Asda Pharmacy
UNIT 9 TURNER RISE, PETROLEA CLOSE, COLCHESTER, ESSEX, CO4 5TUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Flu vaccine
Rated 3 stars out of 5
by Anonymous - Posted on 24 September 2022
Turned up for Flu Vaccine which I booked online and when I arrived after waiting 10 mins to be served, I was told they have no vaccine’s available and this was a data issue. Didn’t even get an email from Asda to say appointment could not go ahead. Customer service very poor
Visited September 2022
Review titled Asda Pharmacy
Replied on 07 October 2022
We are sorry that you were not happy with your experience at our Colchester pharmacy, and we are grateful for your feedback. If it was not this pharmacy, please let us know We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2022
Regularly wait 15-30 minutes to pick up prescriptions for my disabled daughter. Suffer from leg pain but nowhere to sit while waiting would not recommend
Visited August 2022
Review titled Asda Pharmacy
Replied on 08 August 2022
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
I waited an hour for my prescription with 2 people waiting in front of me - pharmacist very slow and person in front of me with baby was distressed, whilst person on till was very apologetic. I was asked to come back in 2 days to pick up the remainder of my prescription. In 2 days they were unable to fulfil my prescription or provide me with suitable alternative (was offered double dose / unlicensed alternative. I couldn't hear the pharmacist behind the mask, screen and standing a metre back and the person on till had to transcribe what was said. Both came across unsympathetic and did not have a suitable alternative solution. I was left without my full prescription and unable to go elsewhere as I'd started what was provided. I was financially out of pocket as I would have had to ask my GP to request a prescription elsewhere at additional cost of prescription. I've not had issues before now, but this has left me upset - I left the pharmacy in tears and am now looking for a new pharmacy.
Visited August 2022
Review titled Asda Pharmacy
Replied on 04 August 2022
We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. Please can you confirm this was the Colchester pharmacy? We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.