Outsideclinic Ltd
Stirling House, Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TNPatient ratings and reviews
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Reviews
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Review titled Awful service for me as NHS patient
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Tried for months to get appointment. None available in advance. Unable to provide parts for NHS hearing aids. I’ve been having problems for months. No one wants to know. I’ve phoned and emailed several times. When Hidden Hearing was looking after me under the NHS they were brilliant. I feel they want NHS funding without providing suitable care. I feel they don’t care. Trying to change provider.
Visited March 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. We would like the opportunity to explore what has happened and discuss this with you at your earliest convenience Please could you get in touch with us by telephoning us on Freephone 0800 60 50 40 or info@outsideclinic.com so that we can resolve this fully to your satisfaction.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I had outside clinic out for my 83 year old mothers eye test,and they were fantastic from start to finish.
Visited February 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to post this five-star review. It’s great to hear you have been so pleased with the service.
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Review titled Worst opticians since started glasses aged 8 (I’m 81!)
Rated 1 star out of 5
by Sadie Grimshaw - Posted on 03 March 2024
I was first visited by the opticians at outside clinic on 18/7/23 where I had my eyes tested, this experience was fine. However, when they returned with my glasses they had mixed the prescriptions up (during my eye test I was told I didn’t need distance glasses, just reading glasses - they sent me glasses with the distance prescription). I sent these glasses back to the lab to be re-made into the correct reading prescription (I had to pay extra for this - £70). It took several months before I got the correct glasses back, they were not returned until September 2023. Since then, one of the arms on the frame broke, so I rang them and they said to return them to the lab again. After waiting for 2 weeks they returned them unfixed, alleging that they couldn’t be fixed as they were not my original frames. Overall, I’ve paid £115 for some glasses that are completely unfit for purpose - total waste of money.
Visited February 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. We would be keen to speak with you directly on Freephone 0800 60 50 40 so we can identify your records to enable us to get to the bottom of this for you.
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Review titled Lacks Coordination
Rated 1 star out of 5
by Nathalie - Posted on 21 March 2024
The receptionists are great, but from there on the service goes down hill. You have to wait for ages for an appointment call and when it does come it gives you very short notice. Compared to the previous set up, this is far from adequate. The audiologist was impatient and rude.
Visited February 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Dear Nathalie, Thank you for taking the time to leave your review. We apologise for any dissatisfaction you may have experienced. If you would like to discuss this matter in more detail, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Waiting in with my elderly mother for the optician visit I tried calling them for updates but it took two hours of calling before someone answered me when I finally managed to speak to someone it was the most dreadful conversation you could imagine,I instantly cancelled the appointment because I had no faith in them turning up.please people if you value your parents eyesight keep well away from outside clinic
Visited January 2024
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. If you would like to discuss this matter further, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Home eye test
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
I had an eye done with outsideclinic on 11/12/2023 but the representative couldn’t print a copy of prescription because there was a problem with printer he turned round and told me he will email the copy of prescription he took my email address and left i checked my email again and again but no email from outsideclinic i chased the company and formally complained to their practitioners but still no joy i am still waiting so stay I advise people to stay clear of outsideclinic
Visited December 2023
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in our response and for any dissatisfaction you may have experienced with our service. Please could we ask you to contact us on Freephone 0800 60 50 40 or email info@outsideclinic.com to enable us to identify your records so we are able to investigate and resolve your concerns fully.
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Review titled Terrible service from the audiology clinic
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Transferred to Outside clinic in September when previous NHS provider stopped trading. I was informed by letter from Outside Clinic that my details had been received and registered on their system. However in December I was advised after several calls to order tubes that they couldn't provide support for my hearing aids and I'd need a hearing test and new hearing aids. Now in January and they are still unable to give me a date for the hearing test. There only suggestion was to try to buy my tubes privately something I'm not in a position to do. At no point was there an apology or any real understanding of the difficulties I face without fully working hearing aids
Visited December 2023
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in our response and for any dissatisfaction you may have experienced with our service. If you would like to discuss this matter in more detail, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled is necessary for elderly especially
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2023
am still waiting for delivery of my glasses paid for months ago last tuesday appointment cancelled at last minuite still waiting for new appointment not good enough operater makes out she cannot hear and says call back some silly game of hers as soon as they get paid the service takes a dive
Visited October 2023
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. If we can offer any further assistance, please do contact us by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
After waiting all day with an elderly lady,just out of hospital, with no call from Outside Clinic to inform us of approximate time of visit , finally late afternoon we eventually had a call informing us they would not be able to make the appointment Disgusting service and very upsetting for the patient Absolutely unacceptable and extremely poor customer service
Visited June 2023
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. If there's anything specific you would like to discuss further or if you have additional details to share, please do contact us by email info@outsideclinic.com or Freephone 0800 60 50 40
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Review titled Excellent service
Rated 5 stars out of 5
by Sheila Sale - Posted on 17 March 2023
My husband has used both the eye home visit and the hearing service. He now has excellent hearing aids supplied by a very experienced and pleasant man. I have already recommended your services to my neighbour.
Visited March 2023
Review titled Outsideclinic Ltd
Replied on 13 June 2024
Thank you for taking the time to post this five-star review. It’s great to hear you have been so pleased with the service.