Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Very professional experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I used Psychiatry Uk for an Adhd assessment on the Nhs. I only waited 6 months, which was good, so I've heard! My Psychiatrist was very professional and in-depth. Can recommend
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for your feedback. It is good to hear that your experience with Psychiatry-UK has been so positive, and that you had a good rapport with your Consultant. Although six months can seem like a long wait for some patients, it is usually shorter than the wait for local services. Nevertheless, we are always working to reduce our waiting times further through an ongoing recruitment programme and regular audits to identify new ways to streamline our processes. We wish you the best of luck in your onward journey, and thank you again for recommending our service.
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Review titled Wonderful practice
Rated 5 stars out of 5
by Olivia - Posted on 10 July 2023
Such a wonderful experience with this practise and with Dinal too, everyone is super helpful, kind and understanding. Very encouraging and helped me get the right medicine and help that I needed. It has changed my life for the better! I’m forever grateful and thankful for all the support.
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Hi Olivia - Thank you for taking the time to post a review. It is really helpful for us to read about patient experiences, good or bad, to help us see our processes from the patient point of view. It is good to hear that your experience has been so positive and that you have felt well supported during your journey with Psychiatry-UK. We wish you the best of luck moving forward now that you are settled on your new medication. Thank you for recommending our service.
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Careful and caring service received. Gave me confidence and communications were prompt. Thorough assessment of side effects to medication and good advice
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to post a review. It is good to hear that you have found our titration process thorough, and that you have felt informed and well supported during your journey through Psychiatry-UK. Thank you for recommending our service.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The entire process has been very easy. The diagnosis process was thorough, including family statements and in depth questioning and assessment.
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for your feedback. It is good to hear that your experience with Psychiatry-UK has been so positive, and that you found our processes straightforward and thorough. Our teams really do strive to make the experience as smooth and professional as possible, so it is always rewarding to receive good patient feedback. We wish you the best of luck in your onward journey, and thank you again for recommending our service.
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Review titled Real practical empathic humans
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Really wonderful people, all the staff were caring, emphatic , and knowledgeable, I felt safe , at ease and able to share worries and fears knowing that they truly understood. Even when my words weren’t necessarily clear.
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for taking the time to post a review. It is so useful to hear about the P-UK journey from our patients’ perspective. Our teams really do strive to make the experience as smooth and accessible as possible, to make sure that patients feel supported and able to find answers to any questions they have. So it is always rewarding to receive good patient feedback. Thank you for recommending our service.
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Review titled Please avoid if you can.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
I had an adhd assessment with this company some 9 months ago. My experience was unfortunately not the greatest one. My appointments kept getting cancelled and/or delayed due to miscommunication from the company with my GP. I had an initial assessment and needed a follow up assessment which was meant to be 2 weeks later. This unfortunately got cancelled due to lack of evidence and then was delayed for 2 months. During this time I had to constantly chase up the company for said appointment which was again, delayed. Once I had the assessment I was promised my report 4-6 weeks later but did not receive it for 3 months despite my constant chasing up on it. I ended up having to put in a formal complaint in order to get said report. I would not recommend this service to anyone as once they are stuck on an idea, they don't seem to change their mind. The support of where to go next after my assessment was non existent also. I can't even get a second opinion on my assessment outcome as they do not offer that. Please avoid if you can.
Visited July 2023
Psychiatry-UK has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
I had my ADHD test with psychiatry-uk and was very satisfied with their service. Good communication throughout. It was easy to use the portal as well. The Dr who did my test was also very caring and empathetic.
Visited July 2023
Review titled Psychiatry-UK
Replied on 17 August 2023
Dear Patient - Thank you so much for taking the time to leave a review. Patient feedback is extremely valuable to us, good or bad, to inform our future service. As an online provider, it is particularly helpful to learn that you have found our portal straightforward to use and that you have been able to communicate easily with our teams. You have also noted that you felt supported and well cared-for by your consultant, and we hope your assessment has brought you clarity to help you move forward.
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Review titled Great from start to finish,
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
psychiatry uk was recommended by a colleague and from start to finish the process has been excellent. From GP referral, diagnosis, consultations and titration, care has been rigorous, thorough and caring. When one treatment was not working very well my titration specialist was available and advising me straight away, even at weekends. A really professional and caring outfit that is helping people with neurodiversity get the help they need in a way that is sympathetic to them. I can't thank them enough.
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to post a review. It is good to hear that your journey through Psychiatry-UK has been so positive, and that you have found our care to be both rigorous and caring. As an online company it is also really helpful to know that patients find communications via our portal to be fast and responsive. Our thanks to both you and your colleague for recommending our service.
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Review titled Reassuring, effective, compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
From the point of my referral to where I currently am at in titration (Attention Deficit Hyperactivity Disorder diagnosis) I have had consistent, reassuring, effective, compassionate and professional care from each member of staff. I can and would recommend Psychiatry-uk to anyone deciding to pursue an assessment for neurodiverse conditions, and indeed I have done. I do not feel or believe that I have received a lesser quality service having gone through the Right to Choose pathway than if I had paid for it privately other than timescale, and even then it has been quicker than I dared to hope for. In short I am as happy as I can be with my experience as a patient and can look on it and Psychiatry-uk positively.
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for leaving a review to let us know that your journey to titration has been so positive. Our teams really do strive to make this journey as smooth and thorough as possible, helping patients to feel supported and understood, and able to clarify any questions they may have. I can also reassure anyone who is researching our service that all our patients are valued equally. Whether their journey is funded privately or by the NHS, the timeline and our treatment processes are the same. We hope you get settled on your treatment plan as quickly as possible, and thank you again for recommending P-UK.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I recieved my diagnosis for adhd on the 5th June 2023. the doctor I had was amazing with me,very patient, as I can sometimes get a little too over talkative but honestly he discussed to diagnosis and treatment options. I’m now on a waiting list for my medication and I’m super excited for this. Thankyou psychiatry uk for helping me get the answers I needed.
Visited June 2023
Review titled Psychiatry-UK
Replied on 30 June 2023
Dear Patient - Thank you for taking the time to post a review. It is really helpful for us to hear about patients' experience of our service, good or bad, so that we can make changes to our processes if needed. It is good to hear that your experience so far has been positive, and we hope that you continue to find the answers you need through the titration stage of your journey.