Ramsay Healthcare UK Operations Limited
Level 18, Tower 42, 25 Old Broad Street, London, EC2N 1HQPatient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2025
From arrival for day surgery to discharge later, the care I received from all the staff I encountered was polite, professional, caring, and friendly. I was fully informed about all stages of my treatment and staff were willing to take time to answer my questions.
Visited April 2025
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Good Staff - Poorly Ran
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2025
The Staff were great at Ashstead hospital however we felt we had a bad experience. Our first time there, my procedure was cancelled because the surgeon didn’t show up. The staff were very apologetic and were a great help. However, on my second visit I arrived at 7:15 however wasn’t actually taken down until 14:00. We were told when we arrived we were 4th on the list. I believe that if you are further down the list, you should have a later arrival time as I was in the hospital 12 hours.
Visited January 2025
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled A bit of a let down
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2025
I had a gastric sleeve at the oaklands, Salford and spent two nights. Most nurses didn't introduce themselves. I didn't have my bedding changed at all whilst being there Bathroom plug smelt of sewage. Staff very noisy outside my room. One nurse forgot to give me clexane injection one night.
Visited January 2025
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Amazing hospital and Staff
Rated 5 stars out of 5
by Harry Knapman - Posted on 02 March 2025
When I went in for spinal surgery in January 2025, from the moment I walked in to the hospital all the staff were so friendly and helpful. Everything was explained to me about what was going to happen during my time at the hospital. All the staff, surgeons, recovery staff, physio’s etc where all so helpful with the smallest of requests nothing was too much trouble, I would recommend New Hall hospital to anyone
Visited January 2025
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Excellence
Rated 5 stars out of 5
by Chris Arnold - Posted on 03 February 2025
I recently had a full knee replacement carried out to my right knee at the Fitzwilliam Hospital. My whole experience was excellent, the staff regardless of position or job title were extremely efficient and helpful. Most importantly the result of my knee replacement is superb. In my opinion my experience could be taken as the gold standard by which all treatment should be judged. A very big thank you to the whole team at the Fitzwilliam Hospital .
Visited December 2024
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
I have been for medial branch block injections today at Beacon Park Hospital. I was extremely nervous for my procedure however from start to finish the service was impeccable. Firstly the warm welcome on reception, followed by the amazing ward staff. Everyone was so calming as they knew how anxious I was. The consultant and the theatre nurse talked me through the entire process and procedure. The whole process was so smooth that it made me feel less anxious. If I was to have these again I would not be worried in the slightest. Amazing team, amazing staff, amazing hospital. I would highly recommend this hospital. Well done to all involved today.
Visited November 2024
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Upsetting Experience
Rated 1 star out of 5
by Rebekah Hubbard - Posted on 27 August 2024
Following a referral by my NHS doctor, I chose this hospital to attend as I had previously had a procedure done there and the waiting time of 64 days for an appointment was significantly lower than my local NHS hospital of 254 days. My appointment was moved from a Saturday morning to a weekday evening and I was only notified by a letter through the post. I could have easily missed this (given the fluctuating postal service). I attended my appointment and the doctor listened to my symptoms which I have had for 10+ years and then suggested some solutions to try. When I advised the doctor that I had tried some of the solutions in the past but unfortunately they had not alleviated my symptoms, I received an extremely abrupt reply asking what I expected him to do. He then questioned why I was even at that hospital and not my local one. When I explained about the waiting times he said that Ashtead was just a small private hospital and not an NHS one so he doesn't have any access to my notes so can't be expected to know what treatment and tests I've had previously so why was I here. At this point I was in tears and advised that I was merely pointing out I had tried some of his solutions previously and that I was not aware the hospital did not have access to my notes (given that it was an option to attend on the NHS one would presume access was possible). Even when upset I was not comforted but almost questioned why I was there. I have been in pain for so long with symptoms that are only getting worse and making life impossible I would hope for some empathy and positive direction rather than being told I was in the wrong place and being difficult. If such hospitals do not have access to NHS notes, what is the point of it being an option for referrals. It was a distressing, awful experience that has left me feeling traumatised and fearful of any further appointments.
Visited August 2024
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sharon - Posted on 01 May 2024
From pre op to post op. Everyone has been so helpful, kind and polite. Nothing is too much trouble. I've been so well looked after, and the cleanliness of the hospital is outstanding. Thank you to everyone that helped me, for my stay At Woodthorpe Hospital Nottingham. I thank you all.
Visited April 2024
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Faultless
Rated 5 stars out of 5
by Timothy - Posted on 02 April 2024
I cannot speak higher of the treatment I was given during my recent stay at this hospital. I was quite nervous about general anesthetic but was made to feel easier as it was all explained to me. The surgeon was very kind and I have had no problem with healing following all the advice given. The staff are very professional and also friendly and understanding about patient worries. Obviously no-one wants to be in hospital but my experience was faultless. Thankyou all who looked after me.
Visited March 2024
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Amazing healthcare provider
Rated 5 stars out of 5
by Rina Persaud - Posted on 20 December 2023
Although I was referred here on the NHS, the care and treatment I have received have been exemplary. All the staff are lovely and the clinical team are extremely attentive. An excellent example of how healthcare can be provided.
Visited December 2023
Ramsay Healthcare UK Operations Limited has not yet replied.