Boots
UNIT 2 CASTLE D/TRICT CTR, SUMMER LANE, WESTON SUPER MARE, BS24 7AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service and getting worse
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Have been using Boots Pharmacy for years as it is the only pharmacy in our village. have had constant problems with them, staff are rude and unhelpful. went to pick up my prescription 2 weeks after it had been put in and was told i couldn't have it for another week as they were only going to do it on a certain date as it was more convenient for them. They do not take into consideration the needs of the clients. they tell us they are short staffed but there are always 5 or more staff standing out back in full view of customers just laughing and messing around but not serving customers. they also never answer the phone so it is impossible for people with limited mobility to call and check if their prescription is ready and have to go round to find their prescription has not been looked at.
Visited June 2023
Boots has not yet replied.
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Review titled not 'fit for purpose', avoid.
Rated 1 star out of 5
by joules - Posted on 27 May 2023
[sorry,capitals key not working] this review is about boots nationwide prescription delivery service based in leicester, not the local service that the other reviews refer to. it does look like there is a general theme of 1 out of 5 stars though. i requested my usual 8 items & got an email ackowledgement. this was followed soon after by an 'amendment' email stating that one of the items had not been signed off by gp , instructing me to contact my surgery. before ringing the surgery & further clogging up their phone lines i rang boots to check first. hey-ho the person who answered & checked the status of my order said yes they had recieved the gp sign off with all the other items & yes, it was in stock and was at a loss to explain why i had been emailed. the reason i had checked was that this error occurs with almost every repeats request i've made. i have made numerous phone calls & sent numerous emails to my surgery because boots has instructed me to do so & not once was it correct, that an item wasn't signed off. the nhs is so stretched & gp surgery's struggling to cope with real priorities without my having to wait my turn on a phone line with minutiae all because boots can't do their job, which is afterall, their raison d'etre. the review guidelines state to provide facts about one issue & not historical problems. the reason i've referred to the history of the issue is that in isolation, my issue is very forgivable, even if a few times, we are all human & mistakes happen. without reference to previous incidents tho' the context is lost.
Visited April 2023
Boots has not yet replied.
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Review titled Tried Boots online repeat prescription service...
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I tried Boots online repeat prescription service for the first time. After a week of no contact I got an email saying they could not complete my prescription order because the doctor had refused my prescription. I phoned my GP, who said it had been issued 6 days before, and just sent to a different local Boots than the one I had selected. I collected it... no real problem. Then I went online to check that Boots would be trying again for me next next month, but found my account status was 'No current orders'. No other info. Could I just wait and see, or would I have to order again? I emailed boots online with all my info, and asking for clarification. I received a short automated email saying go online because we won't reply to this email. I tried another email, and a CS rep (or machine) emailed back, saying that they (CS) could not access my patient record to help, so I would have to ask in the shop. I had already asked in the shop and they did not know what could have gone wrong. My problem was not with a shop, it was with the online prescription service which had told me they could not complete my prescription order. CS had obviously not bothered to read my emails. I have deleted my Boots online prescription service account as I have zero faith that they can do the job.
Visited March 2023
Boots has not yet replied.
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Review titled Atrocious Service!
Rated 1 star out of 5
by Disgusted! - Posted on 12 November 2022
My family have used Halewood Boots Pharmacy for many years, absolutely brilliant staff and service. Sadly not any more! Original staff nowhere to be seen - all replaced by unknown people, who seem to change every time I go in. They'd had my prescriptions for three days - no action taken. We used to get a ready text before.. None received, so I went in - told " you have to wait ½ hour, it's only been in for 3 days, not ready". Next person told to wait 1 hour, or come back next day!! Not ready!! One of my medicines - is marked by my GP as having to be a specific manufacturer's make.. This is for unacceptable medical allergic reactions from other brands. Again I was told, " it wasn't available from Boots, only alternative makes available". I declined, had enough with unacceptable reactions. Checks I've made have proven that the ones offered are the cheapest available. And not potentially the most reliable or medically suitable. I accepted my two other agreeable Med's and advised staff that in future I would go elsewhere, they weren't concerned! Just raised eyebrows. I know that the NHS has asked for cheaper Meds to be prescribed - but not at the risk to, or the detriment of a patient's health! My GP is the one who pays the Piper! It's not for 'Boots' staff to override my GP's request or potentially damage my health. I will definitely now move to another 'independent' local pharmacy!
Visited November 2022
Boots has not yet replied.
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Review titled Horrendous, disgraceful, unethical
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
My 84 years old mother relies on her medication and we were enticed to register with Boots online service. It took then 5 days to send us an email on Friday 6pm to tell us they have not recieved the prescription from the surgery by which time my mother was out of medication. On Monday, we contacted the surgery who issues an urgent prescription and Boots pharmacy said it takes 48hrs to prepare it despite the urgency. Unethical uncaring unprofessional disgraceful organization - they should have their licence withdrawn
Visited October 2022
Boots has not yet replied.
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Review titled Falmouth Boots is filthy.
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
As above. Falmouth Boots is filthy. Dirt and dust on shelves, understocked. Huge queues. Disgraceful
Visited October 2022
Boots has not yet replied.
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Review titled Wait times terrible
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2022
Dropped of a prescription on a Friday went back Sunday and it still wasn't ready. Had to wait 40mins for them to make it up. No one has time to be standing 40 mins to pick up things. Some people are less fortunate and have to work longer hours nowadays so as a result have less time to themselves and have far more health problems than I. That would eat in to alot of there free time
Visited October 2022
Boots has not yet replied.
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Review titled Avoid like the plague
Rated 1 star out of 5
by Mrs R Willis - Posted on 21 September 2022
Booked a flu jab in early August at Boots Pharmacy, Norton, Stockton on Tees. Got copious emails confirming and exhorting me not to miss the appointment. I am in the vulnerable category and had to drive a round trip of over 15 miles to arrive for my eagerly-awaited appointment Told in an off-hand way that there had been a "mix up" and the pharmacist had been "trying to ring as many people as possible" to tell them not to come in. I have a modern phone which takes incoming calls and received no such phone call, nor did I get an email to this effect. It transpired then that the pharmacist was not in - begs the question how he/she/it had been trying to phone people? I was offered a "walk in" over the week-end. Considering I had booked a personal timed appointment I did not want this latest offer and walked out. In another shop in Norton I was told that apparently the said Boots Pharmacy at the week-end previously had been exhorting customers coming in to buy whatever goods, to have a flu jab. Could be they had no vaccine after this practice and an over-worked pharmacist? Most flu vaccination appointments are taken until end-November which would mean my staying in with no one to shop for me. Going to Tesco because I got a cancellation in 2 days' time. Will not, ever, ever go to Boots pharmacy or recommend anyone else to do so. What staff fail to appreciated, or care about, is their ineptitude and could-not-care-less attitude has repercussions for real people.
Visited September 2022
Boots has not yet replied.
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Review titled Disgraceful stopping of service for repeat prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2022
Usually my repeat prescription is automatically reordered by Boots to collect after 28 days. I was told today that Boots are stopping this service and that I would have to visit the pharmacy 10 days beforehand to reorder or download their app on a smart phone. It's a 10 mile drive to my nearest pharmacy and impossible for the elderly who may not have a smart phone or NHS account.
Visited July 2022
Boots has not yet replied.
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Review titled Pharmacy shambles
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2022
Went in to get my prescription that they had for 10 days , waited to be seen in a huge line for 25 minutes , the 2 staff members gossiping away with no urgency to serve, when I did get called next I was told my medication was not ready, it was not items that need to be ordered, was told it would be 5 mins to then wait another 30 mins, I told the girl I had 2 items , after being in the pharmacy now for an hour I get a bag, get home only one item in the bag I then had to go back , wait again to be seen while they was busy chatting, no apology just they laughed and handed me the other item….boots in the lexicon Bracknell service in pharmacy is abismil no customer care at all no one acknowledges you in the line you should not have to wait an hour for a script that should of been ready days ago, who’s employing these people they have no skills and should not be chatting away for 10/15 mins then decide to serve the next customer like it’s a chore and we should not be there
Visited June 2022
Boots has not yet replied.