Outsideclinic Ltd
Stirling House, Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TNPatient ratings and reviews
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Reviews
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Review titled High pressure sales on vulnerable adults
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
This company have been reported to the local safeguarding board as their rep was overheard by a fellow resident pressuring a vulnerable lady to buy 2 pairs of glasses. The lady concerned is very clearly disabled with communication difficulties. By the time it was reported to staff the lady had already paid £600. Falls nothing short of abuse!
Visited October 2024
Review titled Outsideclinic Ltd
Replied on 16 October 2024
Thank you for sharing your concerns with us. To ensure that we can investigate this matter thoroughly and take the necessary actions, we kindly ask if you could provide us with further details, such as information about the resident involved. This will help us address the situation fully.
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Review titled Targeting vulnerable people
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
I am very concerned for my elderly friend who wanted to book an eye test but ended up with a call about a private audiology test. I can see that this company has sourced my friend’s data from Sagacity Data Ltd, not the NHS as their letter makes it look. I think the NHS should check this company’s ethics and business model before allowing them to use their logo as it is the NHS logo that people trust. I only found out by being here when she received a call from them. I have booked her a sight test at her local optometrist instead.
Visited October 2024
Review titled Outsideclinic Ltd
Replied on 16 October 2024
Thank you for bringing your concerns to our attention. We sincerely apologise for any confusion or distress your friend experienced. We take these matters very seriously and would like to offer some clarification. While we do partner with the NHS to deliver home eye tests for those who may benefit, we also work with trusted third-party data providers, such as Sagacity Data Ltd, to reach individuals who might need these services. We always strive to be transparent about the source of the data, and this information is included in our letters. The private audiology service you mentioned is a service we offer alongside our eye care services, and we regret any misunderstanding this may have caused and appreciate that you’ve already arranged for her to be seen by her local optometrist. Your feedback about the use of the NHS logo is also noted. We are committed to upholding the trust associated with the NHS and ensuring that our communications are clear and accurate. Please don’t hesitate to contact us directly if you have any further concerns or if we can be of assistance in any other way.
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Review titled Never showed up
Rated 1 star out of 5
by Mr Allum - Posted on 30 September 2024
Appointment made for 26/9/24 at my Mums care home for an eye test. Care home let me know that the optician never turned up for that appointment. Passed from pillar to post on the phone, was promised a swift call back, which didn’t happen either. Should have gone to Specsavers
Visited September 2024
Review titled Outsideclinic Ltd
Replied on 02 October 2024
Dear Mr Allum, Thank you for bringing this matter to our attention. We deeply apologise for the missed appointment at your mother's care home and for the lack of follow-up communication. To help us resolve your concerns, we kindly request that you contact us directly with your mother's details. This will help us identify your specific case and provide the necessary assistance.
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Review titled Totally Unreliable
Rated 1 star out of 5
by Carole - Posted on 19 September 2024
They did not turn up again yesterday. I sat for 4 hours with my mum, waiting. Then had telephone call from a lady saying not coming. The same thing happened last year. We had decided to give them another try this year, but will not be using them again. I asked for manager to call me, instead they just sent another appointment through which I will be cancelling. NHS should not be endorsing this company. Having home eye tests are supposed to make it easier for vunerable elderly people. Their glasses are also very expensive.
Visited September 2024
Review titled Outsideclinic Ltd
Replied on 19 September 2024
Dear Carole, Thank you for taking the time to leave your review. We are sorry to hear about your recent experience and thank you for bringing these concerns to our attention. To assist you better, could you please provide us with more details by reaching out us by email info@outsideclinic.com or Freephone 0800 60 50 40. This information will help us investigate the situation and discuss this further with you.
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Review titled Absolute disgrace
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2024
Absolute rip off company and would not recommend them to anyone. Take advantage of pensioners in their own home. Who do not fully understand what is going on. Appointment was supposed to be 24/09/2024 and they arrived a week early saying they had nothing on so just thought they would turn up. I actually attend all appointments with my in Laws and was not advised of this change. My in laws are now feeling that they have been ripped off.
Visited September 2024
Review titled Outsideclinic Ltd
Replied on 23 September 2024
Thank you for taking the time to share your feedback. We are truly sorry to hear that your in-laws were left feeling upset after their recent experience with us. We would like to assure you that we never “just turn up” without prior arrangement. In this instance, it seems there may have been a miscommunication, and we sincerely apologise for any confusion this caused. We fully understand the importance of sticking to agreed appointment times, especially when family members are involved. Our goal is always to provide clarity and professionalism, and we certainly do not take advantage of our clients under any circumstances. We value all of our customers, and your in-laws' trust in us is important. Please allow us to look further into this situation to address any concerns and clarify what happened. If you or your in-laws would like to discuss this further, please don’t hesitate to reach out to us directly, and we will do everything we can to resolve the matter to your satisfaction.
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Review titled Unscrupulous
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
Cold called my dad who is 99 years old, arrived next day. My dad told them on intercom he didn’t want to see them but somehow a guy by passed this and entered my dad’s home without permission stating “You were okay about it yesterday”. He left but now dad has had a letter saying someone is attending again with a qr code to scan if he wants to cancel. As if dad can do that. Just run the chairman through companies house. Speaks for itself.
Visited August 2024
Review titled Outsideclinic Ltd
Replied on 04 September 2024
Thank you for your review and feedback. Please again accept our apologies for any upset we may have caused. We would like to thank you for your time over the telephone were we explored the concerns raised and resolved. If we can be of any further assistance, please do not hesitate to contact us on Freephone 0800 60 50 40 or by email info@outsideclinic.com
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Review titled Unsatisfactory
Rated 2 stars out of 5
by Anonymous - Posted on 20 August 2024
I booked a vision appt for my mother (90) which I understood was for an eye health check not for an eye test where she would be ordering new glasses. I was assured the Optician would call me prior to arriving at her house so I could discuss the appointment and I also received a text confirming that they would call. I heard nothing so phoned my mother who said he’d already been and she’d placed an order for specs and a magnifier for £338. I have power of attorney so was very shocked to find she’d paid the Optician with her card and had not contacted me. My mother sounds articulate and confident but she has memory problems and a degree of dementia- just like a previous review left on here. I immediately cancelled the sale and asked for an explanation of why the Optician did not call me as I was advised they would. I’m waiting for the explanation . My mother does not need expensive frames as she loses her glasses or regularly falls asleep wearing them and bends the frame. It’s worrying that vulnerable, elderly people are talked into easily parting with their money and I am quite shocked that this appointment was taken up by myself on behalf of my mother for an eye health check. She has her own local optician she can contact for her usual eye tests.
Visited August 2024
Review titled Outsideclinic Ltd
Replied on 04 September 2024
Thank you for taking the time to leave your review. We apologise for any dissatisfaction you may have experienced. If you would like to discuss this matter in more detail, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Rip off company
Rated 1 star out of 5
by Julie - Posted on 24 July 2024
Do not use this company. They rip you off. They rip off the elderly.98yr old home visit The eye test is not comprehensive. Payment is taken in full and the glasses arrive in the post. Glasses were £230 per pair!! Specsavers for the same frame £70 buy one pair get one free!!
Visited July 2024
Review titled Outsideclinic Ltd
Replied on 30 July 2024
Dear Julie, We are sorry to hear about your recent experience and thank you for bringing these concerns to our attention. We take all feedback seriously and strive to ensure our customers receive high-quality service and products. Our home visit service is designed to provide convenience, especially for those who may have difficulty traveling. Our optometrists are fully qualified and conduct thorough and comprehensive eye exams. However, we regret if this did not meet your expectations and are keen to address any specifics that were lacking in your experience. We understand your concerns regarding the cost of the glasses. The price reflects not only the frames and lenses but also the service, including home visits and aftercare. We acknowledge that other providers, may offer different pricing models and promotions. We aim to provide a convenient service which may come at a different price point. However, we are committed to ensuring our prices are fair and transparent. Please contact our customer service team on 0800 60 50 40 or at info@outsideclinic.com if you wish to discuss this further.
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Review titled Review for excellent treatment and most courteous manner
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I had treatment from a charming young man who seemed extremely well qualified and knowledgeable. I felt reassured immediately that I was going to have the best of treatment which in the event I did have. He is a credit to your firm and I wish him every god fortune.
Visited June 2024
Review titled Outsideclinic Ltd
Replied on 20 June 2024
Thank you for leaving us such a wonderful review, we will certainly pass your praise and thanks onto those concerned. If we can be of any further assistance, please do not hesitate to contact us on Freephone 0800 60 50 40 or email info@outsideclinic.com
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Review titled Great service
Rated 5 stars out of 5
by David Wheeler - Posted on 28 July 2024
Had a hearing test at home which was much better than going to a shop. More relaxing and more time to ask questions. The hearing aids I was prescribed are amazing and I got them on the day of the test, no having to wait as you do when you visit a shop. I always said I didn't need hearing aids but these are incredible. I'm now hearing things I didn’t realise I'd missed. I'm usually very hard to please but the home visit and the aftercare service I've received have left me very impressed.
Visited June 2024
Review titled Outsideclinic Ltd
Replied on 30 July 2024
Thank you for taking the time to provide us with this five-star review. It’s always so lovely to read the difference our service can make to those we have the pleasure of visiting. If we can be of any further assistance, please do not hesitate to contact us on Freephone 0800 60 50 40 or email info@outsideclinic.com