The Mall Pharmacy
Unit 3 Luton Mall, 46-48 George Street, Luton, LU1 2AZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Mall Pharmacy.
Reviews
-
Review titled Excellent and friendly staff
Rated 5 stars out of 5
by Riki - Posted on 15 December 2024
Staff are extremely helpful and friendly. They always greet me by name and chat to me as if I were a friend. The pharmacy is well stocked and on the rare occasion I have needed to go to a different pharmacy they always ring a head so I am expected. They, for the last three years, have facilitated my flu and COVID jabs as well
Visited December 2024
The Mall Pharmacy has not yet replied.
-
Review titled Warm and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
The staff here were very warm and well receiving. They create a friendly environment which allows us to share our thoughts without restraint. I personally felt nervous to ask about smthng; but they understood my situation and offered a conversation away from public. They were very approachable.
Visited December 2024
The Mall Pharmacy has not yet replied.
-
Review titled Great customer service
Rated 5 stars out of 5
by Silvia - Posted on 12 November 2024
I go to The Mall Pharmacy every two months to pick up my prescription and I always get great service. They are extremely kind and attentive to me, and always talk to me about how my treatment is going and ask how I am feeling. I am very grateful for the care and hospitality I receive there. The service is also very efficient and fast. Thank you very much for that!
Visited November 2024
The Mall Pharmacy has not yet replied.
-
Review titled Wonderful pharmacy, highly recommended!
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
The staff at this pharmacy are extremely kind, helpful and patient. There is always a warm welcome, service which goes the extra mile, and plenty of helpful advice. They are very knowledgeable and show so much care and consideration to customers. Recently I had a problem with accessing some of my repeat medication and they even helped me obtain a short term/emergency prescription within minutes. I'm so grateful to them for all the help and advice about my medications and about how to live well with my health conditions.
Visited November 2024
The Mall Pharmacy has not yet replied.
-
Review titled Fantastic Pharmacy
Rated 5 stars out of 5
by David Murdoch - Posted on 06 December 2024
The staff here are so helpful and knowledgeable, I visited the Pharmacist as I was feeling very unwell she prescribed me with some antibiotics as well as some other medication to ease the symptoms (sore throat etc) I highly recommend them as so much better than my previous pharmacy.
Visited November 2024
The Mall Pharmacy has not yet replied.
-
Review titled Great pharmacy
Rated 5 stars out of 5
by Rosette - Posted on 07 October 2024
Used this pharmacy for years. Today I had both my Covid and flu vaccination. All done with upmost care.
Visited October 2024
The Mall Pharmacy has not yet replied.
-
Review titled Fabulous Service
Rated 5 stars out of 5
by Darren - Posted on 12 October 2024
Went today for a Covid jab. I was a walk in customer with no appointment but was seen within 5 minutes and service as always was perfect such friendly and helpful staff. I won’t go anywhere else for prescriptions or advise
Visited October 2024
The Mall Pharmacy has not yet replied.
-
Review titled Simply the best
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2024
Luton's best pharmacy. The team are so knowledgeable, helpful, kind, and friendly. As as customer, I feel valued and cared for. When a mistake made by my GP surgery caused my repeat prescription to stop and I could not get through to the surgery, the wonderful ladies at the Mall Pharmacy saved the day. They helped me getting emergency prescription and by doing so diffuesd what was a very stressful situation for me. They are the best and I'd never go anywhere else.
Visited October 2024
The Mall Pharmacy has not yet replied.
-
Review titled Great pharmacy experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
I went to the pharmacy with UTI symptoms, they carried out an assessment immediately, prescribed me some antibiotics and I felt better in days. Lovely staff, very empathetic and knowledgable. They remembered me when I popped back in to say thank you!
Visited September 2024
Review titled The Mall Pharmacy
Replied on 18 September 2024
Dear Patient, thank you so much for your feedback. Providing advice and treatment for Urinary Tract Symptoms is part of the Pharmacy First Services (which also includes other conditions such as acute sore throat, acute sinusitis, acute middle ear infections, infected insect bites, Shingles and Impetigo). Where appropriate we can provide interventions including antibiotics based on each individual case. Other patients have found the service not just convenient but also preferable because of the skills, experience and professionalism of our staff. Thank you so much for your support - do tell all your friends, colleagues and family. We are continuously expanding our services which includes blood pressure checks, oral contraceptive services (which means you do not need to wait for your GP appointment), Flu and Covid vaccinations etc. All delivered by our friendly and knowledgeable staff. Keep your local pharmacy open by supporting us. Thank you.
-
Review titled Great Advice and the friendliest of service
Rated 5 stars out of 5
by Nick B - Posted on 16 September 2024
I wanted to ask their advice as since starting a beta blocker tablet two weeks previous, I've felt so tired and dizzy. I spoke to them about the blood pressure tablets I'm also taking. The pharmacists recommended taking my ramipril in the evening and the beta blocker in the morning. Within two days my energy has come back and my dizziness has subsided, all as a result of their simple suggestion. I went back to see them today to thank them for wonderful service. This is the pharmacy my partner has attended for years and they actually know him by name. They also asked me today if we'd had a nice day at Stockwood Park on Saturday! Remembering details like this is what makes the difference between service and exemplary service. Please take your custom here. You don't get this level of service at the well known High Street brands. Thank you for your advice! Nick
Visited September 2024
Review titled The Mall Pharmacy
Replied on 18 September 2024
Thank you so much for your review - it is much appreciated. The staff will be delighted to hear that their recommendations seem to have resolved the problem. Your feedback is really important as it allows us to continuously improve the service we provide. Please do tell your friends and family as we rely on word of mouth recommendations. From October, we will be starting our Covid and Flu vaccination services so if eligible please book your appointment on line or in the pharmacy. Thank you.