Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Shockingly poor communication and service
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
I was formally diagnosed with ADHD, and due to issues at the other practice I was advised I could be titrated by Psychiatry UK. I have reached out multiple times and have been told that they cannot ‘estimate’ a wait despite being on their wait list for over 8months, and that despite having my full paperwork with both a medication recommendation and the full report of my diagnosis, they’ve advised I will still have to be reassessed. Their customer support have been non existent, they have minimal information and from the other reviews I’ve read this isn’t a singular experience. They’re a shocking service provider and should be more rigorously mediated to ensure they’re actually providing care and not just draining finances from the NHS to keep people on waiting lists for months with no care.
Visited July 2024
Psychiatry-UK has not yet replied.
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Review titled Felt completely dismissed
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2024
Wait 14 months and finally had my appointment on 27th June. I had managed to find some school reports that showed I was making careless errors and I could be disruptive in class. Bare in mind I'm 37 so it was lucky I even had these. Told him all about how the ADHD affects my life only to be told that everyone gets restless and fidgety, forgetful and looses things. I understand there is a criteria they need to adhere to but I was told it isn't impacting my life enough for a diagnosis. This is due me finding ways to help manage my symptoms, such as writing down lists and keeping everything in a certain place so I don't loose them. Felt completely looked over and made to feel I was just exaggerating.
Visited June 2024
Psychiatry-UK has not yet replied.
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Review titled Challenging communication issues
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Having waited for months for an appointment after an NHS GP referral and filling in numerous online forms on their portal, I was granted an appointment in June 24. Video appointment, therapist only interested in childhood experiences when it is universally acknowledged that female ADHD is very often masked and issues hidden/dealt with by coping strategies and remains undiagnosed until much later in life. Apparently I don't have ADHD despite my GP being convinced that I have. I was told that her findings would be sent to my GP in the form of a letter. Weeks later, still no letter received at the GP practice. I was advised to get in touch direct with then, so rang their number, recorded message advised up to an hour waiting time and to use their message chatbot, which I did. None of the questions/responses were relevant and it advised to ring their number! I did, and waited for 1hr, 2mins, 2 seconds, before an automated voice cut off the call with the message 'we are experiencing technical difficulties, please call back at a later time'!!!! Unbelievable. Unacceptable. Unprofessional. If offered a referral to Psychiatry-UK, please request a different company to avoid you being left in my position. I remain no further forward, same symptoms as prompted me to initially contact my GP at a time of crisis. No doubt Psychiatry-UK have received their fee from an already struggling NHS whilst us patients are left in limbo.
Visited June 2024
Psychiatry-UK has not yet replied.
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Review titled 18 months of my life wasted.
by Dean Croft - Posted on 11 June 2024
Not one person has cared, from diagnosis to titration was 18 months. then the kicker was they said that they could not get hold of me, "absolute lies" and discharged me. it's funny you know because the note left on the portal to say I had been discharged I got straight away. I wonder how much money they have charged the NHS For the disgusting service I have received, they should not get a penny. I am having to start all over again.
Visited June 2024
Psychiatry-UK has not yet replied.
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Review titled Ridiculously long waiting list
Rated 2 stars out of 5
by Liz - Posted on 18 June 2024
Ridiculously long waiting list for AdHd diagnosis and then again for titration. Takes a month for anyone to get back to you on any queries or notes. A friend used AdHd360 and got diagnosis and titration and prescription in only a couple of months. If you can't cope with the volume of patients either employ more staff or don't take on any new referrals. They keep on changing the time frame estimates as time goes on and poor / lack of communication regarding time frames.
Visited June 2024
Psychiatry-UK has not yet replied.
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Review titled Portal Failure
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
My son waited months and months for an appointment. Filled in the required forms and answered relevant questions etc. He got a 'notification' that there was a note for him to read on the portal, and he was delighted as he thought this meant things were progressing, but in fact they told him he had been discharged. He then read through previous notes, that he had not been notified about, asking him for information etc. My son would have responded if he had received notifications about this but he did not. Is there a system error, glitch, where some notifications to patients are going through and others are not? This seriously needs addressing, brings to mind the terrible Post Office Horizon Scandal ! Is there a cover-up in Psychiatry-UK regarding system failure ?
Visited May 2024
Psychiatry-UK has not yet replied.
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Review titled Absolutely unacceptable.
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Waited just over 9 months with this clinic for a extremely needed autism assessment, filled in everything on time however after my long 9 month wait has been discharged for 'not fitting triage risk'. No warning whatsoever, may as well of told me I didn't 'need' my diagnosis enough, I've waited 20 years undiagnosed autistic, was finally hopefully to receive my diagnosis under this team, to be disrespectfully discharged with no proper explanation or warning. Absolutely unacceptable and disgraceful.
Visited May 2024
Psychiatry-UK has not yet replied.
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
Externally bad service. I left a note on my dashboard to resent a form and sent an email, but no response. I contacted them by phone, I waited over an hour, but still no answer.
Visited May 2024
Psychiatry-UK has not yet replied.
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Review titled Poor communication and a lack of empathy.
by Anonymous - Posted on 13 May 2024
I returned my Adult ADHD and Autism questionnaires back to my local Health Centre as instructed in October 2022. I didn't know who the forms were being forwarded to, or have any contact details for them. I was aware that the waiting list was over 12 months, so was expecting a letter sometime after that. It came as a shock to recieve a letter from the Kent and Medway Adult Autism and ADHD Service in April 2024 advising me that I had been discharged from their service because I had not completed questionaires. I emailed them explaining that submitted two questionnaires to my Health centre in October 2022. I received a rather curt reply saying that they had mailed me in April 2023 with additional questionnaires, and because they had not had a response, my referal would remain discharged from their service. I replied explaining that I had problems with my email account at that time because of storage issues, so had not recieved their email. I asked if the additional questionnaires could possibly be resent, but recieved no further repy from the Kent and medway Adult Autism Service. I feel that no other NHS department would use a single email as a first point of contact, and not follow it up. There are many reasons why a person might not recieve one email, not least of which, people with ADHD tend to be disorganised. The "We Care" and "Compassionate" values seem a long way from the truth with this organisation.
Visited April 2024
Psychiatry-UK has not yet replied.
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Review titled Terrible all around experience
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I went for both ASD and ADHD diagnosis and had a poor experience with both. The ASD diagnosis really did not feel very thorough at all. The doctor turned up late and flustered in the assessment, lots of inaccuracies in the report. I wasn’t diagnosed… I fought for a second opinion with a different company and it was such a different experience. They spent many hours talking to me and my family, really built a big picture. Then finally I was diagnosed… I’m so happy I went elsewhere. With the ADHD diagnosis they discharged me before I could even have an assessment. No option to discuss it, right to the back of the queue after waiting a long time. Again went elsewhere and had a much better experience. There were also a number of admin errors along the way! The only positive is when I did call them the person was very pleasant and tried to be helpful, just wasn’t able to do anything to help.
Visited April 2024
Psychiatry-UK has not yet replied.