Asda Pharmacy
UNIT 9 TURNER RISE, PETROLEA CLOSE, COLCHESTER, ESSEX, CO4 5TUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Asda Pharmacy.
Reviews
-
Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
3 days back and forward still not got full prescription never known and pharmacy to that disorganised get told to seat and wait for prescription for 45 mins and then get told its not done someone needs to go in there and sort out Swanley pharmacy because it is shambolic people waiting for medicines for days I thin not sorted out people might just help there self's it would quickly
Visited June 2023
Review titled Asda Pharmacy
Replied on 28 June 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
-
Review titled Grumpy staff and pharmacists; stock levels inconsistent
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
The staff are very rude. They speak to customers as though they are five years old. Just because some one needs medicine or is unwell does not mean they are also stupid but that is how costumers here are treated. Staff and pharmacists stand around behind the counter talking about their weekend or tv programmes and do not serve. When they do eventually serve they are rude and dismissive. The pharmacists are disinterested. They are not sympathetic or even pleasant. They make customers feel as though they are inconveniencing them just because they have a question. The stock in the pharmacy is not kept up to date as they rarely have a complete prescription or across the counter pharmacy meds. A young man came in asking for his mums prescription. The lady behind the counter was very dismissive. She used a very disparaging tone and said ‘I only came in half an hour ago I don’t know’. Then stood and glared at him. She didn’t ask anyone else about the prescription. He was so embarrassed he left and the pharmacist who should know better did nothing. Probably because she was too busy being very condescending to another customer. Even if people ask what the staff think are silly questions they should still be understanding and helpful. People are there to pick up medicine for a child, parent, sibling, friend who might be really sick. The people who work in this pharmacy show no patience, emotion nor empathy nor even common courtesy. They are rude and dismissive and should not be working in an environment where people need a smile and a little bit of compassion if they cannot provide that. The staff and pharmacists here need reviewed. Their tone, approach and attitudes need reigned in and changed.
Visited June 2023
Review titled Asda Pharmacy
Replied on 27 June 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
-
Review titled Shocking service every time
Rated 1 star out of 5
by Julie Graham - Posted on 01 June 2023
My carer spends 25mins in a queue every week trying to get my weekly prescription. The staff are more interested in talking amongst themselves, never apologise for any mistakes, and make collecting your meds as difficult as possible for customers. They often tell my carer the meds aren't there only to find them if my carer insists they look again. They never have scripts ready despite being electronically sent every week. When my next scripts are due for renewal I'm definitely changing chemist
Visited May 2023
Asda Pharmacy has not yet replied.
-
Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I never leave reviews as you can catch someone on a bad day but I have to say with Asda Pharmacy everyday is a bad day, such a shame as they were great. They never order your prescriptions on time, everything is always out of stock. Three or four visits every time you need your medication it is a total shambles and your left for what seems a life time before your acknowledged and served when there is no one else in the store. I appreciate some medication are limited but it happens every single time its a lottery if you going to get them or not. Phone service would be great to tell you meds are not available rather then waiting for you to arrive days later. Come on Asda its just not good enough! I now go to another pharmacy, professional, friendly and most of all helpful, long may that continue.
Visited May 2023
Asda Pharmacy has not yet replied.
-
Review titled Awful service
Rated 1 star out of 5
by John W - Posted on 05 August 2023
Have to go in twice- once to ask them for prescription, then again 3 days later to collect. No way of calling ahead, phone is never answered. Staff completely uninterested, don’t seem to care, if something was needed urgently, they say to go somewhere else.
Visited May 2023
Review titled Asda Pharmacy
Replied on 19 December 2023
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home.
-
Review titled Never known a pharmacy like it!
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Trying to get a prescription from asda pharmacy is an absolute joke! Doesn't matter which asda pharmacy you use, they are all the same. If you get your prescription sent there, they won't get it printed until you arrive and then are told ridiculous waiting times. When I went to an independent pharmacy my prescription took 2 minutes to be done but take asda minimum 20 minutes to complete a prescription even for one item! I would never recommend asda pharmacy
Visited May 2023
Review titled Asda Pharmacy
Replied on 19 December 2023
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home.
-
Review titled Terrible experience and Manager highly unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Will leave you without epilepsy medication for weeks due mistakes and they think its a laughing matter when you raise concerns. Asda Seaham Pharmacy Totally unprofessional and manager shows no respect or dignity to customers when express concerns. No duty of care given
Visited April 2023
Asda Pharmacy has not yet replied.
-
Review titled Rude personal
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
I've experienced to be treated rude from one of asda pharmacists (Boston) brach. The lady took my money but util she was getting receipt ready i asked to give me bigger pack of tablets. She made unhappy face and said she will need to get refund. Then she return money tablets costs but still was keeping in hand my money. So, obviously she didn't give me change from first transaction but returned refund of price of tablets. I told her she should returnt whole amount back, however she was going over me aggressivly rising voice telling that is my change. I asked her again to check as i weren't paid change from first transaction. She made unhappy face and said, that my money. Then come her collegue who was the wittess of whole act. And she confirmed what i told. Then i received my money back. The pharmacist was unpolite. She even told me sorry... it is not first time she is rude to me. My opinion, if she can't work with people do not do it
Visited April 2023
Asda Pharmacy has not yet replied.
-
Review titled Pharmacist poor skills
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Pharmacist talk in a rude way and take hours to prepare medicine . Pharmacist was taking about her personal issue to another sales assistant while customers waiting . Already changed the pharmacy.
Visited April 2023
Review titled Asda Pharmacy
Replied on 19 December 2023
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home.
-
Review titled Do not use text service
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
I have my rx at Asda Hessle Rd they send me a text to say it's ready , every time I go they tell me oh when you receive that text that means we've just received your prescription from your doctor. The text clearly states your prescription Is ready for collection. It is then a good half hour if they have the items in for them to sort it. Even if I leave it 48 hours after the text it isn't ready or they don't have the items in. These are the same items every month. The lady behind the counter is more interested in telling customers how busy her day had been and what she is going to do when she gets home. There can be 10 people in the que and she will have a full blown conversation. I have waited 20 mins just to ask for my prescription to be then told to go do some shopping and come back in 30 mins. I can't walk for 30 mins. Sort your text service out send a message saying items not in save us all queuing for nothing.
Visited March 2023
Review titled Asda Pharmacy
Replied on 19 December 2023
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home.