Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Great communication and care
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I was fortunate to have a psychiatrist who was empathetic at the same time as being professional, with the adhd assessment being conducted in a way that was non-intimidating and relaxed. Throughout the subsequent communications, the psychiatrist has been incredibly prompt at replying to communications, and even on occasion replying at weekends / evenings. Sadly, I cannot comment on the titration process as, because of exceptionally high blood pressure readings, it has not been deemed safe for me to receive medication until those readings are stabilised. Although disappointing, the decision evidences care and good practice, as at no point have medications been 'pushed' on me. I hope that with blood pressure medication and lifestyle changes, I may be able to resume my journey with the organisation.
Visited June 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to leave a review. It is good to hear that you have built a good rapport with your consultant, and that communications have been fast and responsive. We really hope that you will be able to continue your journey to titration once it is deemed safe for you to start medication. In the meantime, I will pass on your feedback, and thank you for recommending our service.
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Review titled Complete letdown
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
The process to access my adhd diagnosis through Right to Choose was long as expected, but straightforward, but I was completely and utterly let doan after that. I was diagnosed in Dec 2022, and referred to hlp-u for a psychosocial needs assessment, after being told adhd medication would not be recommended, as they could interact with another treatment I am taking (a medication review more than a year later told taught me that this was a lie, probably told due to shortage of adhd meds, to avoid having yet another prescription unfulfilled). In June 2023, after half a year without updates, I received a letter telling me that due to contractual changes, I would now not get any help. I was sent back to my GP for post-diagnostic treatment, where I was told nothing could be done. I was just left without support. The impact that this event had was devastating. I got this late diagnosis because I had to struggle to the point of complete dysfunction before accepting that I should seek support. I just felt abandonned, and it left me in a terrible place. I'm a mental healt worker myself, and have completely stopped recommending P-Uk for the best Right to Choose path, and feel terrible about all the people I sent towards them in the past. I know the pool of choice is terrible for adhd diagnosis, but don't get your hopes up if you go with them. You might be left in your pit of struggles.
Visited June 2023
Review titled Psychiatry-UK
Replied on 18 February 2024
Dear Patient Thank you for taking the time to leave a review. I am really saddened to hear that you have felt abandoned and in need of support after your diagnosis. As a member of the Communications Team, I am not able to look into your case, to protect your personal data. However, I can reassure you that our ADHD consultants are specialists in this field of practice and work alongside a bank of qualified and highly-experienced prescribers. If you were advised that ADHD medication could contraindicate with another treatment, this decision would not have been influenced by the current medication shortages. I am sorry that we have not been able to offer you non-pharmacological support, but we are currently not commissioned to provide this type of treatment under the Right to Choose scheme. We therefore need to refer patients back to their GP and local services for any post-diagnostic support or treatment. However, we do have some useful information packs with the names of charities and other organisations that could help you find the advice and support you need. Could I please encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will reach out to you to talk about the issues you are experiencing and send you the appropriate discharge support information to help you move forward.
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Review titled Awful, unprofessional and traumatic
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
Wholly unprofessional they should not be allowed to assess for the nhs. A 20 minute video appointment is not acceptable and then to “lose” the recording when a complaint was made. Escalating to the ombudsman!
Visited June 2023
Review titled Psychiatry-UK
Replied on 15 March 2024
Dear Patient We appreciate you taking the time to share your experience with Psychiatry UK via the NHS review platform. We are genuinely sorry to hear that you have had a negative experience, and we want to assure you that your feedback is important to us. We understand from your review that you have also been unhappy with the way your complaint has been handled internally and are now contacting the Health Service Ombudsman. We understand the importance of continuous improvement and are dedicated to enhancing our services based on the feedback of our patients. Please be assured that your concerns have been noted and forwarded to the appropriate teams. Kind regards Psychiatry UK
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Review titled Care was outstanding
Rated 5 stars out of 5
by James Carter - Posted on 29 June 2023
I feel the dots involved with my adhd diagnosed have really cared and supported me with this journey
Visited June 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Hi James - Thank you for taking the time to post a review. It is really helpful for us to read about patient experiences, good or bad, to help us see our processes from the patient point of view. It is good to hear that your experience has been so positive and that you have felt cared for and well supported during your journey with Psychiatry-UK. Thank you for recommending our service.
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Review titled Letdown After Letdown
Rated 2 stars out of 5
by Katherine Howe - Posted on 06 June 2023
Having just now experienced my latest issue with Psychiatry Uk only hours after I had a call with their Patient Experience team to discuss other problems, I now have virtually no faith in my experience improving. So instead I'll share it here with others to give them a heads up. While my initial assessment with my psychiatrist was overwhelmingly positive (albeit felt rushed, but I can't help assume it's because the government wildly underfunds the nhs, not because the practitioners prefer to hurry me), the experience since has gone downhill. My prescriber, although kind & clearly wanting to help, was not thorough in reading my online portal notes & update forms - which are our only method of communication - nor did they properly investigate prescription side effects as I reported them. A racing heart I had reported since Week 1 eventually became unbearable in Week 7. When I shared this & asked to try a different medication, part of the response I received was that I should go to a&e or call 999 if I keep feeling this way. Meaning I could have very well been putting myself in actual danger for nearly 2 months without realising. I chose to use the online portal which states that you can message your psychiatrist if you 'have confidential information you need to discuss' to raise my concerns about my prescriber and the risk I felt I had been put in. Except the online portal shares the notes you send to anyone with everyone. Meaning the 'confidential' message I sent to my psychiatrist about my prescriber also went to my prescriber. None of this is made clear online to the patient. I had a call a few hours ago with the Patient Experience Team to discuss the above & the finer details of how it's affected me. It overall was a positive call & I felt heard. Before we hung up I asked for an update regarding the Psychological Needs Assessment to which I was referred by my psychiatrist last November. I explained that over the past month I had asked Admin via the portal if I was still on the waiting list, as I thought it strange I hadn't heard anything all year, but never got a response. I added that a couple weeks ago I'd also called in & asked Admin over the phone. Their response was that there is no reason to think I wouldn't be on the list & that they'd look into it. So I asked the Patient Experience rep to please check I'm still due to receive my psn. To their credit, the rep did very quickly check in with Admin. Which leads me to now - when I have just received a letter from Admin to say that they no longer offer Psychological Needs Assessments & that I should speak to my gp to get help. So I have spent over 6 months waiting on a list that doesn't exist, & it took me asking 5 times to learn this. I am hugely empathetic to the impossible situation medical personnel are currently put in in the Uk. But if we are to wait so long for care, the care must be thorough, thoughtful and communicative. My experience has been greatly lacking these elements.
Visited June 2023
Review titled Psychiatry-UK
Replied on 03 July 2023
Hi Katherine - Firstly, thank you for taking the time to post a review. Secondly, I am sorry to hear that your have found your experience disappointing so far. I note that you have already been able to raise your concerns with our Patient Experience Team, and that you have found this helpful. The PE Team will have flagged your case with our senior management team, who discuss any negative feedback or complaints on a weekly basis. As a member of the Communications Team, I am not directly involved with the medical side of our business. However, my job is to collate information received via patient reviews and ensure that all feedback is fed into our continuous quality control/improvement audit to make sure that any issues are raised with the appropriate teams and any changes are made to our processes where needed. So please rest assured that your voice has been heard.
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Review titled Terrible communications and misinformed.
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I was diagnosed with Adhd in May 2023. That was fine, clinician was brilliant in the appointment. However, there after the service goes down hill. There is no follow up, advice or support once you are diagnosed other than there is a long wait for the prescribing team to start you. I am about to hit the one year mark of being able to get a prescription. I understand there was global supply issues just as I would have been within their recommended 7m wait list to be seen. P-Uk offered another medication in around Nov 23. In the same message they said I could discuss with clinician. I asked for this conversation to happen as wanted a professionals opinion of the different meds - as no info as to why and what the differences in meds were. I then had to wait until March 24 to speak to a clinician. I specifically asked if by asking to speak to clinician would effect the placement of myself on the wait list and I was advised there would Be no impact. I finally meet the clinician in March who advised I would be able to start medication ASAP and requesting the team make contact in a week. 3 weeks pass and nothing. I left notes on my account and finally followed up with a call in which all they could do was mark it ‘urgent’. Prescription team finally email me a generic copy and paste email stating I am on the wait list, there is no update for time frames and nothing will be done. And yet, I have friends who have been with P-ukwho have been diagnosed several months after me - be prescribed last week the medication I was told I have to wait for. I also have a colleague who has competed a nhs referral, assessment and prescription in less time than I have been waiting just for the prescribing team to contact me. Do not use this service and remain in the care of the NHS.
Visited May 2023
Psychiatry-UK has not yet replied.
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Review titled A terrible service - only use for a quick fix diagnosis
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I'm appaled by this service and would not recommend anyone to use them unless they are in desperate need of a diagnosis through the NHS. They provided no duty of care to their patient, nor will they offer the correct level of support in line with the diagnosis provided. This service comes across as an outsourced money-making scheme, which should be better regulated in the way that they treat and assess their patients. - From a very disappointed service user.
Visited May 2023
Review titled Psychiatry-UK
Replied on 13 December 2023
Dear Patient Thank you for taking the time to leave a review. All patient feedback, good or bad, is very much appreciated and is shared with our teams internally. We are really sorry to hear that you have ben disappointed with our service. Our Patient Experience Team would be happy to schedule a call to discuss these issues with you in detail. If you feel this would be beneficial, please contact them at: experience@psychiatry-uk.com. Many thanks The Psychiatry-UK Team
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Review titled Still awaiting decision for referral
Rated 2 stars out of 5
by J Fahrenbruch - Posted on 15 August 2023
Psychiatry-uk was recommended to me by a close friend but so far the process of enquiring about my referral has been very frustrating. After some difficulty getting my doctor's surgery to refer me to Psychiatry-uk, rather than a local NHS service, I haven't had a response from the service to date. The original referral was sent 20th April and I followed it up by sending an enquiry on the 12th June. I was told to ask my surgery to send a follow up, as P-uk are unable to assist with referral receipt updates from patients. I contacted my surgery to check and they kindly did so on the 5th July. I sent another follow up email on the 17th July and finally received a reply on the 25th July asking me for my address so a member of the support team can look into the referral for me. However, despite my immediate reply to the request for more information, I haven't received any further information or emails regarding this matter. I am aware that the service is very busy and there are delays due to the volume and requests they receive but at this stage all I'm looking for is an update on whether or not the referral is being accepted, as this would allow me to take further steps to seek a referral to the local service instead, if the referral is not accepted. It's very frustrating not to know where I stand with the referral, as another friend of mine (who had their referral submitted later than my own) has already received confirmation that their referral has been accepted.
Visited April 2023
Review titled Psychiatry-UK
Replied on 17 August 2023
Dear Patient - Thank you for leaving a review to let us know that you are experiencing this issue. I completely understand how frustrated you must feel, and we need to get this sorted out for you as soon as possible. As a member of the Communications Team I am not permitted to access patient data, but we do have a dedicated Patient Experience Team, who will be very happy to look into this issue for you. Please reach out to them at: experience@psychiatry-uk.com. Thank you for being so patient, and I really hope we can get this sorted out for you quickly.
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Review titled Waiting more than 12 months for an appointment
Rated 1 star out of 5
by Patricia - Posted on 18 April 2024
I am incredibly disappointed with the level of service with this practice. I have been waiting for more than 12 months for an appointment since my GP referral. Anyone would be expecting to have an appointment booked by now. I have tried several times to contact them in order to obtain a waiting time for the appointment but I had no luck or was able to obtain an appointment.
Visited April 2023
Psychiatry-UK has not yet replied.
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Review titled Incredible, supportive, flexible and for me, life changing.
Rated 5 stars out of 5
by Wesley Lacey - Posted on 08 April 2023
The Psychiatrist was brilliant. They were approachable, professional, and well-versed in how to work with me effectively. My prescriber was amazing! I honestly don't think I've ever felt quite so supported and listened to by a medical professional. They were always available at the touch of a button, and nothing was too much to ask. They went above and beyond, and I'll always be grateful. If you're reading this, "Thanks, you know who you are!!!". I've already recommended PsychiatryUK to others because my experience from start to finish has been exceptional. The medication has been transformational. I've excelled and have been given an opportunity to turn my life around, and I consider myself very lucky and forever grateful! As for the Bad reviews I've read. Listen, take them with a pinch of salt. Honestly, I've never experienced healthcare to this standard. They were fast, on hand at the push of a button - very easy to get hold of either by phone, email or within the patient portal.
Visited April 2023
Review titled Psychiatry-UK
Replied on 14 April 2023
Hi Wesley - Thank you so much for your lovely feedback and for recommending P-UK. I have just shared your review on our internal organisation-wide chat, as you have noted positive support from all our teams. This will give everyone a wonderful boost as they start their weekend!