Trust Pharmacy
B Floor, Qmc Campus, Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Medications delivered within 48 hours of being ordered by clinician. This involved a phone call within 24 hours to discuss medications and delivery time. Delivery driver very pleasant and friendly. Overall such an efficient and stress free service .
Visited July 2023
Trust Pharmacy has not yet replied.
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Review titled Lack of communication.
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2023
On June 23rd 2023 my prescription was delivered 4 packs of medication short. On the slip I received with my medication it said to phone after 5 days if I hadn't heard anything I did, someone at the pharmacy said they would ring me back - they didn't. I rang again on July 5th at 9-15am and was told again that someone would let me know what was happening no one rang me back. Yet another phone call I was told the pharmacy would ring me with a delivery date it still hasn't happened. Now I will have to ring again for information on a delivery date. What a lack of courtesy to me the patient.
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled The Pharmacy
Rated 3 stars out of 5
by Anonymous - Posted on 15 March 2024
Your pharmacy was quite helpful during my care at your hospital. The cue was quick, and the staff where really helpful.
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Amazing staff and service
Rated 5 stars out of 5
by Melvyn Stacey - Posted on 28 June 2023
City Pharmacy is amazing, staff always polite courteous, professional, had new medication delivered, by a really nice gentleman, the Pharmacy even phoned me, to give me advice on how to take new medication, talked me through it, they really do do above and beyond in there work for us. Credit to Hospital, well done again.
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Worst service ever
Rated 1 star out of 5
by Darran Wilson - Posted on 12 June 2023
Iies, 17 unanswered calls, 3 failed deliveries. always someone else's fault. I was left without chemo tablets over the bh weekend. I eventually had to drive from bewark to city hosp to get a part prescription. I was told my delivery would be between 13.00- 17.00 on the 9/6, they turned up at 18.45.I'm still waiting for the remainder of my prescription to arrive. It's the worst service I've ever experienced
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Good service and delivery
Rated 5 stars out of 5
by Anne English - Posted on 20 June 2023
Excellent service. Friendly and efficient delivery drivers too Always ring and arrange delivery times and they are always spot on
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Great delivery
Rated 5 stars out of 5
by Sharon - Posted on 16 June 2023
Driver was within arranged time he came at the start of the 2 hour window great service , my dogs where barking and I was having trouble hearing him , driver was friendly and very understanding with the dogs barking
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
Received a phone call confirming my medication would be delivered pm 15/06. Late in the afternoon received call stating it was on wrong delivery. I said it could be delivered Friday to try and help. Late Friday afternoon after staying in another day received another phone call saying it had been delivered! I explained that it had not, and was urgent for treatment to start Monday morning. Was then told it would be delivered by 5 pm but could be later due to traffic. Eventually I received a call from the driver asking where my house was. Yes I have received my medication , but I should not have had to wait in for two days to receive it, also no attempt was made to apologise by the pharmacy. A better service could be provided if you tried.
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Always very efficient service from the phone call from the pharmacy to the lovely friendly delivery drivers all in all a very excellent service
Visited June 2023
Trust Pharmacy has not yet replied.
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Review titled Delivery service
Rated 5 stars out of 5
by Colin Statham - Posted on 20 May 2023
Delivery service for my chemo tablets is excellent, always on time and on the day morning or evening time slot specified, I would definitely give you 5 stars.
Visited May 2023
Trust Pharmacy has not yet replied.