Richmond Pharmacy
57 RICHMOND ROAD, STECHFORD, BIRMINGHAM, B33 8TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unacceptable Service. Hostile Behaviour.
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2024
I have used this pharmacy numerous times over the years, and my experiences have been consistently disappointing. The communication and customer service have been sub-par at best, with today’s visit being the final straw. The staff were not only unhelpful but also hostile and condescending towards frustrated customers. On average, customers were left waiting over 10 minutes to receive basic confirmation of prescriptions or even to ask general questions. The level of service was shocking. What’s even more troubling is the clear preferential treatment displayed towards customers who are visibly similar to the staff, which raises serious concerns about inclusivity and accessibility within the team. This type of behaviour not only undermines trust but also points to a need for urgent training in line with UK equality laws. The pharmacy team would greatly benefit from training in inclusivity, accessibility, and how to communicate effectively with all customers. It's not just about delivering prescriptions; it’s about fostering a respectful, professional, and equitable environment for everyone who walks through the door.
Visited December 2024
Richmond Pharmacy has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
One item was missing from my repeat prescription. Was told on first enquiry that it will be delivered that day. Next day called in to complain about non delivery and was told item has been delivered, then checking with driver, then speaking to manager was told it will be delived first thing tomorrow. This has been going on for 1 week still no delivery for needles for Mounjaro pen
Visited November 2024
Richmond Pharmacy has not yet replied.
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Review titled Unprofessional
Rated 2 stars out of 5
by Miss D - Posted on 06 July 2024
Put my prescription in on Wednesday morning, told them I would be back in the afternoon to collect it,which I did but was told it's with the driver and would be delivered to my home. It is now Saturday and no medication has come, which I'm in need of. I have been calling them but the line is constantly engaged. I have been unable to go back to the pharmacy myself, but will as soon as I can. Not a happy customer. They are playing with people's health.
Visited July 2024
Richmond Pharmacy has not yet replied.
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Review titled Top Notch Service
Rated 5 stars out of 5
by Xavier - Posted on 04 June 2024
Visited the Richmond Pharmacy and they were very thorough and professional while attending to me. They listened intently and advised of the medicines to use to resolve the situation. The solution they preferred has worked and I'm happy with their top notch customer service as well.
Visited May 2024
Richmond Pharmacy has not yet replied.
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Review titled Seriously concerning and rude service
Rated 5 stars out of 5
by Zaitoon Begum - Posted on 09 April 2024
Left my grand daughters prescription on Saturday was told it would be ordered on Monday and to collect it on Tuesday went to collect the medication was told to write my grand daughters details and date of birth. I was told there has been no prescription sent by the gp. This baffled me I said I handed it in personally I was then asked of the details again I said they are written on the paper I gave. Took them 15 minutes came back and asked what was the colour of the prescription after that I was told it will arrive tomorrow. I don't believe the prescription was ordered as stated. Really annoying person at the front no apology just showed arrogance. Will not be going there again
Visited April 2024
Richmond Pharmacy has not yet replied.
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Review titled Disgraceful behaviour
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
The last time we had a bad experience I thought they were just having a bad day. On this occasion I chased up a script that was over a week late, I was told it haven't arrived with them. I proceeded to check with doctors to confirm it had been sent, it had. Trying ringing the so called pharmacy back, the line was engaged constantly, with a few pick up & hang ups!!! Then tried again & they were trying to ring out so I was able to speak with them, half way thru the explanation the person on the other end kept saying hello hello, like they now couldn't hear me. So so rude, unhelpful & wouldn't recommend this place to Anyone. Totally shambollick & unprofessional.
Visited January 2024
Richmond Pharmacy has not yet replied.
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Review titled Brilliant chemist
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
I can not understand the bad reviews. The staff go above and beyond to help, always polite and pleasant I have used this chemist for years and I am very satisfied with their service. They even deliver my medication when needed.
Visited December 2023
Richmond Pharmacy has not yet replied.
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Review titled Requires monitoring
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Very concerned about the chaos witnessed at this pharmacy. Appears to be the ‘default’ chemist for local Health centre . Unable to tell me where my script had gone. Taking over one week for me to retrieve it and give to a functioning practice. Witnessed packages, boxed meds ,strewn around and unprofessional staff.
Visited November 2023
Richmond Pharmacy has not yet replied.
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Review titled Rubbish pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
If I could give it a 0 I would! Don't make this your preferred pharmacy when the doctors want to send your prescription over! I've been waiting since Friday for my son's medication and it is now Wednesday and still nothing! Monday I went they said they will order it and it should come by the evening so I went Tuesday to collect it for them to then tell me they will order it and send it to my house so clearly they didn't order it on the monday! Still haven't received it so I called again today and still nothing. Useless pharmacy useless service and what's worse is you can never get through to them on the phone when it's needed as the line is always busy! Avoid
Visited September 2023
Richmond Pharmacy has not yet replied.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Slow service, rude staff don’t even give you eye contact when speaking, they treat you as if you are bothering them. Phone line constantly engaged so cannot call up to ask questions or confirm a prescription has arrived. Won’t be using this pharmacy again, will be getting my GP to refer me somewhere else. You guys are an NHS service, not a general store, so you guys should up your game and act like the service you are meant to be.
Visited June 2023
Richmond Pharmacy has not yet replied.