Asda Pharmacy
UNIT 9 TURNER RISE, PETROLEA CLOSE, COLCHESTER, ESSEX, CO4 5TUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2024
I went to Asda pharmacy to get my private prescription… only to be told this prescription wasn’t valid… it was a photocopy.. I questioned this… was told the consultant’s signature was done using the wrong pen! It ‘looked’ like a photocopy!!Who even checks if it’s been signed using a certain pen!! I had to travel 10+ miles to another pharmacy who didn’t even question this private prescription/or signature..disgusting with how I was treated!
Visited January 2024
Asda Pharmacy has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Katie - Posted on 11 January 2024
Hey there I came yesterday to pick up a prescription for my nana and one of the staff was rude and judgemental and was very unprofessional and kept giving me weird looks as well I would highly not recommend
Visited January 2024
Asda Pharmacy has not yet replied.
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Review titled Absolutely Useless
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2023
No matter when order your medication, it is never ready. In general staff are rude and u helpful. Always told to come back whilst they prep your meds.collect your drugs at 12 and they tell you to come back after 1300 as they have a break in half hour, they refuse to do anything half hour before. Never had a good experience in years.
Visited December 2023
Review titled Asda Pharmacy
Replied on 02 January 2024
Hi, could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext
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Review titled Awful
Rated 1 star out of 5
by Linzi - Posted on 01 December 2023
Slow service, prescription not downloaded despite receiving it several hours earlier, poor customer service. No apology when asked why it wasn’t ready, simply said, “well it’s only just been downloaded!”
Visited December 2023
Asda Pharmacy has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by J. Clarks - Posted on 22 December 2023
For the sake of a few moments to text me my flu jab could not be administered I wasted a whole hour travelling to the store. On arrival found there was no one qualified to administer the jab and the Pharmacist had not had the courtesy to contacted anyone with an appointment. Could not guarantee when someone would be available who could administer the vaccine. Totally unacceptable.
Visited December 2023
Review titled Asda Pharmacy
Replied on 01 January 2024
Hi there. I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Harps
Provided by Yext
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Review titled Poor Online Booking Service
Rated 1 star out of 5
by IAN FISH - Posted on 01 November 2023
Booked online, turned up to find the pharmacist wasn't there, rebooked for another time, phoned up to make sure they were going to be available, the staff said they couldn't guarantee the pharmacist would be there... I gave up in the end..! I can't keep taking time off work! get it sorted ASDA please.
Visited November 2023
Asda Pharmacy has not yet replied.
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Review titled Returns not accepted
Rated 2 stars out of 5
by Jan E - Posted on 25 November 2023
Asda Horwich, Bolton. I purchased my mum eye drops for £17 which were recommended by a helpful pharmacist. Unfortunately my mum had tried the same ingredients in another eye drop but under a different brand and they didn’t work for her. When I tried to return the following day they refused point blank to take them back as they would have to ‘throw them away’. The box had not been opened and therefore the seal was intact. I’m £17 out of pocket and when I look at other chemists, for example Tesco, they do take them back! I wasn’t rude but they knew I was disgruntled and I will stick to my word and go elsewhere in future which is a shame as the first pharmacist was lovely. Just crazy internal politics!
Visited November 2023
Asda Pharmacy has not yet replied.
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Review titled Dreadfully sloe
Rated 1 star out of 5
by Graham Hunt - Posted on 13 November 2023
When I arrived there were 3 queuing and six waiting. The counter isn’t manned and when some one comes out they speak to the head of the queue. Everywhere else there is a permanent person on the counter, who pass requests through to others to fulfil prescriptions. I am going to look for an alternative pharmacy
Visited November 2023
Asda Pharmacy has not yet replied.
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Review titled Awful & unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Arrived to pick up a prescription to see the shutters on cuboards were down once I got the attention of two ladies in back to be told pharmacist on a break in middle of afternoon and told there not allowed to hand prescriptions over or sell anything off shelf
Visited November 2023
Review titled Asda Pharmacy
Replied on 20 November 2023
Thanks for taking the time to leave a review, have a lovely day and take care -Hope
Provided by Yext
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Review titled unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I have come into Asda tilbury pharmacy today to pick up my online order which I was embarrassed about already to have the 1st lady shout out what it was I was picking up and the 2nd lady who got my order to talk as lould as she could how i have to take it and talk about my personal circumstances, I’m very disgusted by the way they were it was very unprofessional I will never use this service again
Visited October 2023
Asda Pharmacy has not yet replied.