Cohens Chemist
47A HIGH STREET, STANDISH, WIGAN, WN6 0HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
After waiting for a considerable amount of time to get my prescription, I was charged the wrong amount and received a very rude phone call from the pharmacist demanding I go back in and pay. I explained that I work until after 6 when the pharmacy closest, to which I received a very patronising response about whether I had understood what he had said. I asked if I could pay over the phone, which he couldn't. I pointed out that no one mentioned this while I was there and was told that staff were 'learning'. Will be looking at changing where my prescriptions are sent to, and am still shocked by such unprofessional service. I can forgive the incompetence, as mistakes happen, but not the aftermath.
Visited April 2024
Review titled Cohens Chemist
Replied on 25 April 2024
This has been left under the wrong pharmacy the complaint is in regards to a pharmacy in Morecambe not Wigan
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Review titled Previous review entitled 'Incompetent'
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2024
Apologies, the previous review entitled 'Incompetent' was written in regards to the Fylde branch not the Wigan branch. Unfortunately the NHS website does not appear to give an option to edit this.
Visited April 2024
Review titled Cohens Chemist
Replied on 22 April 2024
Unable to respond correctly as we are not aware which pharmacy this relates to - we have several pharmacies in this area and the person complaining has not identified the pharmacy in question. After reading your first submission I would like to apologise for the level of service you received and the attitude of the staff members who contacted you. If you would like us to investigate this further please contact our head office so we can ascertain the correct pharmacy and look into this further 01204 473100
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Review titled Good customer service
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2024
I visited Cheetham hill branch first time and customer service was so good specially the hijabi girl in the counter laraib provide extraordinary service.
Visited February 2024
Review titled Cohens Chemist
Replied on 20 February 2024
Logged under the wrong branch - should be Cheetham Hill Manchester not Wigan Thank you very such for leaving this feedback we appreciate it. We are very pleased to read that you are happy with the service the team are providing. We will ensure your feedback is forwarded on to the team in the pharmacy and I am sure they will also appreciate it. Thank you once again. The Cohens Group
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
I needed to refer a matter to the pharmacist concerning a private matter and when the assistant spoke to her, the pharmacist then spoke loudly across the barrier to me. There was no face to face discussion as the barrier is so high I couldn’t even see her and she didn’t bother coming to the counter. She asked me for my condition and name of medication I was on - at what point did she think that this information was ok for everyone to hear?!
Visited January 2024
Review titled Cohens Chemist
Replied on 03 January 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and asked them to look into the behaviour of the pharmacist on duty and asked her to rectify the issues you have experienced. I am very sorry for any embarrassment and frustration this incident had caused. We hope next time you use Cohens you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Worst Chemist Ever Used
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
They are always giving us the prescription with items missing and take over a week to make up prescriptions sent over by the doctor. When challenged over receiving the prescription and having a month supply missing for 3 different medications we were called liars. the whole chemist is a mess and there is no way they have any idea of stock levels as medications not stored away properly.
Visited January 2024
Review titled Cohens Chemist
Replied on 09 February 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. We hope next time you use Cohens you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Lack of medicine
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Today, I had taken my son to visit the Doctor, who prescribed him amoxicillin. This is probably the 2nd or 3rd time that I have visited this chemist, because its local and literally round the corner from my home. However, every time I have gone into the chemist with a prescription, I always get told that there isn't anything in stock, with no guarantee that it will be in later that day or tomorrow etc. I understand this is a very small chemist in comparison to others across the area but I am not having that they don't have the medicine in the shop. This isn't the fault of the staff but this does need to be addressed and needs to be rectified.
Visited December 2023
Review titled Cohens Chemist
Replied on 12 December 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into the issues with the availability of medication in branch. Sometimes medication does go on the shortage list and we can struggle to obtain the quantities required by patients but this should be effectively communicated to our patients and I am sorry if this has not been the case. I apologise for the frustration these issues have caused you. Thank you for bringing this to our attention. The Cohens Group
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Review titled Incompetent organisation
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
I require medication for my diabetes every month. Last month I ordered my repeats and two weeks later it had just been processed. I thought this was bad but then this happened. This month I ordered it three weeks ago and it still hadn’t been processed when I went into the pharmacist. The medication is my lifeline and due to the incompetence of this chemist I’m having to rely on doing finger blood tests rather than using my sensor while I wait for them to sort out my ‘lost prescription’. A suggestion of going to another branch is unsatisfactory and not a solution. I strongly recommend anybody reading this post switches pharmacy. I will be in due course but will wait to see how soon my present prescription (ordered on 6 November) takes to arrive. I will post an update. A truly appalling service!
Visited November 2023
Review titled Cohens Chemist
Replied on 24 November 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and asked them to look into the issues you have experienced. We are keen to rectify this issue as soon as possible for you, if you wish to discuss this issue with the manager of the pharmacy please contact the pharmacy on 01257 422574 she is more than willing to find out what has happened. I am sorry that because of the issues you have experienced you have now chosen to use another pharmacy, if you do use Cohens again in the future I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Best Pharmacy
Rated 5 stars out of 5
by JTW - Posted on 13 October 2023
Hi, Visited chemist on Wed. 11/10/23 and received the best pharmacy experience ever and I am near 80 yrs of age. Pharmacy staff are courteous, efficient and helpful. The pharmacist is outstanding on every professional level 5/5. Thank you. J
Visited October 2023
Review titled Cohens Chemist
Replied on 16 October 2023
Thank you very such for leaving this feedback we appreciate it. We are very pleased to read that you are happy with the service the team are providing. We will ensure your feedback is forwarded on to the team in the pharmacy and I am sure they will also appreciate it. Thank you once again. The Cohens Group
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Review titled No further deliveries
Rated 1 star out of 5
by Michael Pickering - Posted on 09 September 2023
Without any explanation or apology, this pharmacy is no longer delivering medication. When I called my local chemist all I got was a shrug of the shoulders with an attitude of take it or leave it.
Visited September 2023
Review titled Cohens Chemist
Replied on 11 September 2023
Thank you for your feedback. We have unfortunately had to review the criteria for our delivery service so we can continue to offer a free delivery service for the patients that most need it. We are asking patient to discuss their circumstances with the team so they can ascertain of they meet the new criteria. Each patient will be reviewed on a one to basis. I am very sorry if the changes were not communicated to you in a effective and timely manner. I will advise the manager of the staff's attitude towards you so this can be taken forward with them. Please accept my sincere apologies on behalf of Cohens Chemist
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Review titled Sent only half my prescription.
Rated 1 star out of 5
by Martin - Posted on 13 September 2023
Sent only one month's supply of my prescription instead of two. When I went back to them they flatly refused to believe me and claimed that 2 months supply had been sent. They would not make up the shortfall, so I am now left without my prescribed drugs for a month.
Visited August 2023
Review titled Cohens Chemist
Replied on 14 September 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. Pharmacies have robust process in place so they can account for medication dispensed to patients - I am very sorry you have been left short of medication and that the pharmacy feels that they have dispesended it correctly to you. If you want this issue investigated I would recommend you call the pharmacy and ask to speak to the pharmacist manager who I am sure would be more than happy to talk to you about this issue, you could discuss with them conducting an investigation into this issue for you - with limited details in your feedback I am unable to assist further unfortunately. If you are not happy talking to the pharmacy you could contact our head office on 01204 473100 option 7. I would suggest if you are short of medication until this is resolved, speak to your GP and ask them to write another script to cover your shortfall. Thank you for bringing this to our attention. The Cohens Group