Outsideclinic Ltd
Stirling House, Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TNPatient ratings and reviews
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Reviews
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Review titled Refund sluggish
Rated 2 stars out of 5
by Elizabeth - Posted on 09 July 2024
The audiologist/HCA was efficient and polite but recommended aids. I agreed to try them. He took a large credit card deposit and returned on Friday 28th June. I tried the aids and found they made no difference to my hearing or my tinnitus. I told him that I would not buy them after all and he took away the unused aids saying I would have a refund through my credit card within a couple of days. Following several phone calls and emails to Outside Clinic, I am still waiting. There is no refund in my bank as of 9th July.
Visited June 2024
Review titled Outsideclinic Ltd
Replied on 10 July 2024
Thank you for your review, we apologise for any difficulties you have experienced and we want to address this matter. To assist you better, could you please provide us with more details by reaching out us by email info@outsideclinic.com or Freephone 0800 60 50 40. This information will help us investigate the situation and provide you with the necessary resolution.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Made appointment with this clinic they changed appointment for 19/05/2024 said it would be a afternoon appointment for a dementia patient waited all afternoon rang them as they had not come to be told person went home ill nobody could be bothered to ring us and tell us waste of time do not bother using 😡
Visited May 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding. We would like to take this opportunity to apologise for any upset or concern caused as this would never be our wish or intention.
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Review titled Do not use!
Rated 1 star out of 5
by Zandra Evans - Posted on 22 May 2024
My husband is in a nursing home and just by chance I was with him when a chap from the Outside Clinic was there chatting to a resident. A nurse told me my husband had been seen to. I spoke to the chap who said my husband's glasses/frames had been chosen and they were bifocals and would cost £120. I told the chap my husband wasn't on the list to be seen as we were under Specsavers and he was only seen last October My husband has Progressive Supranuclear Palsy part of which is 'fixed' sight and that previously 3 opticians (and consultants) had told us nothing further could be done for his sight. Plus there is no way the dispensing optician who had apparently seen my husband 2 weeks prior to this could have asked him questions - my husband is unable to communicate, and to even say he had been prescribed bifocals is laughable with his 'fixed sight' The chap said well we can do them as long distance. Nobody was present during either of these visits and when I phoned Outside Clinic was told that relatives are always phoned to confirm it's ok to visit and prescribe. This did not happen and as I have Power of Attorney find it incredible that these 'visits' had taken place and glasses prescribed. This is a con to get vulnerable residents, a lot of whom are confused, to agree to having glasses - my husband being one of them. I would like to know what would have happened if said glasses were delivered to him, presumably the nursing home would have paid and then sent me the invoice.
Visited May 2024
Review titled Outsideclinic Ltd
Replied on 18 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. If you would like to discuss this matter further, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Excellent service
Rated 5 stars out of 5
by Linzi Mathews - Posted on 14 May 2024
I have just had a sight test at home as I have very poor mobility. I have attended opticians regularly for most of my life, having had my first pair of specs at 7 years old, so am well equipped to make comparisons. I was very impressed with the professionalism and thoroughness of the service. It really was as good as being in the surgery/practice. I felt very well looked after and will be happy to use the service again.
Visited May 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to post this five-star review. It’s great to hear you have been so pleased with the service.
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Review titled Excellent service
Rated 5 stars out of 5
by Truda Counsell - Posted on 15 May 2024
I can’t praise Outside Clinic highly enough! This is my first time of using them and I’m so pleased with the result! The Optician arrived on time and gave my eyes a thorough examination and recommended which glasses would be best. I ordered two pairs and was told they could take up to 28 days to be delivered. I was expecting them to be posted to me, but an Optician brought them to me a week before the deadline. He checked that my glasses fit properly and that the lenses were correct for my needs. All was well. A big thank you to all the team at Outside Clinic!
Visited May 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to post this five-star review. It’s great to hear you have been so pleased with the service.
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Review titled Caution advised for elderly
Rated 2 stars out of 5
by David - Posted on 07 May 2024
I have just received a quotation for Bifocal Photochromatic glasses for my 85 Year old mother who is wheel chair dependent and home bound. The frame suggested is a designer frame for 230 Pounds, the lenses a further 335 pounds. A total of 565 Pounds. The lenses are described below. These are ideal for someone who normally wears glasses to read things like: digital screens such as bike computers, GPS's, dashboards and boating or biking instrumentation. Maps, heart rate monitors, watches and mobile phones. Not really something my Mother would need. Really concerned that this can happen.
Visited May 2024
Review titled Outsideclinic Ltd
Replied on 18 June 2024
We are sorry to understand your concerns , please could we ask you to contact us directly at your earliest convenience on Freephone 0800 60 50 40 or info@outsideclinic.com so we are able to discuss the choices your family member made and assist you further.
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Review titled Unreliable
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
We received a flyer relating to this service which seem to suit our dad's situation. we rang arranged a eye test. 14 3 24 got a phone call requesting a visit the next day 15 50 got a phone call saying there were to available opticians in our area The original appointment was for 15 4 24 scheme ID 8335217 never turned up nor received any reason why not impressed with service.
Visited April 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service.
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Review titled Dreadful service
Rated 1 star out of 5
by Pete McLaren - Posted on 11 April 2024
I had used Outside Clinic twice before with no problems. I ordered a new set of hearing aids under the old prescription on March 1st. They still hadn't arrived on April 10th. The initial order wasn't accepted or acted upon by the operative, and I didn't pay until after phoning back on March 7th. For five weeks I kept being told the hearing aids were being moulded but I could not get any further updates. I asked them to let me know when they had been posted so I could ask my brother-in-law to look out for them. That didn't happen until April 11th. This was despite them knowing my brother-in-law was in hospital for over three weeks of that period and could not hear what the medics were saying to him.
Visited April 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. If you would like to discuss this matter further or if there is anything else we can help with, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Elderly and vulnerable - caution!
Rated 4 stars out of 5
by Sue Tegs - Posted on 26 April 2024
My 90 year old house-bound mother (who lives alone) had an at-home eye test and was prescribed two pairs of expensive glasses, one being polaroid. She has dementia although appears confident and assured. I think the optician should ask vulnerable people if someone could be present. The fact that my mum's (limited) bank card payment was declined, so he accepted a cheque from an old cheque book should have rung alarm bells. Fortunately Outside Clinic agreed to refund the £360 second unnecessary pair.
Visited April 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. If you would like to discuss this matter further, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Outside clinic
Rated 1 star out of 5
by Jeremy sonnex - Posted on 06 April 2024
I need a hearing test but I am unable to get Outside clinic to respond to numerous telephone calls and emails .
Visited March 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. We apologise for any dissatisfaction you may have experienced. Please rest assured, we will be reaching out to you to resolve this as soon as possible.