Westcliffe Health Innovations Ltd
Westcliffe Medical Centre, Westcliffe Road, Shipley, West Yorkshire, BD18 3EEPatient ratings and reviews
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Reviews
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Review titled Phone consultation
Rated 3 stars out of 5
by Elizabeth - Posted on 30 November 2024
I had a prebooked phone consultation at 8am on a Saturday morning. I was at my phone by 7:30am, 8 o'clock came and went and there was no call, at 8:35 I received a text saying I had missed the call and they would try again in 30 minutes. At first I thought maybe there was a problem with my phone so I got someone to call it, it worked fine. Then it got to just after 9am and I received yet another message saying I had missed the call again and that I had to call the number in the message to rebook. I hadn't received a single phone call. Either they tried calling the wrong number or they didn't actually try calling at all. I tried to call the number provided in the message so I could get this all sorted, however, when I did it just said the number was not available and to try again later. This is not what I would call good service at all.
Visited November 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 30 November 2024
Dear Elizabeth I am sorry for your experience of our service. Unfortunately without knowing your full name I am unable to investigate what you have reported. I am therefore unable to provide an explanation. If you could please leave me your name by ringing 01274 623000. I can then look into the matter. Thank you. Julie Winterbottom
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Review titled A great place to be referred to.
Rated 5 stars out of 5
by P. Flett - Posted on 09 November 2024
I attended for an Endoscopy on the 08/11/2024, having previously attended the hearing clinic which had always been great. I am delighted to say that my experience on the day was the same, great. The medical team on duty were, fantastic!! from start to finish, in every way, approachable, friendly, giving help and guidance through each stage of my visit and most attentive without exception. I have no hesitation in recommending Westcliffe Health Innovations to anyone being offered an appointment to attend.
Visited November 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 12 November 2024
Thank you so much for your comments. It really does make a difference to us knowing we are getting things right. All comments from patients are fed back to staff. Thank you for taking the time to let us know of your experience.
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Review titled No country for old men
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2024
The letter I received requiring me to attend a location I would find difficult to access telling me I require plastic surgery for a lesion that has been sampled but no results furnished is not good patient care and fills me with doubt and uncertainty.
Visited October 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 21 October 2024
Dear patient I am sorry to learn of your disappointment with our service, clearly this is not what we would want for you. It is difficult for me to comment further without more detail of your case to know what has gone wrong and why. If you could please contact our offices we would should be able to help, even if only to explain why the situation is as it is, if that is the case. Thank you.
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Review titled Fantastic service
Rated 5 stars out of 5
by Steve - Posted on 29 August 2024
This is my first time as a patient (endosopy) but have taken my father numerous times and the people, place and service have been lovely
Visited August 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 03 September 2024
Thank you so much for taking the time to comment on our service. We re so pleased to have provided a good experience.
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Review titled Amazing
Rated 5 stars out of 5
by Jodie - Posted on 14 June 2024
I was referred for a endoscopy after stomach issues by my GP, all the staff were amazing, they really calmed my nerves and answered any questions I had, the procedure was over in 5 mins and I never felt a thing, such lovely members of staff everyone of them
Visited June 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 19 June 2024
Dear Jodie Thank you so much for taking the time to feedback to us. We are delighted that you had a good experience of our service. This will be fedback to staff.
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Review titled Kind and reassuring treatment
Rated 5 stars out of 5
by Western - Posted on 26 May 2024
I attended the centre as I was fast tracked for an endoscopy. The staff were kind and polite from the very first phone call. I had a short wait for my procedure but this was understandable because the centre was very busy. Once I was seen the nurses and the consultant were excellent. I was rather nervous but everybody I met explained everything well in a reassuring way. The procedure went well and I was even given tea and biscuits in recovery. Thank you for helping with my nerves and treating me with such skill, care and respect.
Visited May 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 28 May 2024
Dear Patient Thank you very much for taking the time to provide such positive feedback. This means a lot to us and our staff. We are pleased that we got everything right for you. Your feedback will be passed to staff.
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Review titled Excellent Clinic
Rated 4 stars out of 5
by Dennis - Posted on 10 April 2024
Had a small plastic surgery procedure that has been waiting to be carried out by my GP or hospital for two years. This morning the procedure was explained by the surgeon before being carried out and all was completed in 45min with excellent efficiency. Thank you to all staff involved.
Visited April 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 07 May 2024
Dear Dennis Thank you for your feedback. We are pleased that you had such a positive experience. Your comments will be fed back to our staff. It will mean a lot to them.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
It may have the shortest queue for ENT but they lose you in the system then are completely unable to return your calls when they promise they will. 5 months, no follow up appointment issued and nobody has returned my 3 phone calls. Would have been better waiting longer for an appointment elsewhere. I may have been seen by now.
Visited January 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 11 January 2024
We are sorry to hear of your experience of this service and thank you for taking the time to raise the matter. There are 2 ENT service providers based at the Eccleshill site, next door to each other. So firstly we need to confirm exactly which service you have attended then this matter can be fully investigated. If you are able to contact us with your name we can then look into exactly what has gone wrong and provide a more detailed response. If you could please email your name to westliffe.hi@nhs.net and mark the email for the attention of Julie Winterbottom. Thank you.
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Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Went along with my son for his appointment. The appointments he had were all on time and fantastic consultants and support staff who were very thorough and explained everything very well and down to earth!
Visited October 2023
Review titled Westcliffe Health Innovations Ltd
Replied on 21 November 2023
Thank you so much for taking the time to leave us a positive review. This is really appreciated by our team, who aim to provide that exact patient experience.