GRAHAM YOUNG PHARMACY
681 LINCOLN ROAD, PETERBOROUGH, CAMBRIDGESHIRE, PE1 3HAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about GRAHAM YOUNG PHARMACY.
Reviews
-
Review titled Absolute joke
Rated 1 star out of 5
by Grace-Marie Meadows - Posted on 21 March 2023
Waited on hold for over an hour, for them to answer the phone and seemingly leave it on the side? I can hear everything that's going on in the pharmacy, and no one can hear me literally shouting down the phone for someone to notice what they've done. I've been doing this for nearly 20min now. And since the change over, everytime I've been into the surgery the wait has been ridiculous. 0 out of 5, can't wait to change doctors.
Visited March 2023
Review titled GRAHAM YOUNG PHARMACY
Replied on 26 April 2023
Thank you for sharing your feedback. We are sorry that your experience was not as expected. At Graham Young Pharmacy we strive to provide the best experience we can for our patients. We were settling into changes being made and have now settled well. Service is now back on track as usual. Hope to see you back.
-
Review titled Impossible to speak to anyone who knows anything
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I requested a prescription for delivery as I’m currently having radiotherapy. This wasn’t delivered before the weekend, despite assurances to the contrary. I have been without medication for three days. I cannot get through on the phone (queuing for 55 minutes) emails are not answered, and there’s usually a queue of at least an hour in store. I’ve worked in healthcare for six years and never experienced anything like this before.
Visited February 2023
Review titled GRAHAM YOUNG PHARMACY
Replied on 26 April 2023
Thank you for sharing your feedback. We are sorry that your experience was not as expected. At Graham Young Pharmacy we strive to provide the best experience we can for our patients. We were settling into changes being made and have now settled well. Service is now back on track as usual. Hope to see you back.
-
Review titled Long queue and wait time
Rated 1 star out of 5
by Paul Beeby - Posted on 04 January 2023
System and process appears not to be working well. Long queue and long waiting time. Customer facing staff having to deal with frustrated customers. A very bad customer experience.
Visited January 2023
Review titled GRAHAM YOUNG PHARMACY
Replied on 26 April 2023
Thank you for sharing your feedback. We understand your frustration and apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. We have been settling into changes being made and have now settled well. Service is now back on track as usual. Hope to see you soon.
-
Review titled Gone to the dogs
Rated 1 star out of 5
by Barry McLachlan - Posted on 21 December 2022
For the second month in a row they have failed to deliver my medication on the day they promised it. I rang the pharmacy and was put on hold for more than 2 hours, and even when the pharmacy was closed it was telling me to hold. Goodness knows how much that call cost me. I am going to change my pharmacy
Visited December 2022
Review titled GRAHAM YOUNG PHARMACY
Replied on 26 April 2023
Thank you for sharing your feedback. We are sorry that your experience was not as expected. At Graham Young Pharmacy we strive to provide the best experience we can for our patients. We were settling into changes being made and have now settled well. Service is now back on track as usual. Hope to see you back.
-
Review titled Extremely poor service...
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
The customer service is very, myself & family have lost all confidence the chemist. I have spent over 4 hrs trying to speak to a person about my elderly parents about there important medicine. I won't be using the service they other anymore...
Visited November 2022
Review titled GRAHAM YOUNG PHARMACY
Replied on 26 April 2023
Thank you for sharing your feedback. We are sorry that your experience was not as expected. At Graham Young Pharmacy we strive to provide the best experience we can for our patients. We were settling into changes being made and have now settled well. Service is now back on track as usual. Hope to see you back.