The Living Care Group
LivingCare Health Services, 4215 Park Approach, Thorpe Park, Leeds, West Yorkshire, LS15 8GBPatient ratings and reviews
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Reviews
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Review titled Friendly staff but disorganised practice
Rated 2 stars out of 5
by Anonymous - Posted on 30 June 2023
The staff is great, but the level of services is not great. I wasn't given the full service package that I purchased and that was advertised, and on one of my visits essential equipment was missing.
Visited June 2023
Review titled The Living Care Group
Replied on 03 July 2023
I am sorry that this is what you experienced. Please could you contact us via our complaints email so that we can look into what went wrong and ensure this does not happen again Many thanks Sarah Director of Patient Safety complaints@livingacare.co.uk
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Review titled Wonderful ENT service
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
I took my 14 yr old son to LivingCare in Colton after being referred by his GP for nose bleeds. Received a call after a few days to be offered an appointment the next day. The clinic was very clean and the free parking was a bonus (we followed instructions provided in the letter to add car reg to tablet in reception). We were seen very quickly and the doctor we saw was brilliant. Explained everything really well and made sure my son was comfortable before proceeding with treatment. The healthcare support worker that assisted the doctor was great with my son also, asking him about computer games etc to keep him distracted. All in a fantastic experience and no more nose bleeds! Thanks LivingCare
Visited May 2023
Review titled The Living Care Group
Replied on 10 May 2023
Thank you for your valued feedback - we are pleased that you had a positive experience with us. I will ensure that the team hear your feedback Sarah - Director of Patient Safety
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Review titled Wonderful experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I attended at Thorpe Park clinic for an ENT appointment and was delighted with the treatment I received. The Dr was very professional and attentive and kept me informed at all times explaining in a manner I could understand. He suggested I had a procedure on the day, and the nurse in the room assisted. They reassured me before, during and after the procedure and referred me on for further testing. I couldn't be more grateful to the team who looked after me, they were kind, caring and professional throughout. I would definitely recommend Livingcare without hesitation.
Visited April 2023
Review titled The Living Care Group
Replied on 11 May 2023
Thank you for your feedback and I am pleased that you had a positive experience with us and I will ensure that your feedback is sent to the team Sarah - Director of Patient Safety
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Review titled No show
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
Arrived for appointment after a long journey all staff gone except cleaner and GP receptionist. Contracted to NHS but NHS have no control over them.
Visited March 2023
Review titled The Living Care Group
Replied on 06 March 2023
Please could you forward your details to me complaints@livingcare.co.uk as I would like to look into this Many thanks Sarah
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Review titled Confused
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2022
I was sent a txt with a consultation over the phone for next week, to say I was confused is an understatement, I called living care and enquired, the young lady was most helpful, as we delved a little deeper, it turned out to be a referral from 2 years ago, that was dealt with at the time. If this is common practice and details of referrals are not checked properly at the time, how much money is being wasted on referrals already done and have been sorted? Money that is costing the NHS additional to what has already been covered. The millions of people waiting for referrals to specific areas of medical speciality is potentially going to go up, had I not enquired then the fee would still have to be paid to the private provider as the call would have taken place. Can someone please address this? It really is not rocket science, look at the date the referral was originally made and check with GP if it’s still needed. No wonder we are in a state.
Visited November 2022
Review titled The Living Care Group
Replied on 04 November 2022
Good morning I am sorry you have had confusion over your appointment We receive appointments directly from NHS hospitals on a monthly basis and as you can imagine the backlogs from CV-19 are vast, therefore we do not discriminate against the date of the referral I can assure you that if a patient does not attend their appointment we do not receive any payment Please can you send me your details so that I can look at why the trust sent the referral to us. You can contact me on complaints@livingcare.co.uk Thank you Sarah - Director of Patient Safety
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Review titled Avoid!
Rated 1 star out of 5
by Gillian - Posted on 04 January 2023
My history with this company dates back to late November when I received the first text re an appointment at an ENT clinic in Morley for the next day. I'd no idea who they were or how they got my details but I had been waiting for some time after a GP referral, assuming the NHS would contact me ASAP. I was a bit suspicious so did nothing. Then on the 30th December they emailed me with another appointment in Morley for 24th January which I declined. I explained by email that I cannot travel there from Headingly as I am not sufficiently mobile, and asked for an appointment closer to home. The reply I received was computer generated, contained a ticket No. and a lot of publicity for "skinfinity" for which they expected me to pay £30. This made me even more uneasy. The next stressful email on 3rd January, announced that I was booked in at Morley on the 24th despite my having cancelled, or if I preferred, I could try Colton which is even further from home. This upset me so much I rang and eventually managed to speak to someone called Sarah asking to be removed from their system. She agreed to do this but at 78 years old I do not like being talked down to and called "love" and "darling" as If I were a child or demented. I am neither! I am, however, delighted to be free of this incompetent organisation that has caused me so much stress over the past two months. I cannot understand why our wonderful, trustworthy NHS, after all the dire reviews, continues to use their services.
Visited November 2022
Review titled The Living Care Group
Replied on 04 January 2023
Good evening Gillian I am sorry that you have had cause to complain about our services. As I am not in receipt of you full details I have answered your review as best I can. LivingCare are a provider of NHS based services through contracts with the Yorkshire ICB, Leeds teaching hospitals, Mid Yorkshire and Sheffield hospitals. We aim to give flexibility of appointment dates, time and locations, however with our ENT services we only offer appointments at Colton and Morely. When this is not suitable for patients their referral will be sent back to the Trust that sent them to us for them to provide a suitable alternative. Unless on a cancer 2 week wait referral all other patients should be seen within 16 weeks. I am sorry that our Skinfinity marketing materials were sent to you - if you could provide me with you full name I can review the ticket you were sent. In the meantime I have informed the head of digital services. The £30 that you refer too is a booking fee for Skinfinity patients and is no way related to NHS patients. I am sorry that the patient services team member did not speak to you in a manner that was acceptable - I have fed this back to the Head of Patient Experience who is the line manager of that department. If you have been 'removed from our system' your referral will now have been sent back to the hospital for then to send you an appointment to be seen there on site. I can assure you that our reviews here are not representative of our full patient feedback, and our current friends and family feedback scores are over 96% (National Audit data) If I can be of any more assistance please contact me on the below details Sarah Williams Director of Patient Safety complaints@livingcare.co.uk
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Review titled Poor Communication, lack of care
Rated 1 star out of 5
by Dan R - Posted on 02 November 2022
I received a referral for a Cystoscopy earlier this year for Living care . My referrals were switched on several occasions between Robin lane and Thorpe park , often at short notice . Having had little confidence in the organisation I reluctantly cancelled my appointment and explained my reasoning to the admin staff . Some months later I received another appointment, albeit at short notice to attend and knowing deep down that this was a necessity due to the problems I had been experiencing. I was called earlier that day to confirm I could be seen earlier as they had had cancelled appts. I only got there 10 mins early due to a lengthy 90 minute bus journey from home. I wasn't given any expectation of length of time nor the process. Observations were taken but I was then left in a windowless room for 20 plus minutes, until I rang the buzzer for some info. I was then told I could change in the room and as a wheelchair user the nurses would help me change etc. Consent was signed for the procedure. I then readied myself by taking off my leg plates etc waiting for the nurses , again nobody returned after indicating they would be back swiftly. For an intimate procedure the lack of communication and level of care was appalling and an hr after my entrance to the centre I got dressed and reassembled my wheelchair and left the room. The nurses said they were about to cone in but I had no faith in the procedure , the nurses and the organisation and asked to be let out, which they did reluctantly. I should have trusted my gut after the initial admin errors and will never return. I must say the nurses were all pleasant but a distinct lack of leadership and communication led me to leave this review.
Visited November 2022
Review titled The Living Care Group
Replied on 03 November 2022
Good evening I apologise that you have had a negative experience during our care, and I am disappointed to hear of your experience and would like to look into this further for you Please could you email complaints@livingcare.co.uk with your personal details so that we can investigate Thank you Sarah Director of Patient Safety