Provide
900 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQPatient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Opica - Posted on 22 August 2024
A nurse in A& E Ria (Northwick park ) went above and beyond for me, whilst I was in a dark time & attended A& e during a mental health crisis. She showed the 6 cs and really went above and beyond. I felt safe.
Visited August 2024
Provide has not yet replied.
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Review titled Not fit for purposes
Rated 1 star out of 5
by Patricia Marchand - Posted on 29 July 2024
I first need to underline I am an elderly pensioner of 76 years old. I was referred to Provide by my GP for spirometry tests in Chelmsford because I developed respiratory problems. I phoned them asking if I could park and was told there is free parking, I assumed they must have an agreement with the private parking. The clinic had no receptionist, there was a notice to sign into a screen but no screen to sign on. There was nobody there. So I ventures looking for somebody, found a person who probably was in her lunch time who told me to wait. I was early so sat 20mn waiting. That person I previously spoken to, asked me to stepped into a room. She spent a great deal amount of time fiddling with the machine that was not connecting to the portable then the tests had to be done many times. 2 days later received a ticket for overdoing my stay. I then phoned and emailed provide asking if they had an agreement with the private parking. Was told somebody would call me back, 2 weeks on I had to pay the fine as I was 1 day for been passed onto the debt collectors. Was previously told I would get my tests results within 2 weeks, nothing received. They started then contacted me by phone after I paid the fine, refusing to write down what they have to say. I encountered problems with provide previously when I was referred to them for feeling isolated. One wonders how much we are paying for them and what are their role? Are they a quango company created by Essex Council?
Visited July 2024
Provide has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
My experience with this practice in may 2024 was absolutely amazing , all admin staff went above and beyond to satisfy me as a patient as did the clinical staff as well i would recommend this practice to everyone
Visited May 2024
Provide has not yet replied.
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Review titled Excellent Professionalism
Rated 5 stars out of 5
by Frankie - Posted on 16 May 2024
Doctor and nurses were very kind, focus and give us proper guidance in steps to take with referals, medicine, diet and all related with health issues in order to get better health and to make life easier every day... We Are So Grateful...
Visited May 2024
Provide has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Rita Hall - Posted on 21 May 2024
Great service appointments were very quick to come through and staff very helpful and friendly thank you
Visited May 2024
Provide has not yet replied.
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Review titled Onboarding system
Rated 2 stars out of 5
by Alina Sovenko - Posted on 21 May 2024
My first face-to-face appointment was challenging I am originating from another county, came to the UK 2 years ago, never visited any of local medical centers before After registering with a GP (the whole process took 7 days) I made an appointment (10.00) and received text confirmation I came to medical center 5 mins ahead of the appointment (as advised in the text confirmation) and waited 40 mins, nothing happened As appeared was supposed to check-in with CS managers after coming to confirm my appointment CS team tried to phone me at 10.01, but my phone was on mute from 09.50 when I entered medical center Fortunately CS team and my GP made and exception and excepted me (much appreciated), but this was a real sprint for all of us Please consider adding the note about check-in on site to your text confirmations
Visited May 2024
Provide has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
I had such a positive experience with the staff. They were extremely comforting, dealt with any query’s I had with no issues, making my overall experience easier.
Visited April 2024
Provide has not yet replied.
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Review titled Royal Surrey County Hospital / St Luke's Cancer Centre
Rated 5 stars out of 5
by Timothy Barker - Posted on 28 March 2024
To the Chief Executive and Board Members of the Royal Surrey National Health Service Foundation Trust, I am writing to highlight exceptional performance that I’ve been the fortunate recipient of at the Royal Surrey Hospital and St. Luke’s Cancer Centre, and express my sincere gratitude and appreciation for the excellent care and treatment your staff have given me during my recent course of radiotherapy and ongoing chemotherapy. You have a truly remarkable team of professionals under your helm, who work with dedication, compassion, and expertise. I‘m so grateful to the nurses, technicians and staff of the Oncology, Radiology, Haematology, Imaging, Phlebotomy, and Pharmacy departments. I’m currently being attended to by the nurses and assistants in the Chilworth Day Unit who are simply true professionals. The Clinical Oncology Nursing Staff and the Pre-Habilitation Team have been in regular contact with me to check on my welfare. Due to the format of this feedback form I am unable to name my consultants, or their assistants and team members, but please know that I have a high degree of confidence that I will get through my current health challenges, which in itself relieves me of much stress and anxiety. Your staff are making a difficult and challenging time for me and my family much more bearable. I have a long road ahead, with an upcoming major surgery, followed by even more chemotherapy which will run through the summer into fall. I feel so grateful that I can look ahead with the knowledge that my care will be the best available anywhere. Beyond the team members looking after me personally, I should also mention that the general attitude of every single staff member I’ve encountered has been one of compassion and a genuine willingness to help. The professionals throughout your facility reflect well on the National Health Service and are a great credit to the hospital and the community. Finally, thank you and the Board Members for your contributions toward making the workplace a positive environment where your staff members are able to thrive and share their compassion. Sincerely, Tim Grayshott, Surrey
Visited March 2024
Provide has not yet replied.
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Review titled Cataract
Rated 5 stars out of 5
by John - Posted on 27 March 2024
I was very apprehensive of this operation but pleasantly surprised how quick and painless it was. Thanks to all.
Visited March 2024
Provide has not yet replied.
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Review titled Can't fault
Rated 5 stars out of 5
by LAM - Posted on 27 March 2024
Attended respiratory y.day. Husband attended endocrinology today. On both occasions it was a first class service. Punctual, organised. All the staff were helpful, cheerful, polite and professional. Well done to all staff.
Visited March 2024
Provide has not yet replied.