The Living Care Group
LivingCare Health Services, 4215 Park Approach, Thorpe Park, Leeds, West Yorkshire, LS15 8GBPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Living Care Group.
Reviews
-
Review titled Doesn’t listen
Rated 1 star out of 5
by Marv - Posted on 03 September 2024
Had a meeting with ENT, didn’t listen properly, put in letter to Dr, nothing I said, wouldn’t recommend this place, much better places to attend than this, the audiology dept was fine, just not the so called specialist.
Visited August 2024
The Living Care Group has not yet replied.
-
Review titled Excellent experience
Rated 5 stars out of 5
by Hannah Spalding - Posted on 10 August 2024
I attended Thorpe Park Practice today for a Gastroscopy, the nursing staff were all lovely and very reassuring and the Consultant who performed the procedure was also very pleasant, professional and efficient. I was treated in a very respectful manner and with such kindness. I was put at ease and supported throughout. An excellent service with such kind staff, thank you.
Visited August 2024
The Living Care Group has not yet replied.
-
Review titled Endoscopy at thorpe park leeds - wouldn't do it again
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
I had an endoscopy done at thorpe park - the staff who did it were lovely and made me feel comfortable. This is the positive. However.... That being said, the report that was given to me has no photos of my oesophagus/stomach so there is no way to know what is going on. Only a very brief summary of it. I was lied to by a nurse who called me for my pre-assessment who told me only gastroenterologists perform the procedure. That is a lie, it is not true, you are likely not going to get one. Therefore I couldn't ask anything about my condition and I was diagnosed with 2 things but there is no way to verify that because there are no photos of my gut to show to anyone. So not only did I go through something quite invasive and borderline traumatic, but I have no photos to show for a second opinion and I can't see a gastroenterologist to discuss. Feels like my effort was wasted and it is likely I will have to do this again somewhere else. I am not happy.
Visited June 2024
The Living Care Group has not yet replied.
-
Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I visited for a MRI scan, the care I reserved from the moment I walked in for great. The nursing staff were all very kind, caring and helpful. I would highly recommend going here to anyone that is having scans or tests done.
Visited June 2024
The Living Care Group has not yet replied.
-
Review titled Bad experience
Rated 1 star out of 5
by Paulo - Posted on 03 June 2024
My wife was booked with this company for a endoscopy, first time they don't advise her of sedation, tried with spray, she struggled and panicked. After 2 years referred again to the same company this time was said she will have sedation and not be awake, today had a call before the exame and was said she will be awake because is the company policy!!! This company looks is just to get millions from NHS!!! They said they will refer her to hospital, this is really stressful.
Visited May 2024
The Living Care Group has not yet replied.
-
Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
Referred to the hospital from my GP Received a letter for an appointment from LivingCare ( I was not made aware my referral had been redirected to them from Leeds Teaching Trust ) I called and made it clear to LivingCare that one of the consultants i refuse to see due to previous consultation I’ve had with them in the past and the consultants appalling bedside manner.. I was booked under a different consultant I got a message 3 days before that appointment had been cancelled and been rearranged I called and found out it had been rebooked in with a consultant I had asked not to see When I’ve asked to be rebooked I was told if I refuse to see the consultant they rebooked my appointment with (even though they knew I would not see this consultant ) I will be waiting over 2 months to be rebooked back in..which would make my first appointment 5 months after receiving my referral! Left with Leeds Teaching id probably seen quicker Due to this asked to be discharged from them hoping my GP can get me seen quicker elsewhere Wish to raise this issue with LivingCare however there is no information on their website how to do this
Visited May 2024
Review titled The Living Care Group
Replied on 04 May 2024
Dear Patient, Thank you for taking the time to leave your feedback around your recent experiences at LivingCare. I'm sorry you had a negative experience whilst in our care, that's certainly not something we want to hear. We take all feedback seriously and would like to investigate this. Your feedback has been left anonymously here today, however with your permission we would like to look into this in more detail to understand exactly what has happened and where possible ensure this doesn't happen to any other patients in our care. Our contact and complaints information can be found on our "leave us feedback" page at https://www.livingcare.co.uk/leave-us-feedback or for formal complaints you can email us directly on complaints@livingcare.co.uk We look forward to receiving your information and being able to discuss with you in more detail your experience and investigate this for you. Once again I'm extremely sorry to hear about your negative experiences with your help I hope we can make improvements for you or any other patients in our care in the future. Kind regards Henry The LivingCare Digital Team
-
Review titled Reassuring & very friendly
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2024
Extremely friendly and knowledgeable staff, superb facilities, was seen on time and everyone was extremely reassuring
Visited January 2024
Review titled The Living Care Group
Replied on 30 January 2024
Thank you for your feedback we are pleased to hear you had the level of care we expect to find. We will pass on your feedback to the team.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
Having visited today for a Colonoscopy, and arriving with anxiety levels through the roof, I applaud all staff concerned. From the minute I arrived, until leaving, I was treated with the utmost respect and compassion. Everyone I met, merely by their friendly and professional nature, put me at ease. Every aspect of the procedure was explained in a non medical manner, and all my questions were readily and honestly answered. Thank you to all concerned. Do I have any negatives? No.
Visited November 2023
Review titled The Living Care Group
Replied on 16 November 2023
Thank you for your feedback we are very grateful I am glad you had such a positive experience with us, it is exactly what our teams aim to do I have shared your feedback with the endoscopy teams Thank you Sarah - Director of Patient Safety
-
Review titled just fantastic service
Rated 5 stars out of 5
by wendy backhouse - Posted on 10 February 2024
the staff were great and so friendly. the communication was second to none. in a very critical world of our NHS i felt so strongly to give them 10 out of 10
Visited November 2023
Review titled The Living Care Group
Replied on 19 February 2024
Thank you for your feedback Ms Backhouse We are pleased to hear that you had such a positive visit with us I will ensure that the team receive your feedback Sarah - Director of Patient Safety
-
Review titled Terrible admin
Rated 1 star out of 5
by Ayse - Posted on 29 August 2023
Booked MRI but had to call to say I have a vertigo episode at present can I rebook. Was reluctant to rebook. She quizzed me about my vertigo and said they don't do MRIs on those who've had a gastric bypass and not with vertigo. That's why I've been referred. She's not medically trained do why is she making these decisions. She says I need further evaluation form the GP. That's why they referred me to you. For an MRI. Very poor service.
Visited August 2023
Review titled The Living Care Group
Replied on 31 August 2023
Dear patient I am sorry that you have had cause to raise concerns regarding our service and we are thankful of your feedback. Could you please email us on complaints@livingcare.co.uk so that we can look into this further for you and ensure that you are booked in for any necessary scans. Sarah Director of Patient Safety