CAMHS - Child and Adolescent Mental Health Services
Child and Adolescent Mental Health Team, CAMHS - Beaconfield Resource Centre, Beacon Lane, Grantham, Lincolnshire, NG31 9DFContact details and opening times
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Reviews
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Review titled Inadequate support
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
I have experienced frustration and lack of support with camhs. They just like to blame the parents. Infact they have given me mental health problems. They refuse to give a diagnosis where as if one was given, help could be put in place. They shouldnt be allowed to continue as a service. They have upset us. They just do not understand how much. I'm lost for words really. They have completely wasted our time with meetings. They have written unacceptable letters to other services and I suffered a breakdown because of this. They just seem to be bothered about getting my child into school and not seeing the anxiety behind it all. They don't listen.
Visited July 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 07 July 2023
Good afternoon, I am sorry to hear of your frustration and poor experience of CAMHS. If you would like to discuss this further with me, please contact me via email amelia.harding@nhs.net. I would be keen to gain a more detailed understanding of the concerns you have mentioned, to see what improvements can be made. Many thanks, Amelia Harding (Quality Improvement and Assurance Lead, Specialist Services, LPFT)
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Review titled Awful mental health service
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
I have been coming to camhs for a few years and I have had not one good experience I have seen multiple staff and all have been unhelpful and unprofessional. All the staff in the camhs I go to are all unbothered and seem uninterested in helping anyone. Even the reception staff were always very unwelcoming and cold on my arrival. Multiple staff told me they would call my school to make a plan to set up support at school for me and no one ever did so I was forced to continue to struggle. Even after I was hospitalised nobody took any interest into putting any regular support in place for me. Not to mention to outrageously long time you have to wait to get an appointment just to hear that it’s been cancelled or pushed back to another day. You are better off paying for private mental health services than wasting your time here. I strongly urge you to seek some proper support somewhere else for your children. There needs to be a change and someone needs to make it. Judging by the amount of 1 and 2 star reviews it’s not just me with bad experiences with camhs. camhs need to do better with their mental health support and realise this is a very serious and dangerous problem, vulnerable adolescents with mental problems having no access to support.
Visited July 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 14 July 2023
Hi my name is Lauren Worthington and I am the Service Manager for Community CAMHS. I am sorry to read your feedback and experience of accessing Child and Adolescent Mental Health Service (CAMHS) and I am saddened to hear that you have had such a difficult experience and I would encourage you to contact our Patient Experience Team on lpft.pals@nhs.net or 01529 222265. If you feel able to give them your details, the Patient Experience Team can then ask a relevant manager within LPFT to look into your concerns and they can provide you with a direct response in relation to the feedback you raised. I apologise on behalf of CAMHS that the service we provided did not feel helpful to you, Thank you for sharing your experience of CAMHS in Lincolnshire, We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services.
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
At a time of stress when you need help this service is appalling, not fit for purpose and seriously failing Cambridge’s young people and their families. Mental health services need a very serious overhaul. What should be a simple process, is incompetent and disjointed and lacking any compassion or sense of urgency.
Visited June 2023
CAMHS - Child and Adolescent Mental Health Services has not yet replied.
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
I’ve now been at camhs for over a year. my experience was awful i have struggled with my mental health since i was around 13 i am now 17 almost 18, i have gone through a eating disorder and the support i had was awful the only good part was the dietician and my old doctor, i was given new camhs works and doctors around 4 months ago and they have been extreamly rude and invalidating, gone through loads of assessments for diagnoses ect to then to change mind last min and not diagnose me this left me confused,angry and upset, i have been so let down i could even say they actually made it worse the amount of invaliding. if you can afford i would 100% go private for help because camhs are usless all they do is make you feel worse than you did. i am extremely lost for words and am extremely upset with all the things my mental health has caused me to miss out. main issue is camhs workers aren’t good with eating disorders they have no clue what’s going on. it’s unfair on us and them. i am now struggling mentally more than i ever have and the medication i’ve been given doesn’t work and myself and my mum have mentioned this a lot and it’s been dismissed every time as has everything else my mums concerned about.
Visited June 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 07 July 2023
Good afternoon, We always endeavour to provide high quality care and support for our service users and their families, and I am very sorry this has not been your experience. I would welcome a discussion about your experience, to enable us to identify improvements. Please contact me via email amelia.harding@nhs.net if you would like to arrange a time to talk about the issues you have raised. Many thanks, Amelia Harding (Quality Improvement and Assurance Lead, Specialist Services, LPFT)
Provided by Care opinion
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Complete shambles. No one knows what the other is doing they just fob you off with a promise to call back or look into it !! Last visit was asked to explain why I was there !! Surely they should have some notes. Waste of time and complete let down. A year on and still useless.
Visited March 2023
CAMHS - Child and Adolescent Mental Health Services has not yet replied.
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Review titled Oxfordshire camhs is wholly inadequate
Rated 1 star out of 5
by Caroline Midgley - Posted on 31 March 2023
My daughter has been in and out of treatment with Child and Adolescent Mental Health Service in Oxford since she was 14. She is now 18. The experience has been so bad that if I had known at the outset how poor the service was, I would have engaged private psychiatric services. The errors and problems are too numerous to list. Examples include, only online meetings where the clinician's understanding of English was so poor that her reports have numerous factual inaccuracies. Multiple conflicting diagnoses that have been given from different clinicians ranging from a personality disorder to attention deficit hyperactivity disorder to anxiety and depression. Having to wait months for therapy despite daughter self harming and presenting at A&E with suicidal ideation. Medicine being promised then prescriptions not being sent. Repeatedly having to chase prescriptions. Meetings with clinicians where notes have clearly not been read and previous diagnoses disputed. Finally she's been dropped by Camhs, into the care of her GP, despite being far from being able to function. Camhs is not fit for purpose and there should be a government enquiry into it.
Visited March 2023
CAMHS - Child and Adolescent Mental Health Services has not yet replied.
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Review titled Lack of urgent care
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2023
I finally acknowledged my struggles and caved in to seek camhs for the third time, after having 2 past tries in my younger years. I was deemed as an urgent patient and told I was going to seek help due to my struggles and possible diagnosis and medication that I was told would be possible. The man I spoke to was lovely when I had my appointment and clarified that I was going to be spoke about with his ‘team’. They delayed my ‘urgent’ appointment and I have rung twice and am 6th on a waiting list. I understand the NHS are struggling massively since the pandemic, but teenage mental health is on a decline and so is the support. I am at my wits end and trying to come to terms with such big problems on such a small amount of support, energy, positivity and healthy regular movement and thought. Something needs to be done.
Visited March 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 14 July 2023
Hi my name is Lauren Worthington and I am the Service Manager for Community CAMHS. I am saddened to read your experience of accessing Child and Adolescent Mental Health Service (CAMHS). I would like to invite you to contact our PALS department on lpft.pals@nhs.net or by phone on 01529 222265 so that we can review your concerns. We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services.
Provided by Care opinion
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Review titled Absolutely awful service
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2023
Absolutely awful service, I need help with my 16 year old son, I'm really struggle, I'm a single mum. My son has trauma and possibly autism. I've begged I've pleaded for help and it never came. The service is not fit for purpose
Visited February 2023
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 05 May 2023
I was saddened to read your difficulties in accessing support for your son. I would encourage you to contact our Patient Experience Team by telephone on 01529 222265 or via emails at lpft.pals@nhs.net so that we can review your concerns. We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services. Patient Experience Team Lincolnshire Partnership NHS Foundation Trust
Provided by Care opinion
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Review titled left me feeling helpless
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2022
i’ve experienced mental illness since a young age and finally started talking at 12. after trying to get help private we finally turned to camhs and was told there was a long waiting list and my referal actually got lost in the system. fast forward to 14 after trying with camhs to get help for a while with no reply, i was rushed to hospital due to an od and after treatment and i was “medically fit” i spoke with camhs and was released. i’d heard from everyone i’d ever spoke to and all over social media how bad camhs was and was scared for my life when i knew i had to meet with them. the person i spoke with was nice, but the camhs side of her wasnt. a child ending up in hospital mainly as a cry for help and getting released with nothing but more trauma from before, then calling the crisis team and telling them that and then being told some useless thing to help cope with the fact i was unable to keep myslef alive much longer. camhs are thé most useless people i’ve ever spoke with. waiting list after waiting list and eventually giving the most basic useless information to mentally ill teenagers who are feeling hopeless already. we’re dying and we need help, and there’s no one who can do that for us because the system is terrible and kids are loosing their lives by the day. this needs to change.
Visited December 2022
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 09 January 2023
Hi, my name is Lauren Worthington and I am the Service Manager for Community CAMHS. I am sorry to read your feedback and experience of accessing Child and Adolescent Mental Health Service (CAMHS) and I am saddened to hear that you have had such a difficult experience and I would encourage you to contact our PALS department on tel 01529 222265 or via email on lpft.pals@nhs.net if you would like this to be investigated further. If you feel able to give them your details, the PALS department can then ask a relevant manager within LPFT to look into your concerns and they can provide you with a direct response in relation to the feedback you raised. I apologise on behalf of CAMHS that the service we provided did not feel helpful to you, Thank you for sharing your experience of CAMHS in Lincolnshire, We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services.
Provided by Care opinion
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Review titled No support for children or carers
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
I brought my daughter to our local A&E because she did not wish to live anymore. I could not speak with her. This is due to 2 + years of waiting for neurodevelopmental conditions assessment which has never been picked up by professionals in school due her being compliant (masking) . We have managed since she began communicating. She did not understand toileting. She needed speech therapy. She isn’t too bad with these now but she cannot regulate her emotions. This plus teen hormones and bullying from other kids has now affected her mental health and myself and the rest of our home is experiencing nothing but hell on earth . I was told by GP they couldn’t help at all. School and camhs deal with it. Took her to A&E we were told nobody there to deal with the situation. Self referral to camhs and over 1 month later my daughter had an assessment (2nd time- first time last year she wasn’t bad enough) . Forward another month on and still no outcome from assessment. Daughter now harming herself and behaviour lot worse. Phoned up rude lady on phone telling me to stop talking because she isn’t trained . Asked for someone to call who can help. Was really nice and expressed importance of the circumstances. No one called. It’s a good job I am a patient parent but this is now affected my mental health because I don’t feel strong anymore . What is wrong with the world?
Visited December 2022
Review titled CAMHS - Child and Adolescent Mental Health Services
Replied on 20 March 2023
We are sorry to read your feedback. We would really like to understand more and explore what we can do to help you, if you would like to contact our PALS department on 01529 222265 or via email on lpft.pals@nhs.net then we can review and respond to your concerns. We take feedback very seriously at Lincolnshire Partnership Foundation NHS trust and want to do all we can to improve people's experiences of services. Kind Regards Lauren Worthington, Service Manager, Community CAMHS
Provided by Care opinion
Information supplied by Lincolnshire Partnership NHS Foundation Trust