Nu-Cross Chemist
8 HERMITAGE ROAD, HITCHIN, HERTFORDSHIRE, SG5 1BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor and unprofessional service
Rated 1 star out of 5
by Mrs Y - Posted on 12 July 2024
Went in for my repeat on 11.07.24. The person who served me stated that she has printed the prescription and will take 10 to 15 min although I was the only one there at that time. There were three staff and a pharmacist. Suddenly there was an argument between two colleagues in front of me about who is going to do whose job and one stated “ that is not my job…” It was so unprofessional!! Then I was left there waiting for at least 15 minutes whilst other people who came in after me got their medications and then one of the two colleagues who had the argument earlier asked if I was waiting for my prescription and the person that served me earlier couldn’t be bothered that I have waited there for so long!! It is clear disregard of customer waiting for the medication whilst they deal with each others disagreement about their individual responsibilities. Due to this so unprofessional behaviour, I have decided to switch to another pharmacy.
Visited July 2024
Review titled Nu-Cross Chemist
Replied on 15 July 2024
Dear patient, Thank you for your feedback. Prescriptions waiting time can easily be 15 minutes, there may appear to be no other patients in the pharmacy, however they must already be dealing with other patients that may have just popped out or they could be dealing with complicated prescriptions. However the argument is not acceptable, I will be personally identifying these members of staff to discuss the incident. I can only apologise for the poor experience. Please accept my reassurance that this will not be happening again, I will be undertaking a meeting with the entire team which may well result in disciplinary action. If you can kindly email me directly with your contact details to esomheadoffice @gmail.com I will respond soon. Kind regards Vijay Mistry Superintendent Pharmacist
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Review titled Unorganised and unfriendly place
Rated 1 star out of 5
by Steven - Posted on 25 June 2024
The prescription was issued 8 days ago but the staff indicated "they received nothing yet".Waited for half an hour for an investigation, but once they confirmed they found it, there was another half-hour wait with no explanation. After questioning, they said it would be further wait for an hour, as the pharmacist was at lunch. Decided to pick it up the next day, but it still wasn't ready, had to wait for the pharmacist to review it and sign it. Many older people were waiting at the same time with similar issues, some were frustrated.
Visited June 2024
Nu-Cross Chemist has not yet replied.
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Review titled Failing
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
Went for a pre-booked COVID booster. Was told booking was unnecessary then had to provide full details again. The vaccination area was untidy and litter strewn (have photo), and the manner of the vaccinator was sloppy and unprofessional. Won't be going there again.
Visited May 2024
Nu-Cross Chemist has not yet replied.
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Review titled Extremely disorganised
Rated 1 star out of 5
by Allan Bennett - Posted on 04 October 2023
Today my wife and I attended for pre-booked 10:15 and 10:20 COVID booster appointments. We found and joined a long queue of patients. After a while the phamacist asked who had a booking, and brought us and a few others to the front of the queue. When it was our turn the pharmacist was unable to find either my or my wife's details on his tablet despite the fact we had our confirmation text messages with the booking numbers, so could not give us the jabs. Now the NHS app will not allow us to re-book because today's appointments are on file.
Visited October 2023
Nu-Cross Chemist has not yet replied.
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Review titled Good practic
Rated 5 stars out of 5
by Lynette Slater & Roy Simmons - Posted on 21 September 2023
We have had very helpful & efficient service from New Cross Pharmacy in Hitchin. The staff are friendly & go out of their way to assist whenever they can. I would definitely highly recommend this pharmacy.
Visited September 2023
Nu-Cross Chemist has not yet replied.
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Review titled Friendly, Professional Service
Rated 5 stars out of 5
by Melissa Cavanagh - Posted on 06 July 2023
Wonderful, personal service. Friendly, knowledgeable staff. Pharmacist is happy to answer questions and provide guidance. Minimal wait time. Clean, tidy shop. Reasonably convenient location. Definitely recommend. Trustworthy. Competent.
Visited July 2023
Nu-Cross Chemist has not yet replied.
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Review titled Telephone contact
Rated 3 stars out of 5
by William Davis - Posted on 07 March 2023
Almost impossible to contact by telephone. Line always either engaged or not answered. Totally unacceptable service
Visited March 2023
Nu-Cross Chemist has not yet replied.
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Review titled Chronically understaffed
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2023
Lovely people but severely understaffed. Assistants there feel helpless. Impossible to call via phone. Have to wait in a long queue twice for prescription. Once to ask about it and then again to queue to collect it. I’d avoid to relieve the pressure on them.
Visited March 2023
Nu-Cross Chemist has not yet replied.
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Review titled Poor Record Keeping
Rated 1 star out of 5
by James Sheppard - Posted on 19 October 2022
I received my Covid Booster at this pharmacy on the 7th October. That was carried out relatively efficiently however I was not impressed by the fact that patient details were written up manually on paper. I did not receive a document indicating date of vaccination and type of vaccine used. At the time of writing my vaccination record in the Nhs app has not been updated although almost 2 weeks have passed. Consequently there is currently no record that I have received the booster vaccine at all. On the same day I received my seasonal Flu vaccine at another Hitchin pharmacy. That vaccination was recorded electronically at the time of vaccination and the Nhs app updated with a record of my vaccination immediately. I would say that the administration and Information Technology infrastructure at this pharmacy leaves a lot to be desired and could be significantly improved. I attempted to contact the pharmacy to discuss this. When I called in person the queues were so long that I gave up after 10 minutes. When I rang the 'phone was either engaged or answered and then the receiver put down immediately. It would seem that the pharmacy is attempting to deal with too many people with too few staff. Other pharmacies in Hitchin would appear not to have this problem.
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Had Covid vaccine booked today but no staff to do it
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
Travelled all the way from Letchworth to get my booster. Showed up only to find a notice saying the Covid vaccine centre was closed for the day. Complete waste of time and money.
Visited October 2022
Nu-Cross Chemist has not yet replied.