one and a half hours with all settings set to allow unknown callers. Their only apology is that they can fit me in again in two weeks time, with no proof that they did call me. That said, when you actually do get there, although every process takes about twice as long as it should (2 hours for an endoscopy when only two patients on the ward with about 8 nurses and 1 doctor), the staff are very pleasant and highly skilled at what they are doing.
Visited February 2025
Review titled One Health Group
Replied on 27 March 2025
Thank you for bringing this to my attention. We pride ourselves on exceptional service, and I am sorry your experience hasn’t held up to the high standards we set for ourselves and expect for our patients. I have raised your concern with our General Surgery manager and we will retain a copy of your message for reference if you wish to call. you can do this by contacting our patient liaison team on 0114 250 5510. Alternatively you can contact us via email on enquiries@onehealth.co.uk if you would prefer. Kind regards, Ruby OHG
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Review titled Perfect, start to finish
Rated 5 stars out of 5
by Michael Bryan - Posted on 13 February 2025
The whole process from start to finish was as good an experience as you could wish for. The staff were attentive, courteous and knowledgeable which allows a patient feel comfortable at all times....Perfect !!
Visited December 2024
Review titled One Health Group
Replied on 27 March 2025
Dear Michael, Thankyou so much for your review. It is wonderful to hear about your experience with us and I'm sure this will be really reassuring to for other patients who are beginning their healthcare journey with us. Best wishes, Ruby OHG
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Review titled Spinal Surgery
Rated 5 stars out of 5
by Mr Jarrod Tomblin - Posted on 12 March 2025
I had Transforaminal Lumbar Interbody Fusion. From the initial consultation meetings held and right up until the operation itself the service and professionalism was nothing other than superb. Highly recommend.
Visited December 2024
Review titled One Health Group
Replied on 22 April 2025
Hello Jarrod, Thankyou for taking the time to leave us a review. It is great to hear your experience and we wish you the best for your ongoing recovery from your fusion surgery. If you are able to, we would really appreciate if you could also leave a review on google via the following link: https://g.page/r/CcqRmuI2a6-qEAE/review Kind regards, One Health Group (OHG)
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Review titled Efficient caring service from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
From my first contact I felt well cared for. The administration team were friendly, informative and efficient. From my initial enquiry I had a consultation within four days. An appointment date for the pre operation assessment and surgery date was arranged within nine weeks. The procedure went ahead as planned, I was well informed and cared for by the whole team including administration, nursing, catering, physiotherapists and consultants from the time of my admission to discharge. I was given excellent aftercare advice and left with the medication I required. The aftercare was continued by physio therapy and follow up consultation with the surgeon in an efficient and timely manner. My GP was kept informed of each stage of the process so they could continue with appropriate follow on care as required. I am pleased with the progress I am making and I am very grateful to all involved with the treatment I received. I was extremely anxious about the need to have surgery but the professionalism information and care provided reassured me I was in the best hands possible.
Visited November 2024
Review titled One Health Group
Replied on 22 April 2025
Dear patient, Thankyou for taking the time to write a review. I'm sure for other patients who are awaiting surgery it will be really reassuring to hear your experience. I wish you the best with your continued recovery. If you do have the time, we would really appreciate if you could also leave a review on google via the following link: https://g.page/r/CcqRmuI2a6-qEAE/review Best wishes, One Health Group (OHG)
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Review titled Extremely poor service
Rated 1 star out of 5
by Laura - Posted on 26 November 2024
One health have Constantly cancelled my surgery expecting me to change dates at the drop of a hat they have communicated poorly and inappropriately with me, there has been poor planning of care, I received medical information given by receptionists who could not give me correct information and not clinical staff, the surgeons were not competent to complete my surgery and did not handle this appropriately so they cancelled hours before the surgery multiple times. I would not recommend you are left with no answers and are expected to re organise your whole life as and when they please
Visited November 2024
Review titled One Health Group
Replied on 04 December 2024
Thank you for bringing this to my attention. We pride ourselves on exceptional service, and I am sorry your experience hasn’t held up to the high standards we set for ourselves and expect for our patients. To help us take this further, please can I ask you to contact our Patient Liaison Team on 0114 250 5510 at your earliest convenience so that we can discuss this further with you and reach a satisfactory conclusion.
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2025
All throughout everything was explained excellent care received, nothing was too much trouble. Tidy scar got my life back as I can now walk pain free
Visited November 2024
Review titled One Health Group
Replied on 04 February 2025
Dear patient, Thank you for your kind words, these are greatly appreciated! All of us at One Health with you the best.