TESCO INSTORE PHARMACY
12 EAST WALK, YATE, BRISTOL, BS37 4ASContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about TESCO INSTORE PHARMACY.
Reviews
-
Review titled Unhelpful, rude, unprofessional.
Rated 1 star out of 5
by John - Posted on 26 February 2024
Wouldn’t process my prescription because they said they couldn’t get through to the clinic that provided it. I emailed my clinic who said that they could call the pharmacy at Tesco said they wouldn’t take they phone call because they couldn’t confirm it was really the clinician on the other end of the line. So have basically been refused medication that I need and have a perfectly valid prescription for, at the same time being accused of trying to obtain medication illegally. So unprofessional.
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
When I got there, there was a long queue which I joined. When I got to the front, the person serving decided to serve other people because she deemed me as a child (I am 21). When I eventually got served, I told them my name and they went to find the prescription for me. My dr had prescribed 28 days of medication but they told me it was only for 14 days and they couldn’t find my other prescription. They told me it took 2 working days but couldn’t explain why they hadn’t got it despite me waiting 4 working days before collecting. They then couldn’t offer any more help or answer any of my questions except to tell me that I need to book a gp appointment to get my prescription. Would not recommend at all.
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Zombies with no customer service
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Visited a couple of times and have always given up waiting. (There is no cue, the staff just ignore your there). Went in today pregnant and feeling unwell, wanted to buy covid test. Waited 20 minutes, there were 3 staff and none acknowledged myself and 2 others waiting. When others were served the staff move incredibly slow and are so quiet you cannot hear their questions. They rarely have the prescriptions available that people are visiting to collect or they spend so long looking in various trays, I would be quicker for customers to find their own package by climbing over the counter. The service is appalling and I collect my prescriptions from another shop the other side of town( I live next to this tesco) because i do not trust tesco pharmacy.
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
They refused to sell me tablets for a migraine, told me to go see my gp. GPS are struggling and so we are told to not waste there time, yet tescos pharmacy won't sell simple headache tablets.
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Unknowledgeable, Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
I have been to this pharmacy twice as a last resort. Both times, the staff have been absolutely clueless. They have 0 social skills and default to just the most expensive medicine which they don't even know basic things about when asked. If I wanted to read label and make wild guesses about my health, I could do that on my own. They seriously need a change in staff. Borderline dangerous.
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
My husband has his medication from Tesco pharmacy. They are very helpful. They have phoned him several times to check how he is managing, and checking for side effects. Even when today he rang them 4 times as his doctors surgery had not sent his prescription they were very calm and made him feel like it wasn't any trouble Thank you Tesco oharmacy
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Polite, sympathetic, helpful.
Rated 4 stars out of 5
by Jan Lane - Posted on 12 November 2023
The NHS may be creaking under the weight of our demands and prescriptions take longer to be processed than they used to wherever you take them but I always find the Tesco pharmacy staff to be helpful, polite and sympathetic despite their workload. Thank you for your help.
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Great diagnosis on poorly nail
Rated 5 stars out of 5
by Ruth - Posted on 03 December 2023
I was sent to the pharmacy after visiting the hospital. An X-ray had been clear so I was sent to get medication for an infection. The pharmacist picked up immediately that the nail wasn’t infected because of the time factor/ symptoms. This saved me a lot of money and prompted the doctor to test it, showing the pharmacist was correct. Great service and advice.
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
One particular member of staff is very rude and abrupt. They have been unable to get my medication for a couple of months, even though other pharmacies are able to provide it. I use them for my prescriptions due to their location but I am now prepared to drive further to get my medication and not feel like I'm being a hindrance. Some customer service skills wouldn't go amiss!
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
-
Review titled Useless
Rated 2 stars out of 5
by James Mellows - Posted on 05 September 2023
Went to pick up urgent same day prescription at 7.30pm. Got told sorry, we can't dispense today as the pharmacist is in the toilet and takes ages in there, and I'm closing up in a few minutes (despite 30 mins til closing time). Told to come back tomorrow, which is no.use whatsoever. Terrible service, always excuses. What's the point of a late pharmacy that closes early and can't help because the staff take half hour to go to the toilet?
Visited September 2023
TESCO INSTORE PHARMACY has not yet replied.