Westcliffe Health Innovations Ltd
Westcliffe Medical Centre, Westcliffe Road, Shipley, West Yorkshire, BD18 3EEPatient ratings and reviews
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Reviews
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
It may have the shortest queue for ENT but they lose you in the system then are completely unable to return your calls when they promise they will. 5 months, no follow up appointment issued and nobody has returned my 3 phone calls. Would have been better waiting longer for an appointment elsewhere. I may have been seen by now.
Visited January 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 11 January 2024
We are sorry to hear of your experience of this service and thank you for taking the time to raise the matter. There are 2 ENT service providers based at the Eccleshill site, next door to each other. So firstly we need to confirm exactly which service you have attended then this matter can be fully investigated. If you are able to contact us with your name we can then look into exactly what has gone wrong and provide a more detailed response. If you could please email your name to westliffe.hi@nhs.net and mark the email for the attention of Julie Winterbottom. Thank you.
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Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Went along with my son for his appointment. The appointments he had were all on time and fantastic consultants and support staff who were very thorough and explained everything very well and down to earth!
Visited October 2023
Review titled Westcliffe Health Innovations Ltd
Replied on 21 November 2023
Thank you so much for taking the time to leave us a positive review. This is really appreciated by our team, who aim to provide that exact patient experience.