The Mall Pharmacy
Unit 3 Luton Mall, 46-48 George Street, Luton, LU1 2AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Silvia - Posted on 12 November 2024
I go to The Mall Pharmacy every two months to pick up my prescription and I always get great service. They are extremely kind and attentive to me, and always talk to me about how my treatment is going and ask how I am feeling. I am very grateful for the care and hospitality I receive there. The service is also very efficient and fast. Thank you very much for that!
Visited November 2024
The Mall Pharmacy has not yet replied.
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Review titled Great pharmacy
Rated 5 stars out of 5
by Rosette - Posted on 07 October 2024
Used this pharmacy for years. Today I had both my Covid and flu vaccination. All done with upmost care.
Visited October 2024
The Mall Pharmacy has not yet replied.
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Review titled Fabulous Service
Rated 5 stars out of 5
by Darren - Posted on 12 October 2024
Went today for a Covid jab. I was a walk in customer with no appointment but was seen within 5 minutes and service as always was perfect such friendly and helpful staff. I won’t go anywhere else for prescriptions or advise
Visited October 2024
The Mall Pharmacy has not yet replied.
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Review titled Simply the best
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2024
Luton's best pharmacy. The team are so knowledgeable, helpful, kind, and friendly. As as customer, I feel valued and cared for. When a mistake made by my GP surgery caused my repeat prescription to stop and I could not get through to the surgery, the wonderful ladies at the Mall Pharmacy saved the day. They helped me getting emergency prescription and by doing so diffuesd what was a very stressful situation for me. They are the best and I'd never go anywhere else.
Visited October 2024
The Mall Pharmacy has not yet replied.
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Review titled Great pharmacy experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
I went to the pharmacy with UTI symptoms, they carried out an assessment immediately, prescribed me some antibiotics and I felt better in days. Lovely staff, very empathetic and knowledgable. They remembered me when I popped back in to say thank you!
Visited September 2024
Review titled The Mall Pharmacy
Replied on 18 September 2024
Dear Patient, thank you so much for your feedback. Providing advice and treatment for Urinary Tract Symptoms is part of the Pharmacy First Services (which also includes other conditions such as acute sore throat, acute sinusitis, acute middle ear infections, infected insect bites, Shingles and Impetigo). Where appropriate we can provide interventions including antibiotics based on each individual case. Other patients have found the service not just convenient but also preferable because of the skills, experience and professionalism of our staff. Thank you so much for your support - do tell all your friends, colleagues and family. We are continuously expanding our services which includes blood pressure checks, oral contraceptive services (which means you do not need to wait for your GP appointment), Flu and Covid vaccinations etc. All delivered by our friendly and knowledgeable staff. Keep your local pharmacy open by supporting us. Thank you.
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Review titled Great Advice and the friendliest of service
Rated 5 stars out of 5
by Nick B - Posted on 16 September 2024
I wanted to ask their advice as since starting a beta blocker tablet two weeks previous, I've felt so tired and dizzy. I spoke to them about the blood pressure tablets I'm also taking. The pharmacists recommended taking my ramipril in the evening and the beta blocker in the morning. Within two days my energy has come back and my dizziness has subsided, all as a result of their simple suggestion. I went back to see them today to thank them for wonderful service. This is the pharmacy my partner has attended for years and they actually know him by name. They also asked me today if we'd had a nice day at Stockwood Park on Saturday! Remembering details like this is what makes the difference between service and exemplary service. Please take your custom here. You don't get this level of service at the well known High Street brands. Thank you for your advice! Nick
Visited September 2024
Review titled The Mall Pharmacy
Replied on 18 September 2024
Thank you so much for your review - it is much appreciated. The staff will be delighted to hear that their recommendations seem to have resolved the problem. Your feedback is really important as it allows us to continuously improve the service we provide. Please do tell your friends and family as we rely on word of mouth recommendations. From October, we will be starting our Covid and Flu vaccination services so if eligible please book your appointment on line or in the pharmacy. Thank you.
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Review titled Incredible service, best ever
Rated 5 stars out of 5
by Christine Hayward - Posted on 02 January 2024
After returning back to the Mall Pharmacy after 6 yrs, they greeted both my husband and I by our names, which was found incredible. The service is outstanding, very welcoming and polite. They won an award for the best Pharmacy and so deserve the recognition. For an individual personal pharmacy they knock spots of everyone else, with how they care about every single customer. Good Luck for 2024 and many more awards. Chris and John Hayward.
Visited November 2023
Review titled The Mall Pharmacy
Replied on 22 April 2024
Dear Christine Hayward. Thank you so much for your lovely feedback. Yes, we do remember people's names because that is how we can personalise our advice and service. Having served the same community for nearly 42 years, our customers have become part of our larger friends and family circle. We are also lucky to have such lovely customers as yourself - thank you for visiting us after 6 years to say hello! It is always a pleasure to hear of your progress and health. Keep well, look after yourselves and do visit us again next time you are in Luton. Mahesh Shah, Pharmacist
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Review titled Trusted Pharmacy
Rated 1 star out of 5
by Julie - Posted on 06 October 2023
I highly recommend this pharmacy. All staff members are always professional, extremely helpful and very friendly. Always give Personal Service in taking the time to fully explain and give advice on a wide range of things. I trust their advice completely. Excellent Service and friendliness today, as always, when I went to the Pharmacy for Covid and Flu vaccines. I was made to feel relaxed and did not feel any discomfort whilst having the excellent service. Thank You to All the staff at The Mall Pharmacy for your caring service over the years.
Visited October 2023
Review titled The Mall Pharmacy
Replied on 22 April 2024
Dear Julie. Thank you for your feedback. Whilst we are a small pharmacy, we have focused our energies on giving the highest quality service and professional advice in a way that is meaningful for people to relate to. Lots of people have travelled from far and wide for our pharmacy as well as flu and Covid vaccination service mainly because people are made to feel at ease and because we address all their questions and concerns in a practical and professional manner. I will pass on your feedback to the whole team who will be encouraged by your words. Thank you. Mahesh Shah, Pharmacist
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
I went for my booked flu and covid vaccination and was chatting about having trouble finding a local clinic for my daughter who is vulnerable and my other children. They took my details and arranged for a home visit later that day to vaccinate my children. Absolutely great service and saved me from having to travel miles to a clinic which would have involved me taking them out of school.
Visited October 2023
Review titled The Mall Pharmacy
Replied on 22 April 2024
Dear Patient Thank you so much for providing us with your feedback. We realise that many vulnerable people have had difficulty in accessing Covid & Flu vaccination services and where appropriate we are happy to do home visits. I am pleased that we saved you unnecessary time travelling miles - together we did one small thing for the environment. I will pass on your feedback to all the staff. Mahesh Shah, Pharmacist
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Review titled Excellent Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
Nothing is too much trouble for them. And they always give very helpful advice. Its always a pleasure to go there and they advise you if you have any concerns about your medication.
Visited September 2023
Review titled The Mall Pharmacy
Replied on 22 April 2024
Dear Patient. Thank you so much for your feedback which is much appreciated. All the staff strive hard to provide honest advice and information. I am pleased that we have served you well. Thank you for posting the review. Mahesh Shah, Pharmacist