TESCO INSTORE PHARMACY
12 EAST WALK, YATE, BRISTOL, BS37 4ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never has stock and never fulfilled
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Dr sent prescription through Friday morning, due to work I couldn’t pick up until Saturday afternoon. On arriving told it wasn’t done and wouldn’t be until Monday and anyway just because a dr sends it through doesn’t mean I’m going to get it as it takes 3-5 working days to do. I said so should I get the Dr to give me the prescription then as then I could come and get it right away and was told it’s take an hour even if they had it in stock. This is probably easily the 5-6th time a similar thing has happened and it has also happened several times to my daughters. Totally unreliable and the staff get very defensive if you try to ask questions even when you reassure them you are not getting across with them you just want to know what is best to get the prescription fulfilled.
Visited September 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2023
Went to the pharmacy today waited for someone to help and unfortunately the pharmacy did definitively not want to be on counter duty . Was quite rude in her questioning on the things I required . Definitely not helpful at all . Will not be returning .
Visited August 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled It can’t get worse
Rated 1 star out of 5
by Debbie - Posted on 08 May 2024
Vicious behaviour by a pharmacist I was disgusted never again.A person whom being professional kind means nothing the worst service in Huddersfield.
Visited July 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Profit over Pain
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
they didn't have all items on the prescription and the other item was due in a couple of days. As the pain had become unbearable asked if they could release the item that they didn't have in stock so I could get it else where. After a bit of to and fro they made it clear they wouldn't do that as they won't get paid for the item they had already dispensed, which had been paid for. Definitely Profit over Pain. Would only use this pharmacy as a last resort. Staff were unhelpful and rude.
Visited July 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled No longer fit for purpose
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2023
No issues with the staff however I have been informed that I am no longer allowed to phone through my repeat prescriptions which are then sent to my surgery electronically. I have been able to do this for years. Apparently new management have stopped this. Now extremely inconvenient as I will have to go to the pharmacy & place my request then return another day to collect. I use to receive a text message informing me that my prescription was ready to collect. Will probably transfer to another local pharmacy. Tesco pharmacy will likely loose customers (maybe that’s what they want as always long queues at the pharmacy!). Tesco management if you read this please go back to the old system of accepting prescription requests over the phone!
Visited May 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Absolutely appalling pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
Extremely rude pharmacist's, couple members of staff abrupt and sarcastic, they tell you to go do some shopping and come back as your prescription isn't ready, even after receiving their text saying you can collect your meds! They portray themselves as hating their job, complain they're on their own or have other jobs to do, or they stand chatting to other staff members. Not fit for purpose this place! I would award this pharmacy minus 5 stars but that's not possible unfortunately. Found a great pharmacy in stalybridge, pharmacists and staff very helpful, friendly and polite. I no longer feel stressed out having to go to Tesco pharmacy when collecting my prescription, what a huge relief!
Visited May 2023
Review titled TESCO INSTORE PHARMACY
Replied on 27 July 2023
Thank you for leaving a reviwe and I apologise for your frustration but this is actually the page for Tesco Pharmacy Yate not Stalybridge.
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Review titled What has happened to this pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
This Pharmacy used to be brilliant However it has become unpleasant useless and high turn around staff who are rude condescending and absolutely Unhelpful since the old manager left it has gone so far down hill it's not fit fir purpose always out of medications never getting medications ordered not reordering repeat prescriptions left ne without urgent meds many times now then blame it on me!
Visited March 2023
Review titled TESCO INSTORE PHARMACY
Replied on 27 July 2023
Thank you for your review. Would it be possible if you could actually state which Tesco you are complaining about as this is the page for Yate and from the comments I am sure it is not our branch. If it is please come and see us and we can discuss this with you.
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Review titled Staff
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I went to pick up my medication i am a disabled person i was told my medication was not ready so i said to my carer how the service was no good . I was told i shouted at staff which i did not then was told im banned but my carer could still pick up my medication .i have now been told this will not be possible .
Visited February 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled No medication
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Each time my gp sends a prescription to this pharmacy they now tell me to have the prescription back and to go elsewhere. I thought initially ok perhaps there was an issue with the first prescription but this has happened again with a different medication. The issue you have is that they don't tell you until you change them.
Visited January 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Amazing service - went over and above
Rated 5 stars out of 5
by Louise Browne - Posted on 14 November 2022
Amazing service - went over and above Tesco - Bulls bridge Industrial Estate, Hayes Rd, Hounslow, Southall I had an emergency yesterday (Sunday 13th November) and desperately needed to get insulin for my mum. Tesco was the only pharmacy that had it, there were complications with the 111 prescription that had been put through. "Nahar" was beyond helpful, she went over and above and I feel very lucky that she was on duty yesterday. Thank you so so much ....... wishing you all the best for the future.
Visited November 2022
TESCO INSTORE PHARMACY has not yet replied.